What Are You Doing Right Now
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installing PRTG network monitor
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Have had an outage with AT&T enterprise fiber for two months now, and AT&T refuses to even pretend to work on the ticket. We've been escalated to the office of the president, twice, and it took threats to even get them to keep a ticket open. No one will look at the issue on the technical side at this point. From what I can tell, they are openly mocking us on the emails. I've had to withdraw permission to contact me at this point, it's that bad.
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@scottalanmiller said in What Are You Doing Right Now:
Have had an outage with AT&T enterprise fiber for two months now, and AT&T refuses to even pretend to work on the ticket. We've been escalated to the office of the president, twice, and it took threats to even get them to keep a ticket open. No one will look at the issue on the technical side at this point. From what I can tell, they are openly mocking us on the emails. I've had to withdraw permission to contact me at this point, it's that bad.
That sounds awful. Can you withdraw your agreement with them, or threaten to take them to some council for arbitration etc?
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@siringo said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Have had an outage with AT&T enterprise fiber for two months now, and AT&T refuses to even pretend to work on the ticket. We've been escalated to the office of the president, twice, and it took threats to even get them to keep a ticket open. No one will look at the issue on the technical side at this point. From what I can tell, they are openly mocking us on the emails. I've had to withdraw permission to contact me at this point, it's that bad.
That sounds awful. Can you withdraw your agreement with them, or threaten to take them to some council for arbitration etc?
We are already demanding all funds returned, and that they didn't even question. So far, even the Office of the President doesn't appear to have the power to get a tech to work on the issue!
We've had three outage with them that all overlapped, not a single one did they have the wherewithal to be able to even track, let alone work on, issues.
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On the phone with AT&T now. They just called.
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Waiting for the service manager to find a tech.
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On hold now...
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AT&T finally signed into the Cisco router that they "make" us have. Now they are trying to ping things, but it isn't working. lol
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At least AT&T sees the same speed issues that we do, finally.
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Just hung up with AT&T. They ran test after test and found the same things that we've been telling them for weeks. No resolution, of course, just lots of confirmation of the problem. That was 45 minutes on the phone. Now they want tests done during the day. Um... why didn't they ask for that during the day yesterday when we were sitting around waiting for them all day?
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I am so going to bed now.
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testing out MizuDroid
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@scottalanmiller said in What Are You Doing Right Now:
testing out MizuDroid
And the verdict is that it looks great, has great features, but doesn't actually work.
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@scottalanmiller I am waking up, we have had essentially the same issue with a customer using Cogent VPLS... it has been 2 months of shenanigans
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@scottalanmiller said in What Are You Doing Right Now:
@dbeato said in What Are You Doing Right Now:
@travisdh1 said in What Are You Doing Right Now:
@dbeato said in What Are You Doing Right Now:
Still waiting for the tow truck...
Booo, hope whatever caused that is an easy and quick fix.
Right tire is facing opposite direction. So you cannot move it. I just had them towed to my town mechanic.
That's not good. Something is definitely wrong
Lol, yeah it was definitely an interesting night.
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@dbeato said in What Are You Doing Right Now:
@scottalanmiller I am waking up, we have had essentially the same issue with a customer using Cogent VPLS... it has been 2 months of shenanigans
Still awake dealing with AT&T. They kept doing the "yes, of course" thing on the phone just to get me off of the phone. Then once off tried to make excuses to not start the work that they had claimed that they were "starting right away."
I didn't buy their "say anything to get me to go away" tactic and got them to put in writing that they were going to actually run a test finally.
Still zero action, but for the first time in writing they say that they will look into something.
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Wow just had some EPIC thunder here in Carrollton! Whoa
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@scottalanmiller said in What Are You Doing Right Now:
Wow just had some EPIC thunder here in Carrollton! Whoa
Must be Thor telling you to go see Avengers Endgame.
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I got ~2.5 hours of sleep, then AT&T called again. Then I went back to bed, got maybe five minutes, and they called again. Now I am on hold.
