iPhone Old Phone / New Phone Sync Problems
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Deep Breath...daughter of our company President. iPhone 128GB full of pictures she doesn't organize and almost out of space. Let me just get that off my chest first. But don't judge...I'm always pleased and happy to help. This one is just difficult.
She received a new iPhone 7. With previous iPhone 7's here, I simply backup old phone to iTunes (usually on my PC, Windows) and restore to new phone and it has always worked. Well, her phone doesn't seem to ever end the backup to iTunes on her Mac. We've always had to stop it because she has places to go and can't wait on it. So she said that she has backed up to iCloud as she purchased a TB of space...fine...I told her to restore her new phone from iCloud. Well, that backup was from October 22nd from last year...coincidentally, it was October 22nd of this year she got the new phone, so she thought it was a fresh backup.
So she has had the iPhone 7 with a backup restored from a year ago and has taken pictures and made iMessages for over a week.
So question...what do I do here? Do I take her old phone and force an iCloud backup? Will that then sync with the new phone?
Do I backup the old one again (attempt to), factor reset her new phone and then restore the most current backup from old phone?
How can I ensure both phones are backed up on iCloud?
Thanks...
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Her dad owns the bosses?
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@scottalanmiller said in iPhone Old Phone / New Phone Sync Problems:
Her dad owns the bosses?
Sorry, had no less than 3 interruptions while typing this...corrected it...
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@garak0410 said in iPhone Old Phone / New Phone Sync Problems:
@scottalanmiller said in iPhone Old Phone / New Phone Sync Problems:
Her dad owns the bosses?
Sorry, had no less than 3 interruptions while typing this...corrected it...
LOL, it was just very funny.
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The photos I would guess would sync.
Is iMessage behind? I.e. missing things? Isn't iMessage somehow in the cloud syncing between devices automagically?
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Wait ... the restore was from a year ago. Isn't she missing a ton of stuff on the new phone then?
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@BRRABill said in iPhone Old Phone / New Phone Sync Problems:
Wait ... the restore was from a year ago. Isn't she missing a ton of stuff on the new phone then?
Yes...but she thought it was October 22nd 2016 and not from 2015, so she hasn't had a backup in over a year...so the question is if her old phone does a good iCloud sync, will it sync to new phone?
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@garak0410 said in iPhone Old Phone / New Phone Sync Problems:
@BRRABill said in iPhone Old Phone / New Phone Sync Problems:
Wait ... the restore was from a year ago. Isn't she missing a ton of stuff on the new phone then?
Yes...but she thought it was October 22nd 2016 and not from 2015, so she hasn't had a backup in over a year...so the question is if her old phone does a good iCloud sync, will it sync to new phone?
Oooof, I have no idea.
If it were me, I'd make all sorts of iTunes backups of that phone. I know you said you haven't been able to, but I would keep trying.
Or maybe just copy all the pictures off (or whatever else is super important) just to be safe.
I've had this kind of stuff go south very quickly.
Plus, keep in mind that 120GB of stuff restoring from iCloud is going to take ... forever.
If she was using iCloud for backup, it should have been backing up every day. Sounds like something is amiss.
Can you log into her iCloud account on the web? Are all the pictures there?
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@garak0410 said in iPhone Old Phone / New Phone Sync Problems:
@BRRABill said in iPhone Old Phone / New Phone Sync Problems:
Wait ... the restore was from a year ago. Isn't she missing a ton of stuff on the new phone then?
Yes...but she thought it was October 22nd 2016 and not from 2015, so she hasn't had a backup in over a year...so the question is if her old phone does a good iCloud sync, will it sync to new phone?
You will have to restore the new one from backup if the old one does a good sync.
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I would guess it totally depends on which parts you're talking about and how iCloud backup works.
If, for example, it backs up contacts as contacts and not as a file backup.... Then those contacts could be integrated into the contacts already on the phone. The same could be said for pictures and possibly iMessage.... But app data that she has reinstalled probably not.
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@brianlittlejohn said in iPhone Old Phone / New Phone Sync Problems:
@garak0410 said in iPhone Old Phone / New Phone Sync Problems:
@BRRABill said in iPhone Old Phone / New Phone Sync Problems:
Wait ... the restore was from a year ago. Isn't she missing a ton of stuff on the new phone then?
Yes...but she thought it was October 22nd 2016 and not from 2015, so she hasn't had a backup in over a year...so the question is if her old phone does a good iCloud sync, will it sync to new phone?
