Ticketing Solutions for IT Department
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@wrx7m said in Ticketing Solutions for IT Department:
@quixoticjustin That's right. You did say SaaS. Hosted was one of my requirements
Account created.
Sweet, looks like Justin got to this thread before I could! Welcome to the test group and please let Justin or I know if you have any questions/ideas/features you want! We did recently have a thread on helpdesk concepts that we were drawing from. Let me see if I can find that thread for you.
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@wrx7m said in Ticketing Solutions for IT Department:
@quixoticjustin That's right. You did say SaaS. Hosted was one of my requirements
Account created.
Awesome. Once you sign in, just hit the Helpdesk tab. It's very rough looking, but a lot of functionality is there now and more day by day.
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@quixoticjustin said in Ticketing Solutions for IT Department:
@wrx7m said in Ticketing Solutions for IT Department:
@quixoticjustin That's right. You did say SaaS. Hosted was one of my requirements
Account created.
Awesome. Once you sign in, just hit the Helpdesk tab. It's very rough looking, but a lot of functionality is there now and more day by day.
Working on more now.
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Sodium never sleeps.
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@quixoticjustin said in Ticketing Solutions for IT Department:
Sodium never sleeps.
No it doesn't, and thus neither do I....
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You need to pour some 99 Blackberries in there. Dewberry Juice for the win.
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@quixoticjustin said in Ticketing Solutions for IT Department:
You need to pour some 99 Blackberries in there. Dewberry Juice for the win.
If only I could make a trip to the liquor store right now...
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@quixoticjeremy said in Ticketing Solutions for IT Department:
@quixoticjustin said in Ticketing Solutions for IT Department:
You need to pour some 99 Blackberries in there. Dewberry Juice for the win.
If only I could make a trip to the liquor store right now...
You can almost walk there. Of course, they are closed already.
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@scottalanmiller said in Ticketing Solutions for IT Department:
@wrx7m said in Ticketing Solutions for IT Department:
I did checkout osticket last week, as result of seeing a post, here on ML. It does look good and the hosted pricing is reasonable.
NTG has been hosting their own, it's pretty simple to do. But we'll likely be on Sodium in a week or two. Just a few little things need to be finalized for it to be at a point that we can flip over.
Does my boss know this?
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@gjacobse said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@wrx7m said in Ticketing Solutions for IT Department:
I did checkout osticket last week, as result of seeing a post, here on ML. It does look good and the hosted pricing is reasonable.
NTG has been hosting their own, it's pretty simple to do. But we'll likely be on Sodium in a week or two. Just a few little things need to be finalized for it to be at a point that we can flip over.
Does my boss know this?
She's the one that decided.
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@quixoticjustin said in Ticketing Solutions for IT Department:
You need to pour some 99 Blackberries in there. Dewberry Juice for the win.
Have to look that up,..
wait thread jack
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@scottalanmiller said in Ticketing Solutions for IT Department:
@gjacobse said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@wrx7m said in Ticketing Solutions for IT Department:
I did checkout osticket last week, as result of seeing a post, here on ML. It does look good and the hosted pricing is reasonable.
NTG has been hosting their own, it's pretty simple to do. But we'll likely be on Sodium in a week or two. Just a few little things need to be finalized for it to be at a point that we can flip over.
Does my boss know this?
She's the one that decided.
Cool - looking forward to getting into using it, maybe providing some feedback.
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@gjacobse said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@gjacobse said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@wrx7m said in Ticketing Solutions for IT Department:
I did checkout osticket last week, as result of seeing a post, here on ML. It does look good and the hosted pricing is reasonable.
NTG has been hosting their own, it's pretty simple to do. But we'll likely be on Sodium in a week or two. Just a few little things need to be finalized for it to be at a point that we can flip over.
Does my boss know this?
She's the one that decided.
Cool - looking forward to getting into using it, maybe providing some feedback.
I hope that you do provide feedback. Makes my life a whole lot easier when I know what everyone is looking for
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@quixoticjeremy said in Ticketing Solutions for IT Department:
@gjacobse said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@gjacobse said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@wrx7m said in Ticketing Solutions for IT Department:
I did checkout osticket last week, as result of seeing a post, here on ML. It does look good and the hosted pricing is reasonable.
NTG has been hosting their own, it's pretty simple to do. But we'll likely be on Sodium in a week or two. Just a few little things need to be finalized for it to be at a point that we can flip over.
Does my boss know this?
She's the one that decided.
Cool - looking forward to getting into using it, maybe providing some feedback.
I hope that you do provide feedback. Makes my life a whole lot easier when I know what everyone is looking for
I can make that easy for you. Beer.
