FreePBX EndPoint Manager unable to download firmware

  • I was having a problem getting some firmaware in EPM the last couple days.
    My initial question on the FreePBX forums received no response from anyone with help. But after someone else replied with the same issues, I broke down and made a support ticket.

    Once support logged in they replied back that the files were missing from their server....

    But at least the tech noted where he looked in the reply so I was able to make that publicly known.

    EPM failed firmware download status can be checked in /var/log/httpd/error_log

    No idea on a successful download yet as nothing works.

  • And resolved, by Sangoma as it was their server failing.

    of note, the successful download is still logged to /var/log/httpd/error_log


  • The timeline.

    • 2019/02/27 09:23 - I posted on the FreePBX community.
    • 2019/02/27 15:13 - Another user commented they also had this issue.
    • 2019/02/27 16:31 - I submitted a support ticket.
    • 2019/02/27 17:03 - Sangoma replied stating this was not any kind of known issue and I needed to install their SSH key package to let them check the server.
    • 2019/02/28 08:52 I replied that I had added the SSH package and updated the firewall to let them connect.
    • 2019/02/28 09:49 Sangoma replied that the files were missing on the remote server and showed the log error.
    • 2019/02/28 10:05 Sangoma replied that an internal trouble ticket was created.
    • 2019/02/28 15:58 Sangoma replied that the issue was resolved.
    • 2019/02/28 19:26 I confirmed that the firmware was downloadable

    This is not any kind of response time that I can complain about. I do wish there had been known information on how to find the EPM download errors. I would have likely been resolved much quicker.

    That's why I posted here. Search engines can get this out there.