@IRJ said in The Receptionist conumdrum:

It's not always true that first level support is useless. Tenable has great support. The guy you chat with is the guy that will work your case. They do everything from chatting, spinning up VMs to test and try to get the same results, analyze diagnostic files, etc.

Elastic is the same way. They have a dedicated developer pair that supports you and since we were DoD we could even get cleared people as support so they could on site visit.