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    Phone system

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    • scottalanmillerS
      scottalanmiller @Dashrender
      last edited by

      @dashrender said in Phone system:

      @scottalanmiller said in Phone system:

      @jmoore said in Phone system:

      @dashrender Her term for the management side of things. Such as setting up groups, looking at logs, paying the bill, switchboard, and things like that.

      None of that is needed. If you have that, you aren't in the ballpark of what I was proposing. That's actually getting way less, rather than more. Because she has to be the phone manager rather than getting a fully hosted service that takes care of that.

      So you're basically proposing RingCentral's solution ? and if not, what's the difference?
      And don't just say, you get to pick any phone you want to use.

      So from me explaining how we are completely different than RC in every way, you think we are proposing the same?

      RC is "do it yourself", completely. They support you if things break, but there is no "support".

      NTG PBX is 100% supported, so the polar opposite of RC. You do nothing, literally nothing. Rather than doing it all yourself.

      DashrenderD 1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @Dashrender
        last edited by

        @dashrender said in Phone system:

        Notice I said sound.. perhaps NTG won't have such overhead (not the correct word) so they can pass along the savings and even though they do more work, actually cost less.

        RC makes something like 90% profits, doesn't take much willingness to not gouge customers to do a better job and still make plenty of profits.

        1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender @scottalanmiller
          last edited by

          @scottalanmiller said in Phone system:

          @dashrender said in Phone system:

          @scottalanmiller said in Phone system:

          @jmoore said in Phone system:

          @dashrender Her term for the management side of things. Such as setting up groups, looking at logs, paying the bill, switchboard, and things like that.

          None of that is needed. If you have that, you aren't in the ballpark of what I was proposing. That's actually getting way less, rather than more. Because she has to be the phone manager rather than getting a fully hosted service that takes care of that.

          So you're basically proposing RingCentral's solution ? and if not, what's the difference?
          And don't just say, you get to pick any phone you want to use.

          So from me explaining how we are completely different than RC in every way, you think we are proposing the same?

          RC is "do it yourself", completely. They support you if things break, but there is no "support".

          NTG PBX is 100% supported, so the polar opposite of RC. You do nothing, literally nothing. Rather than doing it all yourself.

          Well, your explanation came after my question.

          I didn't know RC required you, the buyer, to do all the setup. So yeah, You, NTG basically do everything. I think RC will send pre-configured phones, but I'm not positive.

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller
            last edited by

            Nothing wrong with RC, and nothing wrong with high margins, it's just that you can't use a service like that as some kind of basis for "how will they make money." It's like looking at a Bentley and wondering, based on how expensive it is, how Toyota makes money. Totally different business models, but both sell cars.

            RC is a good product, but one that requires you to spend a fortune and do quite a bit of work yourself.

            As an example, we sold a PBX literally yesterday - it was cheaper for the customer to get a hosted PBX from NTG with more features and flexibility that to pay someone to manage their RingCentral system. That's not that the RC system costs more than the NTG system, it's the part of NTG's system that RC doesn't include was alone more expensive to supply on their own.

            1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @Dashrender
              last edited by

              @dashrender said in Phone system:

              I didn't know RC required you, the buyer, to do all the setup. So yeah, You, NTG basically do everything. I think RC will send pre-configured phones, but I'm not positive.

              I believe that they do, but you pay for that. NTG will do that too, if you want to ship phones to and from us, no big deal.

              But even with that, RC doesn't configure your IVRs, ring groups, hunt groups, recordings, night/day, holiday hours, make changes, park calls, etc.

              But I know that the customer in question yesterday, needed phones configured because RC didn't do it.

              1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller
                last edited by

                The interactions, I think, explain the difference...

                RC Interaction: "I'd like X changes made to my system!" "RC: Wonderful, here is your log in and an administration document, go learn the system and have fun managing it!"

                NTG PBX Interaction: "I'd like X changes made to my system!" "NTG: Wonderful, let me just do that for you..."

