Skyetel enabling international calling
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As one of the most up front cautious SIP providers I have worked with, it is no surprise that Skyetel does not let you call outside of the US & Canada without jumping through some hoops.
I don't argue this too much as it is for your own protection. VoIP.ms & Twilio have similar things setup. Just a different and less restrictive set of hoops from the outset.
Here is @Skyetel's wiki the matter.
https://skyetel.atlassian.net/wiki/spaces/SUG/pages/243761174/High+Cost+International+CallingMostly clear.
- Open a ticket and request that High Cost be enabled on your account. Yes, this is an account level block.
- It does not specifically tell you what to ask for. You will almost always want what their wiki describes as Tier 20.
- Trust me, after dealing with calling for this many years, Tier 10 will be a problem for most companies that make any international calls.
- Now you need to go into every phone number that you want to allow outbound high cost calling. Typically this will only b your main caller id number for most. Obviously some people have special outbound caller ID setup. those will need it enabled if so.
- The part that was not clear to me was the Fraud Limit and remaining balance as they were both 0 on a new setup.
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set the Tier to High Cost
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set the limit to whatever dollar amount you want before it kills international calling. Obviously you need to know what typical usage is to set this at a decent level. Skyetel recommends $50 here. I recommend lower unless you know yo call that much international. Granted this should never actually become a problem because you have a secure PBX system in the first place right?
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also know that the remaining balance resets, automatically every month. So if you set things right, you will not ever need to come in here and reset funds.
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The full window:
- Open a ticket and request that High Cost be enabled on your account. Yes, this is an account level block.
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Super helpful, Thanks!
For those who are curious, our international rates and their corresponding tiers are here:
https://files.skyetel.com/SkyetelHighCostPrices.xlsx
