VoIP Contracts - Do you have one?
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I am looking for a sample contract for VoIP services.
I have a customer that wants to commit to a number of years rather than month to month.
They also want the cost of the equipment rolled into the monthly fee.Just looking for some samples and ideas.
I have read all the big players contracts, and haven't found anything that is short and to the point yet.
Thanks!
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@jasgot said in VoIP Contracts - Do you have one?:
I am looking for a sample contract for VoIP services.
I have a customer that wants to commit to a number of years rather than month to month.
They also want the cost of the equipment rolled into the monthly fee.Just looking for some samples and ideas.
I have read all the big players contracts, and haven't found anything that is short and to the point yet.
Thanks!
Wow - that seems like a potentially risky place to be. You could be out thousands of dollars in hardware fees if they try to walk away after a few months. I don't see how you don't have an attorney involved in the contract creation.
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@dashrender said in VoIP Contracts - Do you have one?:
Wow - that seems like a potentially risky place to be. You could be out thousands of dollars in hardware fees if they try to walk away after a few months. I don't see how you don't have an attorney involved in the contract creation.
I will. But the attorney will handle the language to protect us. I need to provide the language that say what we will provide, under what terms, and what the termination fees will be.
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@dashrender said in VoIP Contracts - Do you have one?:
@jasgot said in VoIP Contracts - Do you have one?:
I am looking for a sample contract for VoIP services.
I have a customer that wants to commit to a number of years rather than month to month.
They also want the cost of the equipment rolled into the monthly fee.Just looking for some samples and ideas.
I have read all the big players contracts, and haven't found anything that is short and to the point yet.
Thanks!
Wow - that seems like a potentially risky place to be. You could be out thousands of dollars in hardware fees if they try to walk away after a few months. I don't see how you don't have an attorney involved in the contract creation.
It's a super standard thing to do. Also very standard to refuse to do it, of course. But at least half of the phone vendors out there roll the phones into the monthly deal (generally with big mark ups.) I know Weave, for example, charges the value of the phones every 1-2 years and people keep them like 6-10. So they can have the majority of their phones stolen and still be making money. And the contracts say that the company owes money. So trying to steal thousands of dollars outright rarely goes well.
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@jasgot Let me know what you come up with ... I was just reviewing something similar. I was thinking if the wholesale cost of the phone is like $120 and retail is like $180 ... then to charge $10 / month for phones gives you a cost payback in 1 year, and normal profit at 18 months. I'd think if the contract period is 3 years, then you're for sure in the money and you really hope they keep them for 6 years. We do all inclusive pricing on phone setups meaning we roll in setup, management of the call flow, etc. all in there. So charge whatever you do per extension in that contract with the option of the phones as well. Depends on your business model whether they are a profit center or not. If not, then charge enough to make it worth your while, otherwise, let them get them and worry about warranty on them.