                1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller
                  last edited by

                  RC is a GREAT product, and I recommend it often for small customers. When you are below a certain size, it's hard to beat. But once you have about ~12 users, it's too expensive to consider.

                  1 Reply Last reply Reply Quote 1
                  • bigbearB
                    bigbear @jmoore
                    last edited by

                    @jmoore said in Phone system:

                    @scottalanmiller Just to be clear she is looking for the whole package. Including some sort of hosting, phones, call manager, various other features, and a mobile app for byod. That is what we are looking at.

                    Would like to setup a demo for you, ironically this is what are product does. I will post some screenshots. Provisioning, billing, logs, all in one portal.

                    Another thing that I can’t understand is why Freepbx hasn’t addressed its issues with roaming mobile app access. 😕

                    scottalanmillerS 1 Reply Last reply Reply Quote 2
                    • scottalanmillerS
                      scottalanmiller @bigbear
                      last edited by

                      @bigbear said in Phone system:

                      Another thing that I can’t understand is why Freepbx hasn’t addressed its issues with roaming mobile app access. 😕

                      Other than Zulu, you mean? Or does Zulu not do what you want? It's not free, so it's lacking something that I want.

                      bigbearB 1 Reply Last reply Reply Quote 0
                      • F
                        Francesco Provino
                        last edited by

                        I’m having a good experience with 3CX. Very easy to config and, in cause of a disaster, you can just recover from the single file of backup that it creates with your scheduling.

                        1 Reply Last reply Reply Quote 0
                        • bigbearB
                          bigbear @scottalanmiller
                          last edited by

                          @scottalanmiller said in Phone system:

                          @bigbear said in Phone system:

                          Another thing that I can’t understand is why Freepbx hasn’t addressed its issues with roaming mobile app access. 😕

                          Other than Zulu, you mean? Or does Zulu not do what you want? It's not free, so it's lacking something that I want.

                          Configuring a soft phone like Bria from your mobile device results in the responsive firewall banning your connections as you traserve cellular/WiFi networks.

                          JaredBuschJ scottalanmillerS 2 Replies Last reply Reply Quote 0
                          • JaredBuschJ
                            JaredBusch @bigbear
                            last edited by

                            @bigbear said in Phone system:

                            @scottalanmiller said in Phone system:

                            @bigbear said in Phone system:

                            Another thing that I can’t understand is why Freepbx hasn’t addressed its issues with roaming mobile app access. 😕

                            Other than Zulu, you mean? Or does Zulu not do what you want? It's not free, so it's lacking something that I want.

                            Configuring a soft phone like Bria from your mobile device results in the responsive firewall banning your connections as you traserve cellular/WiFi networks.

                            I have less problems with the Firewall and more with the Intrusion Detection module.

                            AdamFA scottalanmillerS 2 Replies Last reply Reply Quote 0
                            • jmooreJ
                              jmoore @scottalanmiller
                              last edited by

                              @scottalanmiller Well we really do not need to manage it ourselves. This is just what the phone lady was looking at. She will be in charge of it and knows what she wants out of it.

                              scottalanmillerS 1 Reply Last reply Reply Quote 0
                              • jmooreJ
                                jmoore @Dashrender
                                last edited by

                                @dashrender Yeah thats what it is like for me too. I am a big fan of Yeahlink phones so I mentioned it one day when they were asking me what I would do. Neither persons had ever heard of Yeahlink phones. So its hard getting people to understand why something is a good choice when they have not heard of it before

                                DashrenderD scottalanmillerS 3 Replies Last reply Reply Quote 0
                                • jmooreJ
                                  jmoore @scottalanmiller
                                  last edited by

                                  @scottalanmiller said in Phone system:

                                  @dashrender said in Phone system:

                                  @scottalanmiller said in Phone system:

                                  @jmoore said in Phone system:

                                  @scottalanmiller Well we are getting demos of phone .... mobile apps.