You will have to restore the new one from backup if the old one does a good sync.
Yeah this is probably going to have to be the route, and she'll have to lose the stuff from the past week. You can at least copy out the pictures and re-add them later.
Though like I said, something is amiss if it hasn't been backing up.
And if she can't wait for an iTunes backup, iCloud is going to destroy her! (My nowhere near 100GB restore took a few hours.)
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She is more concerned with Contacts and photos...so....I manually set an iCloud backup on old phone and she will leave phone with me overnight as it does a backup over our WiFi here at work...will see if her new phone slowly syncs that new data...otherwise, I will try the other suggestions listed above...
I bet she fills up her new 256GB iPhone in record time...
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You can always manually back up to iTunes.
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@scottalanmiller said in iPhone Old Phone / New Phone Sync Problems:
You can always manually back up to iTunes.
We've tried...it never stops...at least on her Mac...it shows progress early on but shows a full progress bar and just sits on Backing Up (her name) Phone...left it for 3-4 hours at one point and it never stopped...
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@scottalanmiller said in iPhone Old Phone / New Phone Sync Problems:
You can always manually back up to iTunes.
To save time you can just poke yourself in the eye repeatedly. Don't even need to boot the computer or wait for ever for iTunes to load
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@garak0410 said in iPhone Old Phone / New Phone Sync Problems:
@scottalanmiller said in iPhone Old Phone / New Phone Sync Problems:
You can always manually back up to iTunes.
We've tried...it never stops...at least on her Mac...it shows progress early on but shows a full progress bar and just sits on Backing Up (her name) Phone...left it for 3-4 hours at one point and it never stopped...
How long would it take to transfer 120GB of files over USB?
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@garak0410 said in iPhone Old Phone / New Phone Sync Problems:
She is more concerned with Contacts and photos...so....I manually set an iCloud backup on old phone and she will leave phone with me overnight as it does a backup over our WiFi here at work...will see if her new phone slowly syncs that new data...otherwise, I will try the other suggestions listed above...
I bet she fills up her new 256GB iPhone in record time...
Contacts are stored .... where? Not in something like GMail or whatever?
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@BRRABill said in iPhone Old Phone / New Phone Sync Problems:
@garak0410 said in iPhone Old Phone / New Phone Sync Problems:
She is more concerned with Contacts and photos...so....I manually set an iCloud backup on old phone and she will leave phone with me overnight as it does a backup over our WiFi here at work...will see if her new phone slowly syncs that new data...otherwise, I will try the other suggestions listed above...
I bet she fills up her new 256GB iPhone in record time...
Contacts are stored .... where? Not in something like GMail or whatever?
She does it all on iCloud...
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@garak0410 said in iPhone Old Phone / New Phone Sync Problems:
@BRRABill said in iPhone Old Phone / New Phone Sync Problems:
@garak0410 said in iPhone Old Phone / New Phone Sync Problems:
She is more concerned with Contacts and photos...so....I manually set an iCloud backup on old phone and she will leave phone with me overnight as it does a backup over our WiFi here at work...will see if her new phone slowly syncs that new data...otherwise, I will try the other suggestions listed above...
I bet she fills up her new 256GB iPhone in record time...
Contacts are stored .... where? Not in something like GMail or whatever?
She does it all on iCloud...
That almost seems impossible.
iCloud backs up automatically when you are plugged in and on WiFi. Unless she was never on WiFI the past year.
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@BRRABill said in iPhone Old Phone / New Phone Sync Problems:
@garak0410 said in iPhone Old Phone / New Phone Sync Problems:
@BRRABill said in iPhone Old Phone / New Phone Sync Problems:
@garak0410 said in iPhone Old Phone / New Phone Sync Problems:
She is more concerned with Contacts and photos...so....I manually set an iCloud backup on old phone and she will leave phone with me overnight as it does a backup over our WiFi here at work...will see if her new phone slowly syncs that new data...otherwise, I will try the other suggestions listed above...
I bet she fills up her new 256GB iPhone in record time...
Contacts are stored .... where? Not in something like GMail or whatever?
She does it all on iCloud...
That almost seems impossible.
iCloud backs up automatically when you are plugged in and on WiFi. Unless she was never on WiFI the past year.
It also breaks all the time. I've had to delete everything out of my doc's iCloud accounts in the past to get them to sync before. I've also had to hard reset (wipe) the phone to get it to work before.
