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    new laptop keeps bringing down our network

    Scheduled Pinned Locked Moved IT Discussion
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    • DominicaD
      Dominica
      last edited by

      My new little laptop is great, except for one little detail: every time I use a browser, it brings down our whole network. Help!

      DominicaD ? 2 Replies Last reply Reply Quote 1
      • DominicaD
        Dominica @Dominica
        last edited by

        This is the laptop: http://www.shopping.hp.com/en_US/home-office/-/products/Laptops/HP-Pavilion/G7V60AV?HP-Pavilion-10z-Touch-Laptop

        1 Reply Last reply Reply Quote 0
        • IRJI
          IRJ
          last edited by IRJ

          What do you mean it brings down your whole network? Can you be a bit more specific?

          1 Reply Last reply Reply Quote 0
          • DominicaD
            Dominica
            last edited by

            Every device in the house goes offline, sometimes just until a page loads, sometimes until I shut the laptop down.

            1 Reply Last reply Reply Quote 0
            • thanksajdotcomT
              thanksajdotcom
              last edited by

              Sounds like you have some malware on there. It sounds like something is running in the background that you don't know about.

              IRJI 1 Reply Last reply Reply Quote 0
              • IRJI
                IRJ
                last edited by

                Does it happen when you try to access local resources or only sites outside your router?

                1 Reply Last reply Reply Quote 0
                • IRJI
                  IRJ @thanksajdotcom
                  last edited by

                  @ajstringham said:

                  Sounds like you have some malware on there. It sounds like something is running in the background that you don't know about.

                  I was going to say run a malware scan

                  1 Reply Last reply Reply Quote 0
                  • ?
                    A Former User @Dominica
                    last edited by

                    @Dominica said:

                    My new little laptop is great, except for one little detail: every time I use a browser, it brings down our whole network. Help!

                    @scottalanmiller shame on you scott

                    IRJI 1 Reply Last reply Reply Quote 0
                    • IRJI
                      IRJ @A Former User
                      last edited by

                      @Hubtech said:

                      @Dominica said:

                      My new little laptop is great, except for one little detail: every time I use a browser, it brings down our whole network. Help!

                      @scottalanmiller shame on you scott

                      Don't you see? This is related to the technical question post 😉

                      ? 1 Reply Last reply Reply Quote 0
                      • thanksajdotcomT
                        thanksajdotcom
                        last edited by

                        @Dominica what AV are you running? I better not hear MSE or Defender...

                        1 Reply Last reply Reply Quote 0
                        • ?
                          A Former User @IRJ
                          last edited by

                          @IRJ said:

                          @Hubtech said:

                          @Dominica said:

                          My new little laptop is great, except for one little detail: every time I use a browser, it brings down our whole network. Help!

                          @scottalanmiller shame on you scott

                          Don't you see? This is related to the technical question post 😉

                          oh i know

                          1 Reply Last reply Reply Quote 0
                          • DominicaD
                            Dominica
                            last edited by

                            Oh whatever, AJ. MSE and Defender are fine.

                            I'm running Malwarebytes now. A malware issue didn't occur to me, since it's been like this since I started using it.

                            IRJI thanksajdotcomT 2 Replies Last reply Reply Quote 0
                            • IRJI
                              IRJ @Dominica
                              last edited by

                              @Dominica said:

                              Oh whatever, AJ. MSE and Defender are fine.

                              I'm running Malwarebytes now. A malware issue didn't occur to me, since it's been like this since I started using it.

                              He's probably gonna try to sell you McAfee

                              JoyJ thanksajdotcomT 2 Replies Last reply Reply Quote 5
                              • ?
                                A Former User
                                last edited by

                                what nic is in the laptop? i've had problems with ralink cards lately

                                ? 1 Reply Last reply Reply Quote 0
                                • ?
                                  A Former User @A Former User
                                  last edited by

                                  @Hubtech said:

                                  what nic is in the laptop? i've had problems with ralink cards lately

                                  also what is your wifi security encryption? WEP? WPA2?

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                                  • DominicaD
                                    Dominica
                                    last edited by

                                    it's a Realtek RTL8723BE 802.11 b/g/n

                                    and WPA2

                                    ? 1 Reply Last reply Reply Quote 0
                                    • ?
                                      A Former User @Dominica
                                      last edited by

                                      @Dominica said:

                                      it's a Realtek RTL8723BE 802.11 b/g/n

                                      and WPA2

                                      and you guys have a ubiquiti AP right? what band is it running on? try limiting it to B or G or N and see if anything changes.

                                      1 Reply Last reply Reply Quote 0
                                      • DominicaD
                                        Dominica
                                        last edited by

                                        Yes, Ubiquiti. I'm not sure of the passwords and such, so going to have to wait until Scott gets home for that.

                                        Malware scan came up clean.

                                        1 Reply Last reply Reply Quote 0
                                        • ?
                                          A Former User
                                          last edited by

                                          it's not gonna be malware IMO. do you guys use dhcp or static ip addresses on your devices? could be some sort of weird ip conflict as well.

                                          1 Reply Last reply Reply Quote 0
                                          • DominicaD
                                            Dominica
                                            last edited by

                                            I'm pretty sure everything is DHCP, although now I'm wondering about the Netgear toaster. It's most noticeable when the kids are streaming something on the WiiU and I click on a link on my laptop and bam, there goes everybody's connection. I don't think anything but the toaster is using anything but WiFi at the moment.

                                            1 Reply Last reply Reply Quote 0
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