Office 365 not archiving
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Hi guys,
I have a client who goes through a lot of email. They are in the insurance industry. This year one user went through more than 50 GB. Thank god for unlimited archive.
Anyways, her mailbox (E3 license)is full and can't send email. I updated her retention policy from default 1 year move to archive to default 6 month move to archive, but it's not applying. From running some power shell commands I can see her account is indeed using the new retention policy, but when I tell it to show me her current retention tags it's till showing default 1 year move to archive.
I've read in a few places it can take 24 hours for changes to propagate, while others have said a week. I ran the command that kick starts the Managed Folder Assistant for her account, but no change.
Should I try to manually archive and just give it time to see if the policy eventually applies? I originally made the retention change at about 7 PM on Friday night.
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So a day and a half right now? Maybe do a little manual while you wait.
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@frodooftheshire said in Office 365 not archiving:
Hi guys,
I have a client who goes through a lot of email. They are in the insurance industry. This year one user went through more than 50 GB. Thank god for unlimited archive.
Anyways, her mailbox (E3 license)is full and can't send email. I updated her retention policy from default 1 year move to archive to default 6 month move to archive, but it's not applying. From running some power shell commands I can see her account is indeed using the new retention policy, but when I tell it to show me her current retention tags it's till showing default 1 year move to archive.
I've read in a few places it can take 24 hours for changes to propagate, while others have said a week. I ran the command that kick starts the Managed Folder Assistant for her account, but no change.
Should I try to manually archive and just give it time to see if the policy eventually applies? I originally made the retention change at about 7 PM on Friday night.
That is my understanding as well,... that changes can take up to 24 hours to apply.
As @scottalanmiller mentioned, if you can do a manual run, it might be helpful. Might test it on a lesser important mailbox first just to be on the safe side.
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So after I made the initial change on Friday night, and didn't see any change by Saturday afternoon I tried creating a whole new policy with the same tags to see if that would help. Is there a chance by making additional changes I reset the 24 clock?
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@frodooftheshire said in Office 365 not archiving:
So after I made the initial change on Friday night, and didn't see any change by Saturday afternoon I tried creating a whole new policy with the same tags to see if that would help. Is there a chance by making additional changes I reset the 24 clock?
Yes, possible but unlikely.
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Thanks guys. I'll probably manually archive just a little more than enough to get mail flowing and then look tonight to see if later tonight things update. If not I guess I'll submit a ticket to Microsoft.
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Thought I would give you an update. I gave it more time, and still no dice. Called Microsoft yesterday evening. Said they would run some "provisioning scripts" on the back end and we would check in 24 hours to see if any change. Well, it's been 24 hours, and nothing has changed yet.
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@frodooftheshire said in Office 365 not archiving:
Thought I would give you an update. I gave it more time, and still no dice. Called Microsoft yesterday evening. Said they would run some "provisioning scripts" on the back end and we would check in 24 hours to see if any change. Well, it's been 24 hours, and nothing has changed yet.
I'm over a year since they lost my OneDrive, they've never figured it out.
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Wow.....I've never heard anything like that. That's crazy.
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@frodooftheshire said in Office 365 not archiving:
Wow.....I've never heard anything like that. That's crazy.
Yeah, not super impressed there.
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For about six months I got regular reports of "we are working on it", but eventually they just gave up and failed. I poked their concierge service, their social media reps... no one was able to get it escalated high enough to get a resource inside of Microsoft that knew the platform well enough to fix the issue. They basically just went and hid once the only answer was "the platform isn't supported" to that level.
In trying to fix my OneDrive for Business, they blew away my OneDrive personal, as well. Abject failure.
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Question - do you think if I submitted a ticket using one of my 10 support instances (from my action pack) that I might get better/faster results than using the support from the office 365 portal? I'm guessing not, but thought I would see what everyone else thought.
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@scottalanmiller Storagecraft keeps sending me notices on how their offering backup for Office 365. I never really thought it was warranted, but your example makes me think I should reconsider.
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@frodooftheshire said in Office 365 not archiving:
Question - do you think if I submitted a ticket using one of my 10 support instances (from my action pack) that I might get better/faster results than using the support from the office 365 portal? I'm guessing not, but thought I would see what everyone else thought.
Nope. Not even if you become a top level partner.
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Finally Microsoft is aware of the issue.
We're having issues,
I hate not being able to control things like this. It's so hard to tell a customer, "ehhh...we're just going to have to give it more time..."
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@frodooftheshire They've been aware. Now they are ADMITTING the issue.
