Outlook failing to open from multiple customers...
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I've had multiple calls coming in with customers where Outlook isn't opening. Anybody have any idea what's causing this? Doesn't seem to be related to an update that got installed on any of the machines. On Twitter it seems LOTS of people are running into the same issue.
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What is Outlook connecting to in these cases?
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In the case of the Windows 8.1 user its GoDaddy IMAP account. With another user it's connecting to Office 365 (exchange). One twitter user I'm talking with is saying it was an Office update that got pushed out and that users are rolling back to the previous version with a particular command.
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If it is happening across clients, across email providers, it's definitely pretty safely going to be yet another failed Microsoft update.
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This might be helpful for others:
https://www.reddit.com/r/sysadmin/comments/hrq0mn/outlook_immediately_crashing_on_open_after/
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This is an issue with WIndows Updates, this is happening to a lot of our customers too.
https://status.appriver.com/https://portal.office.com/servicestatus
Title: Latest information from Microsoft, Users experiencing Outlook connection issues and crashes, EX218604User Impact: Users may experience crashes or may be unable to connect via Outlook.
More info: Our analysis indicates that Outlook on the web and mobile clients are unaffected. Users may be able to leverage those protocols as an alternative means to access email and service features while we remediate this problem.
Current status: Our initial review of the available data indicates that recently deployed updates are the likely source of the problem. We're performing an analysis of all recent service updates to isolate the underlying cause of the problem and to determine the most expedient means to restore service.
Scope of impact: This issue may potentially affect any of your users attempting to use Outlook.
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@scottalanmiller said in Outlook failing to open from multiple customers...:
If it is happening across clients, across email providers, it's definitely pretty safely going to be yet another failed Microsoft update.
It is.
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@dbeato said in Outlook failing to open from multiple customers...:
the available data indicates that recently deployed updates are the likely source of the problem. We're performing an anal
I can confirm this command resolves the issue (for now):
officec2rclient.exe /update user updatetoversion=16.0.12827.20470
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Fix for this is to revert to an earlier version of Microsoft. I have a .bat file here
https://github.com/dbeato/scripts/blob/master/Office 365/Fix-Outlook-Restart.bat
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Also others can look at this
https://gallery.technet.microsoft.com/office/Script-for-Update-or-8fb223bd -
@dbeato said in Outlook failing to open from multiple customers...:
Fix for this is to revert to an earlier version of Microsoft. I have a .bat file here
https://github.com/dbeato/scripts/blob/master/Office 365/Fix-Outlook-Restart.bat
This worked perfectly!
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according to this updated article, MS has released a fix for this now.
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@dbeato said in Outlook failing to open from multiple customers...:
Fix for this is to revert to an earlier version of Microsoft. I have a .bat file here
https://github.com/dbeato/scripts/blob/master/Office 365/Fix-Outlook-Restart.bat
Do you know - does this only affect O365 Office users?
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@Dashrender said in Outlook failing to open from multiple customers...:
@dbeato said in Outlook failing to open from multiple customers...:
Fix for this is to revert to an earlier version of Microsoft. I have a .bat file here
https://github.com/dbeato/scripts/blob/master/Office 365/Fix-Outlook-Restart.bat
Do you know - does this only affect O365 Office users?
Nope, everyone.
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@Dashrender said in Outlook failing to open from multiple customers...:
@dbeato said in Outlook failing to open from multiple customers...:
Fix for this is to revert to an earlier version of Microsoft. I have a .bat file here
https://github.com/dbeato/scripts/blob/master/Office 365/Fix-Outlook-Restart.bat
Do you know - does this only affect O365 Office users?
So far Windows O365 users are the only ones that are chirping to me. I do have two users who aren't on O365 who aren't complaining...yet.
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@WLS-ITGuy said in Outlook failing to open from multiple customers...:
@Dashrender said in Outlook failing to open from multiple customers...:
@dbeato said in Outlook failing to open from multiple customers...:
Fix for this is to revert to an earlier version of Microsoft. I have a .bat file here
https://github.com/dbeato/scripts/blob/master/Office 365/Fix-Outlook-Restart.bat
Do you know - does this only affect O365 Office users?
So far Windows O365 users are the only ones that are chirping to me. I do have two users who aren't on O365 who aren't complaining...yet.
Right - I'm 100% non O365, and no chirps yet - WSUS is used here, and those office updates are approved to push.
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No issues on Ubuntu 20.04 using OWA on Office 365
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@Dashrender said in Outlook failing to open from multiple customers...:
@WLS-ITGuy said in Outlook failing to open from multiple customers...:
@Dashrender said in Outlook failing to open from multiple customers...:
@dbeato said in Outlook failing to open from multiple customers...:
Fix for this is to revert to an earlier version of Microsoft. I have a .bat file here
https://github.com/dbeato/scripts/blob/master/Office 365/Fix-Outlook-Restart.bat
Do you know - does this only affect O365 Office users?
So far Windows O365 users are the only ones that are chirping to me. I do have two users who aren't on O365 who aren't complaining...yet.
Right - I'm 100% non O365, and no chirps yet - WSUS is used here, and those office updates are approved to push.
What Office version? Office Click-to-Run would be affected, Office 2013 and up would have been affected.
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It can hit anybody using Office 2016 and newer. My first client that had issues was using Windows 8.1 and Office Home & Business 2016 with an IMAP account from GoDaddy.
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@dbeato Hmm...I didn't think Office 2013 users were affected. No calls from any clients on 2013 - all my calls were from 2016, 2019, and click2run.