                                  You only need demos of those things for systems that are proprietary and don't let you choose what you want. Nothing wrong with a demo or features, but "use anything you want" is the best demo. Basically, the demos you are seeing are demonstrations of limitations, not of features. For open systems, there isn't really anything like that to demo in the first place.

                                  99% of SMB don't want this. They want a solution. great it's open - now - what should I use to get mobile access? They expect an answer - not, anything you want.

                                  I don't believe that. I think they just buy that because they turn to sales people willing to gouge them and they don't bother actually doing some basic research to see how phones work. I think 99% of SMBs would avoid this if they understood what they were buying.

                                  They don't ACTUALLY want to get ripped off, they just don't want to "think about it" and get ripped off as a byproduct. There is a difference between wanting to be lazy and hoping that you can be lazy AND get a good deal. It's not realistic, but desiring to be lazy doesn't actually mean that they want a bad deal.

                                  AGREE!

                                  1 Reply Last reply Reply Quote 1
                                  • AdamFA
                                    AdamF @JaredBusch
                                    last edited by

                                    @jaredbusch said in Phone system:

                                    @bigbear said in Phone system:

                                    @scottalanmiller said in Phone system:

                                    @bigbear said in Phone system:

                                    Another thing that I can’t understand is why Freepbx hasn’t addressed its issues with roaming mobile app access. 😕

                                    Other than Zulu, you mean? Or does Zulu not do what you want? It's not free, so it's lacking something that I want.

                                    Configuring a soft phone like Bria from your mobile device results in the responsive firewall banning your connections as you traserve cellular/WiFi networks.

                                    I have less problems with the Firewall and more with the Intrusion Detection module.

                                    This is still an issue for me as well. Do we have any good solutions for mobile users who want softphone access?

                                    scottalanmillerS 1 Reply Last reply Reply Quote 1
                                    • DashrenderD
                                      Dashrender @jmoore
                                      last edited by

                                      @jmoore said in Phone system:

                                      @dashrender Yeah thats what it is like for me too. I am a big fan of Yeahlink phones so I mentioned it one day when they were asking me what I would do. Neither persons had ever heard of Yeahlink phones. So its hard getting people to understand why something is a good choice when they have not heard of it before

                                      Why does the brand of the phone on their desk matter? The only thing that should matter is the features they want, with an easy to use interface on the display when physical buttons aren't available.

                                      jmooreJ 1 Reply Last reply Reply Quote 1
                                      • jmooreJ
                                        jmoore @Dashrender
                                        last edited by

                                        @dashrender To some degree it does not but if we are going to make an investment for 300-400 phones then my opinion is to get something that has few issues. Our current phones are constantly having issues and are outdated. Something mainstream like that would have the few features we need and more most likely. To me, it does matter a little bit.

                                        1 Reply Last reply Reply Quote 0
                                        • DashrenderD
                                          Dashrender
                                          last edited by

                                          I'm guessing almost any VOIP/SIP phone you buy today will have few issues, at least for several years.

                                          To me it boils down to required features at the lowest price (while not getting a POS that dies every 10 mins, lol).

                                          It's like buying Ubiquiti ER-L vs SonicWall. The boss has heard of SonicWall, they see it plastered all over the airport - so they assume it must be good, they've never heard of Ubiquiti though, so it must be bad..

                                          /sigh.

                                          1 Reply Last reply Reply Quote 0
                                          • scottalanmillerS
                                            scottalanmiller @bigbear
                                            last edited by

                                            @bigbear said in Phone system:

                                            @scottalanmiller said in Phone system:

                                            @bigbear said in Phone system:

                                            Another thing that I can’t understand is why Freepbx hasn’t addressed its issues with roaming mobile app access. 😕

                                            Other than Zulu, you mean? Or does Zulu not do what you want? It's not free, so it's lacking something that I want.

                                            Configuring a soft phone like Bria from your mobile device results in the responsive firewall banning your connections as you traserve cellular/WiFi networks.

                                            We almost never see that.

                                            1 Reply Last reply Reply Quote 0
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