Job Title? Not sure here...
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'Customer Experience Manager & IT' - could also be a good fit.
Would just saying 'IT' here in the job title enable me to cover that list of areas within my role in the OP?Would 'Customer Experience Manager' jump out at others as the person who manages the training customers receive, and the helpdesk that the customers use?
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Head of Customer Experience & Senior IT Wizard?
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@jimmy9008 said in Job Title? Not sure here...:
Or even, 'Head of Customer Experience and Systems Lead'.
I still wouldn't use systems. This doesn't mention your general IT work, and makes it seems like you focus on systems.
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@jimmy9008 said in Job Title? Not sure here...:
IT Systems would cover all the IT fluff that I do...
No, it only covers a small portion of it.
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@jimmy9008 said in Job Title? Not sure here...:
'Customer Experience Manager & IT' - could also be a good fit.
Would just saying 'IT' here in the job title enable me to cover that list of areas within my role in the OP?Would 'Customer Experience Manager' jump out at others as the person who manages the training customers receive, and the helpdesk that the customers use?
Yes, IT is fine, it's adding "systems" that creates the limitations.
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You do the systems, obviously, it's just not the majority of what you do.
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@scottalanmiller said in Job Title? Not sure here...:
@jimmy9008 said in Job Title? Not sure here...:
'Customer Experience Manager & IT' - could also be a good fit.
Would just saying 'IT' here in the job title enable me to cover that list of areas within my role in the OP?Would 'Customer Experience Manager' jump out at others as the person who manages the training customers receive, and the helpdesk that the customers use?
Yes, IT is fine, it's adding "systems" that creates the limitations.
So 'Customer Experience Manager & IT' is currently a leading idea...
Alongside, Head of Customer Experience & IT - which I prefer and fits the rest of the titles in the companyOr... add Wizard to the end
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@scottalanmiller said in Job Title? Not sure here...:
@jimmy9008 said in Job Title? Not sure here...:
@dashrender said in Job Title? Not sure here...:
Head of Customer Services and Systems
I'm not a fan personally of "head of"... supervisor would be my preferred.. but that's just me and my like of specific words... so really it's meaningless.
I'm sure Scott will have a word origin lesson for us that would make one more correct than the other.
As for your IT duties.. do you make the decisions on what to do in IT, or does someone else?
I report to a head of technology who is a programmer and manages the Dev team. That's just how it works here. Though, I make all decisions on IT. I will take something to him, as I have to, but he will say yes to it, said he defers to me on all IT matters as he doesn't know IT... lol.
Hence doing the budgets et al
So what you have here, regardless of titles in play, is that you are a CIO, but instead of reporting to a CEO directly, you report to the CTO. Not unheard of, not wise IMHO, but not unheard of.
I say this, and we have this happen other places. BUT, when we have it happen (I'm dealing with this a few times right now) we have titled the role COO, and then both CIO and CTO report to that role in a company more like yours. Now, the COO could wear either the CIO or CTO hat.
The difference being that the COO in those cases is knowledgeable of both the CIO and CTO functions and acts as a unifying point of management to both groups (plus ops additionally.)
But there is nothing wrong with a CIO reporting to a CTO, COO, or CFO. It just implies that CIO is a junior C role compared to CTO in that organization. There is no rule that Cs all report directly to the CEO. Common, yes, but not a strict rule.
So in his situation where he is third in line, yet is the one making all the calls, it seems really weird. Why is the OP reporting to this programmer? Sounds like the CIO should be made CTO, the OP should be made CIO and the OP's current boss should be what? Where does head of development go?
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Who else reports to this CIO/Owner other than your boss?
How many report to your boss?
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@jimmy9008 said in Job Title? Not sure here...:
Head of would be accurate in respect to the newer job functions (customer helpdesk and customer training). Not for the IT side, as I have to run that past my manager, even though he will approve. I don't feel its legit to say I'm the Head of IT or anything when I have to qualify things with him as he is the 'Head of Technology'... which really likely should have been 'Head of Development'.