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@scottalanmiller said in Ticketing Solutions for IT Department:
@quixoticjeremy said in Ticketing Solutions for IT Department:
@gjacobse said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@gjacobse said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@wrx7m said in Ticketing Solutions for IT Department:
I did checkout osticket last week, as result of seeing a post, here on ML. It does look good and the hosted pricing is reasonable.
NTG has been hosting their own, it's pretty simple to do. But we'll likely be on Sodium in a week or two. Just a few little things need to be finalized for it to be at a point that we can flip over.
Does my boss know this?
She's the one that decided.
Cool - looking forward to getting into using it, maybe providing some feedback.
I hope that you do provide feedback. Makes my life a whole lot easier when I know what everyone is looking for
I can make that easy for you. Beer.
Well I think you just solved the question of life for me, not just how to handle ticketing!
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@quixoticjeremy said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@quixoticjeremy said in Ticketing Solutions for IT Department:
@gjacobse said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@gjacobse said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@wrx7m said in Ticketing Solutions for IT Department:
I did checkout osticket last week, as result of seeing a post, here on ML. It does look good and the hosted pricing is reasonable.
NTG has been hosting their own, it's pretty simple to do. But we'll likely be on Sodium in a week or two. Just a few little things need to be finalized for it to be at a point that we can flip over.
Does my boss know this?
She's the one that decided.
Cool - looking forward to getting into using it, maybe providing some feedback.
I hope that you do provide feedback. Makes my life a whole lot easier when I know what everyone is looking for
I can make that easy for you. Beer.
Well I think you just solved the question of life for me, not just how to handle ticketing!
That's how I roll.
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Looks like I'll be signing up for Sodium soon as well instead of going to deep with osTickets see what it like
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@scottalanmiller said in Ticketing Solutions for IT Department:
@gjacobse said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@wrx7m said in Ticketing Solutions for IT Department:
I did checkout osticket last week, as result of seeing a post, here on ML. It does look good and the hosted pricing is reasonable.
NTG has been hosting their own, it's pretty simple to do. But we'll likely be on Sodium in a week or two. Just a few little things need to be finalized for it to be at a point that we can flip over.
Does my boss know this?
She's the one that decided.
Why wouldn't you wait until it's a more finished product before putting something like this into actual production?
Sure, put not even alpha software in a test environment, but in production? No way! But I guess that depends on where you are and how many and what types of users it will effect.
You could set it up in a real test environment, and tell some users to throw in a ticket here and there, so you can provide Sodium with some real feedback.
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@scottalanmiller said in Ticketing Solutions for IT Department:
@quixoticjeremy said in Ticketing Solutions for IT Department:
@gjacobse said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@gjacobse said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@wrx7m said in Ticketing Solutions for IT Department:
I did checkout osticket last week, as result of seeing a post, here on ML. It does look good and the hosted pricing is reasonable.
NTG has been hosting their own, it's pretty simple to do. But we'll likely be on Sodium in a week or two. Just a few little things need to be finalized for it to be at a point that we can flip over.
Does my boss know this?
She's the one that decided.
Cool - looking forward to getting into using it, maybe providing some feedback.
I hope that you do provide feedback. Makes my life a whole lot easier when I know what everyone is looking for
I can make that easy for you. Beer.
Ugh - if only I had some.... We have some cider,.. but no honest to goodness beer. However - I'm not really that much of a beer drinker. I don't like ones that are hoppy or heavy... so there are very few (I have tried) I like....
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@tim_g said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@gjacobse said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@wrx7m said in Ticketing Solutions for IT Department:
I did checkout osticket last week, as result of seeing a post, here on ML. It does look good and the hosted pricing is reasonable.
NTG has been hosting their own, it's pretty simple to do. But we'll likely be on Sodium in a week or two. Just a few little things need to be finalized for it to be at a point that we can flip over.
Does my boss know this?
She's the one that decided.
Why wouldn't you wait until it's a more finished product before putting something like this into actual production?
Sure, put not even alpha software in a test environment, but in production? No way! But I guess that depends on where you are and how many and what types of users it will effect.
You could set it up in a real test environment, and tell some users to throw in a ticket here and there, so you can provide Sodium with some real feedback.
Using Sodium as a ticket system - one that should evovle anyway - isn't so much of a problem that I see. Now when you reference the other features - that may be a different story.. though starting now, you can get use to some of the aspects of it as it's being developed - and know how it will work for you as more options are available.
Now - being part of the beta or even alpha isn't always the best - and while there can be several releases of Sodium a day.. that may or not be a problem and may or may not cause some problems...
Some times you just have to say Meh,.. WTH and go for it. Now - when you are talking about a few hundred to thousand PCs,.. Meh I'm not rebuilding all those... so - nope.
