Microsoft Volume License Center Phishing Email from Insight Direct
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Termination letter includes these words, in case anyone is searching later as these don't come up online at all...
Termination of your Microsoft Open Value Agreement...
Thank you for choosing Open Value. On ... we notified you that we had not received your anniversary order from your reseller Insight Direct USA, Inc. (61548062).
You have elected to spread your payments over the term of your agreement. The anniversary of your Agreement was on... and we have not received your anniversary order from your reseller Insight Direct USA, Inc. (61548062). The purpose of this letter is to inform you that regrettably, we are terminating your Open Value Agreement as of the date of this letter 2018-05-30. To help with your record keeping, we ask that you keep all Microsoft notices received during the term of your agreement.
You are required to immediately uninstall all copies of the Open Value products from all desktops in your organization and destroy all the associated media. We have detailed all the products under this agreement on the following page to help you determine which of your software products you are no longer licensed to use.
Please also complete the enclosed Certificate of Deletion and Destruction stating that you have completed the above actions. This certificate needs to be signed by a signatory authorized by your Company and returned to Microsoft for the attention of the Program Operations Team at the following address within 14 days.
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That sounds really good and sort of kind of sounds like a SA letter.
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@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
All of that should be viewable when you log in to the Microsoft VLSC. You can view the licensing details for the license agreements you have.
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@jaredbusch said in Microsoft Volume License Center Phishing Email from Insight Direct:
That sounds really good and sort of kind of sounds like a SA letter.
Yeah, but with the reseller being defunct it's super fishy. Why would MS cancel us based on the reseller no longer being active? Seems like some pretty seriously bad business practices.
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@jaredbusch said in Microsoft Volume License Center Phishing Email from Insight Direct:
That sounds really good and sort of kind of sounds like a SA letter.
Yeah if you have SA, and chose the options for spread payments, then I can see this being legit.
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But still, when you log in to the VLSC, you shoudl see all details there.
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@obsolesce said in Microsoft Volume License Center Phishing Email from Insight Direct:
But still, when you log in to the VLSC, you shoudl see all details there.
It was never registered with MS. So not likely.
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@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
@obsolesce said in Microsoft Volume License Center Phishing Email from Insight Direct:
But still, when you log in to the VLSC, you shoudl see all details there.
It was never registered with MS. So not likely.
That's weird. We've purchased MS software through many different VARs in the past and they all were registered with MS and show up in the VLSC.
Don't pay anything until confirmed.
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@obsolesce said in Microsoft Volume License Center Phishing Email from Insight Direct:
@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
@obsolesce said in Microsoft Volume License Center Phishing Email from Insight Direct:
But still, when you log in to the VLSC, you shoudl see all details there.
It was never registered with MS. So not likely.
That's weird. We've purchased MS software through many different VARs in the past and they all were registered with MS and show up in the VLSC.
Don't pay anything until confirmed.
MS says it is real. Gave me a rep to contact that they swear is there right now. But it's just going to voicemail.
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Been leaving messages. Still no answers. Got an email address, so far no response there, either.
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@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
Been leaving messages. Still no answers. Got an email address, so far no response there, either.
Yeah, if it was the open value, it could have been 3 annual payments. Hopefully, it isn't too much or too late.
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@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
Been leaving messages. Still no answers. Got an email address, so far no response there, either.
Why's it so hard to give money away?
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@wrx7m said in Microsoft Volume License Center Phishing Email from Insight Direct:
@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
Been leaving messages. Still no answers. Got an email address, so far no response there, either.
Yeah, if it was the open value, it could have been 3 annual payments. Hopefully, it isn't too much or too late.
It's too late. Already terminated. Presumably with zero notice. From what we can gather, the reseller either went out of business, or took the money and ran . They aren't contactable, and as far as we know never reached out for anything. Just shut down.
It's amazing how fragile this system is with MS. I totally get that the people who set up this account and told no one about it created the mess. But given that businesses have turn over every day, you'd think that MS would actually want us to pay them rather than having us seeing MS products as a risk that we can't protect against. We have our license records, but no means to access the VLC. Former employee left and didn't record them. So we have no logins. MS says only the resellers can see the details of the agreements, not MS themselves. But we can't tell who the reseller(s) are other than this one that appears to be out of business.
So from what we can tell, Microsoft products are only as reliable as the viability of the reseller. Reseller fails or goes on the run, Microsoft cuts ties with the customers and burns the bridge rather than working with them.
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@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
@wrx7m said in Microsoft Volume License Center Phishing Email from Insight Direct:
@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
Been leaving messages. Still no answers. Got an email address, so far no response there, either.
Yeah, if it was the open value, it could have been 3 annual payments. Hopefully, it isn't too much or too late.
It's too late. Already terminated. Presumably with zero notice. From what we can gather, the reseller either went out of business, or took the money and ran . They aren't contactable, and as far as we know never reached out for anything. Just shut down.
It's amazing how fragile this system is with MS. I totally get that the people who set up this account and told no one about it created the mess. But given that businesses have turn over every day, you'd think that MS would actually want us to pay them rather than having us seeing MS products as a risk that we can't protect against. We have our license records, but no means to access the VLC. Former employee left and didn't record them. So we have no logins. MS says only the resellers can see the details of the agreements, not MS themselves. But we can't tell who the reseller(s) are other than this one that appears to be out of business.
So from what we can tell, Microsoft products are only as reliable as the viability of the reseller. Reseller fails or goes on the run, Microsoft cuts ties with the customers and burns the bridge rather than working with them.
Yeah, wow. That is annoying. I wonder where the licenses were being used...
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@wrx7m I'm just leaving them one nasty VM after another. Microsoft claims that they reached out to Insight Direct and got a sales rep who vouched that they were still in business. But for two hours now, no way to reach the company in any way. I'm not buying it. MS claims that they were working with this business today, but that's not really plausible.
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For anyone who wants to talk to them and see what their phones do, this is their phone number: 800.467.4448
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@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
For anyone who wants to talk to them and see what their phones do, this is their phone number: 800.467.4448
Which options are you trying?
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I called their returns number and that actually got through to someone... 800-827-6100. First number that's gone anywhere other than a voicemail box. We'll see if they can reach anyone else.
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@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
For anyone who wants to talk to them and see what their phones do, this is their phone number: 800.467.4448
Maybe they are having issues with their phone systems. I called and just waited through the auto attendant menu and it was 1 ring and a man picked up with "Insight. How may I help you?"
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@wrx7m said in Microsoft Volume License Center Phishing Email from Insight Direct:
@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
For anyone who wants to talk to them and see what their phones do, this is their phone number: 800.467.4448
Which options are you trying?
Sales... goes nowhere.
Operator... goes to sales and then goes nowhere.