The bolded part is a big question for me. The CEO has the ultimate say - but how much does a CIO typically have to run by a CEO to do things? Scott?
As the OP, in my company I say we need to do something IT wise, my boss approves it 90% of the time. But the approval process is still there - so who's head of IT?
When does it change from the CEO being in charge to the CIO being in charge, even though you've stated in the past (Scott stated) that it's not uncommon to run things by the CEO when doing things?
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@dashrender said in Job Title? Not sure here...:
Who else reports to this CIO/Owner other than your boss?
How many report to your boss?
My boss, the Head of Technology... should really be the 'Head of Development'. But, when the person who did my job before me left, the job was moved to report to the 'Head of Technology' rather than the MD (the top). The role I do previously reported to the MD. Numbers wise, he has 9 people reporting to him, including me.
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@dashrender said in Job Title? Not sure here...:
@jimmy9008 said in Job Title? Not sure here...:
Head of would be accurate in respect to the newer job functions (customer helpdesk and customer training). Not for the IT side, as I have to run that past my manager, even though he will approve. I don't feel its legit to say I'm the Head of IT or anything when I have to qualify things with him as he is the 'Head of Technology'... which really likely should have been 'Head of Development'.
The bolded part is a big question for me. The CEO has the ultimate say - but how much does a CIO typically have to run by a CEO to do things? Scott?
Basically zero. A CEO should not need to oversee the minutia of any department. If they are doing so, either they have no idea how to be a CEO or they have lost faith in their teams.
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@scottalanmiller said in Job Title? Not sure here...:
@dashrender said in Job Title? Not sure here...:
@jimmy9008 said in Job Title? Not sure here...:
Head of would be accurate in respect to the newer job functions (customer helpdesk and customer training). Not for the IT side, as I have to run that past my manager, even though he will approve. I don't feel its legit to say I'm the Head of IT or anything when I have to qualify things with him as he is the 'Head of Technology'... which really likely should have been 'Head of Development'.
The bolded part is a big question for me. The CEO has the ultimate say - but how much does a CIO typically have to run by a CEO to do things? Scott?
Basically zero. A CEO should not need to oversee the minutia of any department. If they are doing so, either they have no idea how to be a CEO or they have lost faith in their teams.
OK, so does that really make the OP's boss the CIO, since he is the one signing off on the OP's IT, we'll call them - recommendations?
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@jimmy9008 said in Job Title? Not sure here...:
@dashrender said in Job Title? Not sure here...:
Who else reports to this CIO/Owner other than your boss?
How many report to your boss?
My boss, the Head of Technology... should really be the 'Head of Development'. But, when the person who did my job before me left, the job was moved to report to the 'Head of Technology' rather than the MD (the top). The role I do previously reported to the MD. Numbers wise, he has 9 people reporting to him, including me.
The MD? is the what you called the CIO/Owner ealier?
so your boss is called the Head of Technology? isn't that what CIO is? Actually, perhaps it's not - that would be COO who Scott said would possibly be over CTO and CIO.
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@dashrender said in Job Title? Not sure here...:
@jimmy9008 said in Job Title? Not sure here...:
@dashrender said in Job Title? Not sure here...:
Who else reports to this CIO/Owner other than your boss?
How many report to your boss?
My boss, the Head of Technology... should really be the 'Head of Development'. But, when the person who did my job before me left, the job was moved to report to the 'Head of Technology' rather than the MD (the top). The role I do previously reported to the MD. Numbers wise, he has 9 people reporting to him, including me.
The MD? is the what you called the CIO/Owner ealier?
so your boss is called the Head of Technology? isn't that what CIO is? Actually, perhaps it's not - that would be COO who Scott said would possibly be over CTO and CIO.
Yes, my boss = Head of Technology. His boss, Managing Director. The MD is the top.
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@jimmy9008 said in Job Title? Not sure here...:
@dashrender said in Job Title? Not sure here...:
@jimmy9008 said in Job Title? Not sure here...:
@dashrender said in Job Title? Not sure here...:
Who else reports to this CIO/Owner other than your boss?
How many report to your boss?
