Dell tries to strong arm renewals
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I decided not to renew my Sonicwall support and add-on features pack.
I just received a call where the lady was basically telling me that the "world of IT" considers deep packet inspection critical to network security and that is one of the features I'm giving up by not paying for their continued subscription service.
Talk about scare tactics.
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Dell is always bad about that.
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Glad to see sales is still sales - sigh.
Very happy to be out of that business all together, regardless of what I'd be selling.
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I think they are assuming if you bought a Sonicwall you'll spring for anything. I think Dell Kace is treated very similar.
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I asked her if she was really technical in nature, not just a sales person.. she said... Of course I am.. and quickly moved on to "I'll just make a note that you are continuing to use the product, but that you don't want the services renewed." Then quickly hung up on me.
Oh and of course she tried to tell me that without the paid services that the router reverts to 1995 technology - Which may sorta be true, but so what as long as the security portion is still there blocking incoming requests that aren't solicited, etc.
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@Dashrender said:
Oh and of course she tried to tell me that without the paid services that the router reverts to 1995 technology - Which may sorta be true, but so what as long as the security portion is still there blocking incoming requests that aren't solicited, etc.
I suppose she'd say Pfsense and Vyatta are 1995 technology.
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@thecreativeone91 said:
@Dashrender said:
Oh and of course she tried to tell me that without the paid services that the router reverts to 1995 technology - Which may sorta be true, but so what as long as the security portion is still there blocking incoming requests that aren't solicited, etc.
I suppose she'd say Pfsense and Vyatta are 1995 technology.
Even better, she's say that ERL is 1995 tech.
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Sonic Wall runs RedHat Linux I love to find out what version then call there system 1994 tech.
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@thecreativeone91 said:
Sonic Wall runs RedHat Linux I love to find out what version then call there system 1994 tech.
What's funny is it's really an insult to their own stuff more than anything.
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Easy solution, dump SonicWall completely. No more calls
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Now she's spamming me.
As you have clearly decided to not renew this Security services for the NSA 2400. I did want to leave you with important information to show its value. Should you change your mind later feel free to call renewals to get the reinstatement fee paid first and then re-add services.
Be aware this model NSA 2400 has entered ARM Status.
Active Retirement Mode (ARM) is a statement by SonicWALL that it is no longer actively manufacturing or selling the product.
Products in ARM are removed from all price lists and marketing collateral.
Support contracts for products in this phase will remain on price lists and will continue to be available.
During this time SonicWALL will release a limited number of firmware updates, new features and bug fixes.
The duration of this phase is typically two years beginning one day after the last day to order.
Gartner defines an NGFW as "a wire-speed integrated network platform that performs deep inspection of traffic and blocking of attacks." At minimum, Gartner states an NGFW should provide:
• Non-disruptive in-line bump-in-the-wire configuration
• Standard first-generation firewall capabilities, e.g., network-address translation (NAT), stateful protocol inspection (SPI) and virtual private networking (VPN), etc.
• Integrated signature based IPS engine
• Application awareness, full stack visibility and granular control
• Capability to incorporate information from outside the firewall, e.g., directory-based policy, blacklists, white lists, etc.
• Upgrade path to include future information feeds and security threats
• SSL decryption to enable identifying undesirable encrypted applications
(Gartner is independent Firewall Testing/Research Company)--Defining the Next-Generation Firewall - Gartner RAS Core Research Note G00171540, John Pescatore, Greg Young, 12 October 2009, R3210 04102010 __________________________________________________________________________________
All Components in Comprehensive Gateway Security Suite Bundle
SonicWALL Gateway Antivirus \ Intrusion Prevention:
Uses Deep Packet Inspection to deliver intelligent, real-time network security protection against viruses, worms, Trojans and application exploits all assembly free rather than stopping incoming packets improving speed while staying protected.
SonicWALL Content Filter:
Helps organizations increase productivity and reduce legal and privacy risks by automatically enforcing acceptable use policies while minimizing administration overhead.
SonicWALL Support:
Offers you the very latest in software features that will help protect you from future vulnerabilities. SonicWALL Support also gives you the security of knowing that your investment is protected in the event of a hardware failure.
This is a critical situation for small businesses and home offices as the newest threats look for any vulnerable network no matter the size of the organization.
Your NSA 2400 is eligible for Secure Upgrade offers. Should this interest you please contact me for details.
Thank you for your time in reading this look forward to assisting you in the future.
Warm Regards,
Kim Brightman
Account Manager
Dell | SonicWALL
T: 385.282.6264 F: +1 801.727.0402
[email protected]
www.sonicwall.com/stayprotected -
@scottalanmiller said:
Easy solution, dump SonicWall completely. No more calls
Considering I'm looking to move to a dual ISP setup, I'm probably going to buy a Peplink as suggested by @PSX_Defector
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May want to remove identifying information at the bottom of your post. Just as a courtesy.
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@coliver said:
May want to remove identifying information at the bottom of you post. Just as a courtesy.
Actually I left it there on purpose. I hate being hassled by sales people, especially those trying to use scare tactics.
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@coliver said:
May want to remove identifying information at the bottom of your post. Just as a courtesy.
It's an Account Manager. Their information is designed to be public. It's advertising. It's up to them to do a good job and make having people know who they are a positive thing.
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And now they are quoting Gartner. I assume anyone that quotes Gartner has given up on having a viable product. Gartner is a scam.
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@scottalanmiller said:
@coliver said:
May want to remove identifying information at the bottom of your post. Just as a courtesy.
It's an Account Manager. Their information is designed to be public. It's advertising. It's up to them to do a good job and make having people know who they are a positive thing.
Fair enough.
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@scottalanmiller said:
@coliver said:
May want to remove identifying information at the bottom of your post. Just as a courtesy.
It's an Account Manager. Their information is designed to be public. It's advertising. It's up to them to do a good job and make having people know who they are a positive thing.
Sweet.. we were thinking the same thing.
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I have a dream.....
A world without sales people.
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Trust me, every business owners dreams of a world where customers seek them out and buy their products without needing to have paid salespeople to drive them there.
