@johnhooks Zurmo is on our list to look at. What did you like about it? Anything specific?
I liked the interface a lot. It was pretty easy to use. I didn't use nearly all of the features. Mostly just to track possible website jobs and some other small stuff. It was one of the only free ones that had a nice mobile interface at the time.
True, and even old WP installs used it without the actually making sure the DB was configured that way. So odd.
That kind of ineptitude seems par for the course for WordPress. UTF-8 issues can't be blamed just on them though, consider the absolutely bizarre issue of utf8 vs utf8mb4 for MySQL, why the hell wasn't it implemented completely the first time?