Office 365 not archiving
-
Thought I would give you an update. I gave it more time, and still no dice. Called Microsoft yesterday evening. Said they would run some "provisioning scripts" on the back end and we would check in 24 hours to see if any change. Well, it's been 24 hours, and nothing has changed yet.
-
@frodooftheshire said in Office 365 not archiving:
Thought I would give you an update. I gave it more time, and still no dice. Called Microsoft yesterday evening. Said they would run some "provisioning scripts" on the back end and we would check in 24 hours to see if any change. Well, it's been 24 hours, and nothing has changed yet.
I'm over a year since they lost my OneDrive, they've never figured it out.
-
Wow.....I've never heard anything like that. That's crazy.
-
@frodooftheshire said in Office 365 not archiving:
Wow.....I've never heard anything like that. That's crazy.
Yeah, not super impressed there.
-
For about six months I got regular reports of "we are working on it", but eventually they just gave up and failed. I poked their concierge service, their social media reps... no one was able to get it escalated high enough to get a resource inside of Microsoft that knew the platform well enough to fix the issue. They basically just went and hid once the only answer was "the platform isn't supported" to that level.
In trying to fix my OneDrive for Business, they blew away my OneDrive personal, as well. Abject failure.
-
Question - do you think if I submitted a ticket using one of my 10 support instances (from my action pack) that I might get better/faster results than using the support from the office 365 portal? I'm guessing not, but thought I would see what everyone else thought.
-
@scottalanmiller Storagecraft keeps sending me notices on how their offering backup for Office 365. I never really thought it was warranted, but your example makes me think I should reconsider.
-
@frodooftheshire said in Office 365 not archiving:
Question - do you think if I submitted a ticket using one of my 10 support instances (from my action pack) that I might get better/faster results than using the support from the office 365 portal? I'm guessing not, but thought I would see what everyone else thought.
Nope. Not even if you become a top level partner.
-
Finally Microsoft is aware of the issue.
We're having issues,
I hate not being able to control things like this. It's so hard to tell a customer, "ehhh...we're just going to have to give it more time..."
-
@frodooftheshire They've been aware. Now they are ADMITTING the issue.
