ATA on Skyetel???
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New ATA issue today.
I have a 191-MPP from Cisco. I need it for an audio recording that dials out when a door is opened after hours.I have the ATA registered to Skyetel as an ATA with SIP Credentials.
I have two issues, when the ATA dials out, it is presented with FAX tones. I think Skyetel is doing this.
When I call the ATA, the connected device answers, but when I speak to it, no audio is heard at the connected device.
I may have two issues.
So if we start with the most important one, why does the ATA get fax tomes when it dials a cell ph0ne number?
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@JasGot said in ATA on Skyetel???:
So if we start with the most important one, why does the ATA get fax tomes when it dials a cell ph0ne number?
Are you sure you set this all up right?
You created SIP registration credentials correctly?
Device is registered?
Inbound TN is routed correctly to the SIP Credential Endpoint? -
@JaredBusch said in ATA on Skyetel???:
@JasGot said in ATA on Skyetel???:
So if we start with the most important one, why does the ATA get fax tomes when it dials a cell ph0ne number?
Are you sure you set this all up right?
You created SIP registration credentials correctly?
Device is registered?
Inbound TN is routed correctly to the SIP Credential Endpoint?I'm pretty certain. It was registered. When I called the number the device attached to the ATA rang. When I answered it, it stopped ringing but I could not hear any conversation.
When I dial out from the ATA, I hear fax tones.
I think I need to ask Skyetel to disable T.38 for this number, but I fear they will just say, "We don't support that". -
It started working after a factory reset on the ATA.
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@JasGot said in ATA on Skyetel???:
When I dial out from the ATA, I hear fax tones.
That would be really weird. I guess I misread what you wrote above.
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@JasGot said in ATA on Skyetel???:
I think I need to ask Skyetel to disable T.38 for this number
That is a protocol and has nothing to do with what happens on a call.
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@JasGot said in ATA on Skyetel???:
I have two issues, when the ATA dials out, it is presented with FAX tones. I think Skyetel is doing this.
Try dialing out with a regular SIP phone to test. But Skyetel should never present fax tones outbound.
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@scottalanmiller said in ATA on Skyetel???:
@JasGot said in ATA on Skyetel???:
I have two issues, when the ATA dials out, it is presented with FAX tones. I think Skyetel is doing this.
Try dialing out with a regular SIP phone to test. But Skyetel should never present fax tones outbound.
Well, at least not normally.
with their fax service they will. -
@Dashrender said in ATA on Skyetel???:
@scottalanmiller said in ATA on Skyetel???:
@JasGot said in ATA on Skyetel???:
I have two issues, when the ATA dials out, it is presented with FAX tones. I think Skyetel is doing this.
Try dialing out with a regular SIP phone to test. But Skyetel should never present fax tones outbound.
Well, at least not normally.
with their fax service they will.Outbound?
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@scottalanmiller said in ATA on Skyetel???:
@Dashrender said in ATA on Skyetel???:
@scottalanmiller said in ATA on Skyetel???:
@JasGot said in ATA on Skyetel???:
I have two issues, when the ATA dials out, it is presented with FAX tones. I think Skyetel is doing this.
Try dialing out with a regular SIP phone to test. But Skyetel should never present fax tones outbound.
Well, at least not normally.
with their fax service they will.Outbound?
if you buy that service from them - yes. They put a piece of equipment on your network that actually accepts the fax locally, removing the internet from the equation. It then sends a data burst to Skyetel, and then Skyetel puts the call from it's own servers onto the PSTN.
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@Dashrender said in ATA on Skyetel???:
@scottalanmiller said in ATA on Skyetel???:
@Dashrender said in ATA on Skyetel???:
@scottalanmiller said in ATA on Skyetel???:
@JasGot said in ATA on Skyetel???:
I have two issues, when the ATA dials out, it is presented with FAX tones. I think Skyetel is doing this.
Try dialing out with a regular SIP phone to test. But Skyetel should never present fax tones outbound.
Well, at least not normally.
with their fax service they will.Outbound?
if you buy that service from them - yes. They put a piece of equipment on your network that actually accepts the fax locally, removing the internet from the equation. It then sends a data burst to Skyetel, and then Skyetel puts the call from it's own servers onto the PSTN.
What does that have to do with SIP connections, though?
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@scottalanmiller said in ATA on Skyetel???:
@Dashrender said in ATA on Skyetel???:
@scottalanmiller said in ATA on Skyetel???:
@Dashrender said in ATA on Skyetel???:
@scottalanmiller said in ATA on Skyetel???:
@JasGot said in ATA on Skyetel???:
I have two issues, when the ATA dials out, it is presented with FAX tones. I think Skyetel is doing this.
Try dialing out with a regular SIP phone to test. But Skyetel should never present fax tones outbound.
Well, at least not normally.
with their fax service they will.Outbound?
if you buy that service from them - yes. They put a piece of equipment on your network that actually accepts the fax locally, removing the internet from the equation. It then sends a data burst to Skyetel, and then Skyetel puts the call from it's own servers onto the PSTN.
What does that have to do with SIP connections, though?
It doesn't - I was only pointing out - if you get fax service from Skyetel - you can get the fax tones provided by skyetel for outbound faxes... you stated something to the effect that skyetel would never do that - and in fact there are cases where they do.
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@Dashrender said in ATA on Skyetel???:
@scottalanmiller said in ATA on Skyetel???:
@Dashrender said in ATA on Skyetel???:
@scottalanmiller said in ATA on Skyetel???:
@Dashrender said in ATA on Skyetel???:
@scottalanmiller said in ATA on Skyetel???:
@JasGot said in ATA on Skyetel???:
I have two issues, when the ATA dials out, it is presented with FAX tones. I think Skyetel is doing this.
Try dialing out with a regular SIP phone to test. But Skyetel should never present fax tones outbound.
Well, at least not normally.
with their fax service they will.Outbound?
if you buy that service from them - yes. They put a piece of equipment on your network that actually accepts the fax locally, removing the internet from the equation. It then sends a data burst to Skyetel, and then Skyetel puts the call from it's own servers onto the PSTN.
What does that have to do with SIP connections, though?
It doesn't - I was only pointing out - if you get fax service from Skyetel - you can get the fax tones provided by skyetel for outbound faxes... you stated something to the effect that skyetel would never do that - and in fact there are cases where they do.
I did. And they don't. Your example makes no sense because I stated that they'd not provide a fax signal outbound on a call. You then stated something unrelated that doesn't have a fax signal. Their service bypasses the call so the situation we are discussing never happens. So in your example case, they still don't do that.
