Windows 7 Error: User Profile service failed the logon.



  • Scenario: Windows 7 desktop accessing remotely via LogMeIn. When attempting to logon with my known good Domain Admin creds, I get the error. If I use my normal end user account it logs in just fine but not everything works.

    Error:

    The User Profile Service service failed the logon.
    User profile cannot be loaded.

    If I log on as my normal user when I get the admin cred pop up to make a config change I get "An unexpected error occurred." Need to be able to log in as an admin, obviously. Thoughts?

    Error.png



  • @scottalanmiller My first thought is cached credentials somewhere. You are using your regular use and your admin credentials. Do you have anyone else's credentials you can try as a test? If you have logged in with these credentials before, there could be an issue somewhere with old keys being stored. I've seen it before (that's Windows for you...). Try this:

    --

    Press [Windows]R to access the Run dialog box.
    Type rundll32.exe keymgr.dll, KRShowKeyMgr in the Open text box and click OK to access the Stored User Names And Passwords dialog box.
    To view or change a user credential, select it from the list, and click the Properties button to display the Logon Information Properties dialog box.
    To add a user credential, the click Add button, and fill in the appropriate fields in the Logon Information Properties dialog box.
    To delete a user credential, click Remove and then OK in the confirmation dialog box.
    Click Close to exit the Stored User Names And Passwords dialog box.

    --
    Taken from: http://www.techrepublic.com/article/manage-user-credentials-in-windows-xp-with-the-stored-user-names-and-passwords-tool/

    Says it's for XP but is just as relevant to 7.



  • I got on as the local admin. That account worked. So far, only my own Domain Admin creds are causing the profile error.



  • @scottalanmiller What about just unjoining and rejoining it to the domain?



  • Busted local profile.

    If you logged in as local admin, blow away the profile of the troubled user and try again. That should rebuild it. And that means through the User Profile utility, not just deleting the user folder.



  • @PSX_Defector said:

    Busted local profile.

    If you logged in as local admin, blow away the profile of the troubled user and try again. That should rebuild it. And that means through the User Profile utility, not just deleting the user folder.

    You don't have to blow away the profile, there's a simple registry modification you can perform to correct this issue. here's the TechNet link:

    http://support.microsoft.com/kb/947215



  • @Bill-Kindle Good to know.. thanks!


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