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    Two Sides of User Education

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    infoworld user education
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    • mlnewsM
      mlnews
      last edited by

      InfoWorld looks at the Two Sides of User Education. Is educating users really worth the investment?

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      • dafyreD
        dafyre
        last edited by

        I think it is very much worth it. At my last job, we taught users how to actually use technology to improve their job, instead of just do their job and go home. We taught them how to now click on every link and attachment in emails (and Lord, knows, some of them still did it).

        But even now that I've been gone a year, I still hear reports from my guys on the inside that this phishing attack has been shot down, or that virus never made it in... All because we spent time training users en masse, as well as one-on-one.

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        • Deleted74295D
          Deleted74295 Banned
          last edited by

          The last 2 lines of the article say it all for me

          "User education will not prevent every attack. But it will prevent some while we’re waiting for those perfect defenses to arrive."

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          • DashrenderD
            Dashrender
            last edited by

            I love the idea of user education, but the expense is enormous! Currently my employer does not believe the ROI to be worthwhile.

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @Dashrender
              last edited by

              @Dashrender said:

              I love the idea of user education, but the expense is enormous! Currently my employer does not believe the ROI to be worthwhile.

              I wonder if it needs to be enormous. What causes it to cost so much? I suppose, since we are trying to teach common sense, there is no cost that would really do it.

              Deleted74295D 1 Reply Last reply Reply Quote 1
              • Deleted74295D
                Deleted74295 Banned @scottalanmiller
                last edited by

                @scottalanmiller said:

                I wonder if it needs to be enormous. What causes it to cost so much? I suppose, since we are trying to teach common sense, there is no cost that would really do it.

                How much does 8 hours of training cost? What's the hourly rate for a good trainer?

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @Deleted74295
                  last edited by

                  @Breffni-Potter said:

                  How much does 8 hours of training cost? What's the hourly rate for a good trainer?

                  Do you need a good trainer and eight hours?

                  KnowBe4 does video training for much less than the cost of a trainer.

                  Firms that I know that are super sensitive to security don't use classes and trainers but do continuous, low cost, short time span training of maybe ten to fifteen minutes here and there. Eight hours, all at once, is not a good way to train anyone on anything. You don't retain it and your mentally disconnect the training from real life.

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                  • Deleted74295D
                    Deleted74295 Banned
                    last edited by

                    Not 8 hours all at once.

                    8 hours over 4 weeks. And the knowbe4 content is still pricey for what are just recorded videos.

                    DashrenderD scottalanmillerS 2 Replies Last reply Reply Quote 0
                    • DashrenderD
                      Dashrender
                      last edited by

                      I agree, 8 hours at a wack is not a good way to train, especially for something they probably don't care about anyhow.

                      My users for example could care less about security - lock my computer when I step away, are you freaking kidding me? I walk away 100+ times a day! If it takes me 3 seconds every time I walk away, that adds like wait while they figure it out like 300 seconds, wait for them to convert to mins like 5 extra mins to my day. Who has time for that?!

                      These are the kinds of things that are difficult to overcome.

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                      • DashrenderD
                        Dashrender @Deleted74295
                        last edited by Dashrender

                        @Breffni-Potter said:

                        Not 8 hours all at once.

                        8 hours over 4 weeks. And the knowbe4 content is still pricey for what are just recorded videos.

                        Agreed - the value is there but when you've been spending nothing and now need to look at spending a few hundred a year more per employee plus the time they spend watching those videos (god forbid they do it at home on their own time).

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                        • scottalanmillerS
                          scottalanmiller @Deleted74295
                          last edited by

                          @Breffni-Potter said:

                          Not 8 hours all at once.

                          8 hours over 4 weeks. And the knowbe4 content is still pricey for what are just recorded videos.

                          True, but cheap compared to a professor / trainer and very well made.

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                          • MattSpellerM
                            MattSpeller
                            last edited by

                            For UE you need to find the IT staff member who was in drama class or local theatre or law school - anything where engaging public speaking is practised. Especially in larger companies you can find a really deep pool of talent at this sort of thing.

                            Then, ROI is much larger - get that employee to do lunch & learns, after hours classes, whatever. Get mgmt to buy in and offer food / incentives.

                            1/100th the cost of hiring an external company, the material is INCREDIBLY well tailored to your environment and the "teacher" is always around.

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