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    Reluctant to recommend servers that aren't new?

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    • JaredBuschJ
      JaredBusch @Bill Kindle
      last edited by

      @Bill-Kindle said:

      I'm personally OK with refurb gear, as long as I can get excellent warranty support and re certified hardware.

      Along with this, the key for me is getting a tech dispatch by the vendor. For our clients, there is no one besides us to handle things. We cannot be in all places so we sell them on the fact that the extra warranty for the Dell/HP to show up saves them our billable hours in the long run when there is a failure.

      Now that everything is virtualized, I really have zero against refurb gear since the hardware abstraction fixes the "not exact same hardware" issues.

      1 Reply Last reply Reply Quote 1
      • scottalanmillerS
        scottalanmiller
        last edited by

        Definitely, virtualization makes refurb gear that much better in this generation.

        1 Reply Last reply Reply Quote 1
        • ryan from xbyteR
          ryan from xbyte @A Former User
          last edited by

          @Hubtech everything we sell has at least 1 year warranty. Our day center pulls have 1 year. Our bulk buys from Dell's cancelled orders have 3 year with some stuff covered by Dell (original config) and the rest covered by us. Anything we have labeled "refurb" has actually never been used. We have to call it refurb because it is not being sold directly by Dell and our contract with them controls the descriptions we use.

          1 Reply Last reply Reply Quote 0
          • ryan from xbyteR
            ryan from xbyte @A Former User
            last edited by

            @Hubtech we actually don't sell any refurb desktops. If you sell the desktops, we should get talk about partnering in some deals.

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @ryan from xbyte
              last edited by

              @ryan-from-xbyte said:

              @Hubtech we actually don't sell any refurb desktops. If you sell the desktops, we should get talk about partnering in some deals.

              We work with Arslan Trading in Dallas for refurb desktops.

              1 Reply Last reply Reply Quote 0
              • ryan from xbyteR
                ryan from xbyte @Nara
                last edited by

                @Nara some of our customers use some of their savings to buy extra parts to have in the shelf. They can then swap out in case of a failure. That gives them even less downtime than having a 4 hour warranty.

                NaraN 1 Reply Last reply Reply Quote 0
                • ?
                  A Former User
                  last edited by

                  i usually buy them from tiger direct. or evertek. AST, Joy Systems. stuff like that.

                  1 Reply Last reply Reply Quote 0
                  • NaraN
                    Nara @scottalanmiller
                    last edited by

                    @scottalanmiller said:

                    You have to compare the cost savings of the refurb gear to the cost of downtime. Downtime is always assumed to be expensive but in an average SMB is actually very cheap.

                    For a SMB, perhaps. I work more with SME and Enterprise. For example, a 67-person service company pulling in $23M per year would be out about $88k for a day of downtime (assuming a 5-day workweek). They wouldn't be able to service clients, post new data, or take payments.

                    ryan from xbyteR 1 Reply Last reply Reply Quote 0
                    • NaraN
                      Nara @ryan from xbyte
                      last edited by

                      @ryan-from-xbyte said:

                      @Nara some of our customers use some of their savings to buy extra parts to have in the shelf. They can then swap out in case of a failure. That gives them even less downtime than having a 4 hour warranty.

                      That could be handy.

                      1 Reply Last reply Reply Quote 0
                      • ryan from xbyteR
                        ryan from xbyte @Nara
                        last edited by

                        @Nara How do you handle that now? Even a 4-hour response warranty would result in a half day downtime.

                        NaraN 1 Reply Last reply Reply Quote 0
                        • ryan from xbyteR
                          ryan from xbyte
                          last edited by

                          Our biggest hurdle is customers who have their servers hosted at a datacenter. The extra step of having to go to another facility makes a non-onsite warranty difficult to use.

                          NaraN 1 Reply Last reply Reply Quote 0
                          • ?
                            A Former User
                            last edited by

                            ryan, are you getting "chats"?

                            ryan from xbyteR 1 Reply Last reply Reply Quote 0
                            • ryan from xbyteR
                              ryan from xbyte @A Former User
                              last edited by

                              @Hubtech I am now. I didn't know that was a chat request. I thought it was just telling me that you were online. I just received your request and will work something up. I am going over to my mother's for her birthday, so I won't be able to get you anything until tomorrow AM.

                              1 Reply Last reply Reply Quote 0
                              • NaraN
                                Nara @ryan from xbyte
                                last edited by

                                @ryan-from-xbyte said:

                                @Nara How do you handle that now? Even a 4-hour response warranty would result in a half day downtime.

                                When possible, I get an extra server for N+1 onsite, or set up a server with a replicated copy offsite.

                                1 Reply Last reply Reply Quote 0
                                • NaraN
                                  Nara @ryan from xbyte
                                  last edited by

                                  @ryan-from-xbyte said:

                                  Our biggest hurdle is customers who have their servers hosted at a datacenter. The extra step of having to go to another facility makes a non-onsite warranty difficult to use.

                                  But since the equipment's in a datacenter, the power's generally cleaner, and the environment's favorable on the servers. Wouldn't that generally result in lower failure rates? Most datacenters I've been to have workbenches to do hardware work and space for customers or remote hands to get work done while they wait for a tech.

                                  ryan from xbyteR 1 Reply Last reply Reply Quote 0
                                  • DashrenderD
                                    Dashrender
                                    last edited by

                                    @scottalanmiller how old of refurb PCs are you buying? or are they all factory defects that have been repaired, so not technically new, but no real age either?

                                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller @Dashrender
                                      last edited by

                                      @Dashrender said:

                                      @scottalanmiller how old of refurb PCs are you buying? or are they all factory defects that have been repaired, so not technically new, but no real age either?

                                      We normally buy "off lease" so about three years old.

                                      DashrenderD 1 Reply Last reply Reply Quote 0
                                      • DashrenderD
                                        Dashrender @scottalanmiller
                                        last edited by

                                        @scottalanmiller said:

                                        @Dashrender said:

                                        @scottalanmiller how old of refurb PCs are you buying? or are they all factory defects that have been repaired, so not technically new, but no real age either?

                                        We normally buy "off lease" so about three years old.

                                        How much longer do you run them? We did this about 4 years ago, much to my surprise most of them are still in service. They all came with XP. All of them are slated to be replaced ASAP.

                                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @Dashrender
                                          last edited by

                                          @Dashrender said:

                                          @scottalanmiller said:

                                          @Dashrender said:

                                          @scottalanmiller how old of refurb PCs are you buying? or are they all factory defects that have been repaired, so not technically new, but no real age either?

                                          We normally buy "off lease" so about three years old.

                                          How much longer do you run them? We did this about 4 years ago, much to my surprise most of them are still in service. They all came with XP. All of them are slated to be replaced ASAP.

                                          Six or more years. Desktops don't age like they used to.

                                          DashrenderD 1 Reply Last reply Reply Quote 0
                                          • DashrenderD
                                            Dashrender @scottalanmiller
                                            last edited by

                                            @scottalanmiller said:

                                            Six or more years. Desktops don't age like they used to.

                                            You run them for 6 additional years? When did you start that? Other than failure, what do you use as a measure to replace them?

                                            Though I can't say much - we had desktops purchased in 1999 (Windows 98) that were upgraded to XP and the last ones were replaced in 2010.

                                            scottalanmillerS 1 Reply Last reply Reply Quote 0
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