FreePBX EndPoint Manager unable to download firmware



  • I was having a problem getting some firmaware in EPM the last couple days.

    https://community.freepbx.org/t/epm-not-downloading-firmware/56821
    My initial question on the FreePBX forums received no response from anyone with help. But after someone else replied with the same issues, I broke down and made a support ticket.

    Once support logged in they replied back that the files were missing from their server....

    But at least the tech noted where he looked in the reply so I was able to make that publicly known.

    EPM failed firmware download status can be checked in /var/log/httpd/error_log

    No idea on a successful download yet as nothing works.
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  • And resolved, by Sangoma as it was their server failing.

    of note, the successful download is still logged to /var/log/httpd/error_log

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  • The timeline.

    • 2019/02/27 09:23 - I posted on the FreePBX community.
    • 2019/02/27 15:13 - Another user commented they also had this issue.
    • 2019/02/27 16:31 - I submitted a support ticket.
    • 2019/02/27 17:03 - Sangoma replied stating this was not any kind of known issue and I needed to install their SSH key package to let them check the server.
    • 2019/02/28 08:52 I replied that I had added the SSH package and updated the firewall to let them connect.
    • 2019/02/28 09:49 Sangoma replied that the files were missing on the remote server and showed the log error.
    • 2019/02/28 10:05 Sangoma replied that an internal trouble ticket was created.
    • 2019/02/28 15:58 Sangoma replied that the issue was resolved.
    • 2019/02/28 19:26 I confirmed that the firmware was downloadable

    This is not any kind of response time that I can complain about. I do wish there had been known information on how to find the EPM download errors. I would have likely been resolved much quicker.

    That's why I posted here. Search engines can get this out there.