Help with Helpy
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Never heard of helpy before, looks interesting!
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I have been looking for something like this for a long time. Sweet.
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I am on my 4th attempt of the install. The ruby stuff is definitely screwing me up.
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@IRJ I wouldn't have the foggiest either man. That's what learning is though!
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@wirestyle22 said in Help with Helpy:
@IRJ I wouldn't have the foggiest either man. That's what learning is though!
I am getting a little further each time now. Maybe this next install attempt will work
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The installation guide definitely isn't the best.
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@IRJ said in Help with Helpy:
@wirestyle22 said in Help with Helpy:
@IRJ I wouldn't have the foggiest either man. That's what learning is though!
I am getting a little further each time now. Maybe this next install attempt will work
One thing I noticed with Linux is most guides have you run commands but don't explain what the commands are actually doing very well. I end up looking up every command that is run in a guide and create a definitions list for myself so I can learn the concepts of what I'm actually doing and why. I try to compare guides too and ask questions so I can determine what best practice really means with this stuff.
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@wirestyle22 said in Help with Helpy:
@IRJ said in Help with Helpy:
@wirestyle22 said in Help with Helpy:
@IRJ I wouldn't have the foggiest either man. That's what learning is though!
I am getting a little further each time now. Maybe this next install attempt will work
One thing I noticed with Linux is most guides have you run commands but don't explain what the commands are actually doing very well. I end up looking up every command that is run in a guide and create a definitions list for myself so I can learn the concepts of what I'm actually doing and why. I try to compare guides too and ask questions so I can determine what best practice really means with this stuff.
I am trying to learn ruby.
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Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...
btw, it's developed by a guy named "Scott Miller" ...
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@Veet said in Help with Helpy:
Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...
btw, it's developed by a guy named "Scott Miller" ...
How is the reporting side? there is nothing listed except "google analytics" blasted on every page.
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@Veet said in Help with Helpy:
Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...
btw, it's developed by a guy named "Scott Miller" ...
Their on to me.
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The tutorial is definitely outdated and needs to be updated.
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Do you just want to play with it or run it in a live environment?
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@tiagom said in Help with Helpy:
Do you just want to play with it or run it in a live environment?
I want to use it for personal use and have an area to submit tickets on my website.
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Ill take a look at it when i get home, see if i can help you out.
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I've used osTicket before and it works fine, but the interface on Helpy looks nice. I wont be handling hundreds of tickets a week. Maybe 10-15 a month so I am more worried about looks then something that is powerful. So helpy seems like a good solution.
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@tiagom said in Help with Helpy:
Ill take a look at it when i get home, see if i can help you out.
The closest I got was CentOS 6. I went through the whole tutorial. I just had to change the version on passenger in one of the config files they made. I felt prettty confident I did everything right, but nada.
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@JaredBusch said in Help with Helpy:
@Veet said in Help with Helpy:
Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...
btw, it's developed by a guy named "Scott Miller" ...
How is the reporting side? there is nothing listed except "google analytics" blasted on every page.
As I said ... "The UI is nice" ... and that's that.
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@IRJ said in Help with Helpy:
I've used osTicket before and it works fine, but the interface on Helpy looks nice. I wont be handling hundreds of tickets a week. Maybe 10-15 a month so I am more worried about looks then something that is powerful. So helpy seems like a good solution
You can easily skin the user-facing portion of osTicket .. If you don't mind putting in the effort, you could even make it look somewhat like Helpy ...
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Tried twice both didn't work, very strange. will try again later.