My boss, the Head of Technology... should really be the 'Head of Development'. But, when the person who did my job before me left, the job was moved to report to the 'Head of Technology' rather than the MD (the top). The role I do previously reported to the MD. Numbers wise, he has 9 people reporting to him, including me.
The MD? is the what you called the CIO/Owner ealier?
so your boss is called the Head of Technology? isn't that what CIO is? Actually, perhaps it's not - that would be COO who Scott said would possibly be over CTO and CIO.
Yes, my boss = Head of Technology. His boss, Managing Director. The MD is the top.
What's the difference between these positions? HoT and MD?
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@dashrender said in Job Title? Not sure here...:
@jimmy9008 said in Job Title? Not sure here...:
@dashrender said in Job Title? Not sure here...:
@jimmy9008 said in Job Title? Not sure here...:
@dashrender said in Job Title? Not sure here...:
Who else reports to this CIO/Owner other than your boss?
How many report to your boss?
My boss, the Head of Technology... should really be the 'Head of Development'. But, when the person who did my job before me left, the job was moved to report to the 'Head of Technology' rather than the MD (the top). The role I do previously reported to the MD. Numbers wise, he has 9 people reporting to him, including me.
The MD? is the what you called the CIO/Owner ealier?
so your boss is called the Head of Technology? isn't that what CIO is? Actually, perhaps it's not - that would be COO who Scott said would possibly be over CTO and CIO.
Yes, my boss = Head of Technology. His boss, Managing Director. The MD is the top.
What's the difference between these positions? HoT and MD?
MD is top. So, everything like the direction of the company etc will go from him. He will be able to tell the Head of Sales where to focus. He will be able to tell the Head of Technology where to focus. He reports to the board/owners etc...
Typically, the MD will tell the Head of Technology to focus on what the Head of Technology deems fit to focus on. Same for sales etc. But overall responsibility of the company is on the MD.
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@dashrender said in Job Title? Not sure here...:
@jimmy9008 said in Job Title? Not sure here...:
@dashrender said in Job Title? Not sure here...:
@jimmy9008 said in Job Title? Not sure here...:
@dashrender said in Job Title? Not sure here...:
Who else reports to this CIO/Owner other than your boss?
How many report to your boss?
My boss, the Head of Technology... should really be the 'Head of Development'. But, when the person who did my job before me left, the job was moved to report to the 'Head of Technology' rather than the MD (the top). The role I do previously reported to the MD. Numbers wise, he has 9 people reporting to him, including me.
The MD? is the what you called the CIO/Owner ealier?
so your boss is called the Head of Technology? isn't that what CIO is? Actually, perhaps it's not - that would be COO who Scott said would possibly be over CTO and CIO.
Yes, my boss = Head of Technology. His boss, Managing Director. The MD is the top.
What's the difference between these positions? HoT and MD?
One heads a department, one heads the company.
Same as CIO and CEO.
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@eddiejennings said in Job Title? Not sure here...:
Since I’m in the job market now, I often wonder what happens when you put your real title on a resume, which for most of us in SMB will be something like “IT Generalist,” but when a potential employer verifies your precious employment, your previous employee says “no, his title was Network Administrator.”
I've seen employees resumes after they have worked for me and their title was different. It doesn't bother me in the least if it is accurate to what they did. Your experience is your experience. I don't know about other managers, but when I'm looking at resumes, and when I have HR sort resumes, I'm looking for similar technologies, and the titles are practically ignored.
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So, the head is pushing me for 'Head of Systems & Customer Support'.
I don't think I like that... what do you folks think?I don't think 'Systems' gives any real insight in to the IT stuff that I cover (the large part of my role), and 'customer support' doesn't give any indication that my teams also cover training of customers (which I see as a service).
In all honesty, I'm going to be responsible for IT, the platform, the training of customers and the support of customers... I'd be happy with 'Head of IT & Customer Service Delivery'
- I see training, and helpdesk as covered under 'customer service delivery'.
- And the Head of IT part would cover all the IT stuff that I do in the OP...
Am I being silly here or is it right to push for a title I think makes sense?
