HelpDesk Options
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I have an opportunity to switch up our HelpDesk ticketing system. Was using Spiceworks previously, but am wondering what comes highly recommended around these parts? Anything I can edit the user interface on with HTML/CSS would be preferred.
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FreshDesk has been okay. I'm not a fan, but it beat most other options (mostly because it was free and decent.) Certainly not great. Use of screen real estate leaves a LOT to be desired.
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osTicket is free and works well enough. Again, not a fan, but I like the price and the licensing. We used it for a while.
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That newer open source one that starts with a "Z" that I can never, ever remember the name of is probably the best place to start looking.
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@scottalanmiller ZenDesk?
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@scottalanmiller said in HelpDesk Options:
@DustinB3403 said in HelpDesk Options:
@scottalanmiller ZenDesk?
No, the free, open source one.
Zammad Community?
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@DustinB3403 said in HelpDesk Options:
@scottalanmiller said in HelpDesk Options:
@DustinB3403 said in HelpDesk Options:
@scottalanmiller ZenDesk?
No, the free, open source one.
Zammad Community?
That's the one.
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@DustinB3403 said in HelpDesk Options:
@scottalanmiller said in HelpDesk Options:
@DustinB3403 said in HelpDesk Options:
@scottalanmiller ZenDesk?
No, the free, open source one.
Zammad Community?
I am using this but not extensively. It works really well but most customization need to be done at the Ruby level.
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@coliver said in HelpDesk Options:
but most customization need to be done at the Ruby level
I'd rather have cacti in my eyes. . .
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@DustinB3403 said in HelpDesk Options:
@coliver said in HelpDesk Options:
but most customization need to be done at the Ruby level
I'd rather have cacti in my eyes. . .
Cacti really is unnecessarily ugly...
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Okay guys, all my other important shit is done and I have some time to really grind out some learning here. I'm going to try making a VM with one of the options listed on zammad.org for a HelpDesk. This is a prime opportunity to get my feet wet in Linux as it's something we need to get up, but there isn't a terrible rush. Plus, I enjoy coding.
As far as Linux goes, and of the list provided below before I start reading trying to figure out what the hell I'm doing, does anyone have anything helpful to point out about any of the options?
So far I have:
Source: All command line?
CentOS: better at Ubuntu with server stuff, but may lack in end user experience
Debian: tiered releases, lacks the user friendliness of Ubuntu.
Ubuntu: desktops or servers. free and common.
Docker: something about a container that works well inside Ubuntu?I'm planning on reading more, but I'm just scratching the surface here and don't want to get off on the wrong path here spending hours learning one I won't use. Any tips would be appreciated.
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@G-I-Jones said in HelpDesk Options:
Okay guys, all my other important shit is done and I have some time to really grind out some learning here. I'm going to try making a VM with one of the options listed on zammad.org for a HelpDesk. This is a prime opportunity to get my feet wet in Linux as it's something we need to get up, but there isn't a terrible rush. Plus, I enjoy coding.
As far as Linux goes, and of the list provided below before I start reading trying to figure out what the hell I'm doing, does anyone have anything helpful to point out about any of the options?
So far I have:
Source: All command line?
CentOS: better at Ubuntu with server stuff, but may lack in end user experience
Debian: tiered releases, lacks the user friendliness of Ubuntu.
Ubuntu: desktops or servers. free and common.
Docker: something about a container that works well inside Ubuntu?I'm planning on reading more, but I'm just scratching the surface here and don't want to get off on the wrong path here spending hours learning one I won't use. Any tips would be appreciated.
I would run on either CentOS or Ubuntu. Docker containers can be nice, but if you are brand new to linux you are better off learning how to do things from base OS level first. Especially if you dont consider running other containers on this host.
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@G-I-Jones said in HelpDesk Options:
Source: All command line?
I don't understand this one. All scripts are source. No matter how you run Zammad, it is source. There is only the source code, that's the entire application.
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@G-I-Jones said in HelpDesk Options:
CentOS: better at Ubuntu with server stuff, but may lack in end user experience
I don't understand this one either. CentOS and Ubuntu LTS are essentially the same and as a server have no effect on end user experience one way or another. The end user experience comes from Zammad, not from the OS.
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@G-I-Jones said in HelpDesk Options:
Debian: tiered releases, lacks the user friendliness of Ubuntu.
You are thinking of a Debian desktop vs. a Ubuntu desktop. Not a factor here. Working with the two, you'd be unable to tell them apart casually when using them as servers.
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@scottalanmiller said in HelpDesk Options:
@G-I-Jones said in HelpDesk Options:
Source: All command line?
I don't understand this one. All scripts are source. No matter how you run Zammad, it is source. There is only the source code, that's the entire application.
It was phrased as a question because I didn't understand it.
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@G-I-Jones said in HelpDesk Options:
Docker: something about a container that works well inside Ubuntu?
You can run Docker anywhere, but I wouldn't. It's going to make you avoid learning Linux, and it adds a lot of complexity and you need to learn Docker on top of learning Linux. Docker isn't bad tech, but you want to use it in a use case where it makes sense and solves a problem. Here it isn't solving anything, but brings its own issues.
Once you know Docker pretty well, it can work well. But as many people have found, Docker often introduces more problems than it solves. If you don't know Docker well, it can be quite confusing.
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@G-I-Jones said in HelpDesk Options:
@scottalanmiller said in HelpDesk Options:
@G-I-Jones said in HelpDesk Options:
Source: All command line?
I don't understand this one. All scripts are source. No matter how you run Zammad, it is source. There is only the source code, that's the entire application.
It was phrased as a question because I didn't understand it.
I'm not sure what the question was, though
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I would run on either CentOS or Ubuntu.
Thanks. I think that's what I'll be trying.
