Yealink phones
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@scottalanmiller If you ever have a client that has both the office line, and a direct extension, you can find a need for 2 lines. Sometimes they want to call out as the office, but other times they want to dial out as their direct line DID.
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@krzykat said in Yealink phones:
@scottalanmiller If you ever have a client that has both the office line, and a direct extension, you can find a need for 2 lines. Sometimes they want to call out as the office, but other times they want to dial out as their direct line DID.
Don't you normally just do that with a single line but use a code (or a button with a code?) If you use two lines, it messes with the ability to see if you are on the phone or not, because your main line remains free, even when you are on the phone. It's pretty crappy from a switchboard perspective, let me tell you
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@scottalanmiller Not at all. You set the BLF so that it doesn't matter which extension they are on, people still see you as on the phone. When the press the BLF to call you - it calls in on your primary. There's lots you can do with it and its all about making it easier for the user. They don't want to bother with pressing an extra button / code to dial out on their direct line.
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@krzykat said in Yealink phones:
@scottalanmiller Not at all. You set the BLF so that it doesn't matter which extension they are on, people still see you as on the phone. When the press the BLF to call you - it calls in on your primary. There's lots you can do with it and its all about making it easier for the user. They don't want to bother with pressing an extra button / code to dial out on their direct line.
But they have to do that with the two line option, anyway. It's always got to be an extra button. Just one way uses a line, and one doesn't. Both cases, it's one button press for the lesser used line option.
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@krzykat said in Yealink phones:
You set the BLF so that it doesn't matter which extension they are on, people still see you as on the phone.
Most switchboards don't work with a BLF. Physical phones, yes.
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@krzykat said in Yealink phones:
@scottalanmiller Not at all. You set the BLF so that it doesn't matter which extension they are on, people still see you as on the phone. When the press the BLF to call you - it calls in on your primary. There's lots you can do with it and its all about making it easier for the user. They don't want to bother with pressing an extra button / code to dial out on their direct line.
I don't see how useful this really is? Sure in a tiny company you might have everyone else's extension as a button/BLF on your phone, but normally you won't.
So we're right back to Scott's original issue with two lines - if the person is on the secondary one - and something causes the main line to ring - it's just going to ring, it's not going to be busy. -
@Dashrender said in Yealink phones:
So we're right back to Scott's original issue with two lines - if the person is on the secondary one - and something causes the main line to ring - it's just going to ring, it's not going to be busy.
Which isn't always bad, but it's not the most common desired behaviour.
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@Dashrender said in Yealink phones:
I don't see how useful this really is? Sure in a tiny company you might have everyone else's extension as a button/BLF on your phone, but normally you won't.
In theory, even a fair sized company has reception and physical phones with 120+ BLF keys. So that it comes up, very common. You only need 120 people that you could reasonably have to talk to (executives, sales, account managers), so that could easily be a company of over a thousand total and still have BLF for all reasonable use cases.
But even way smaller than that, we've got the call center using online switchboards and the BLF solution wouldn't work.
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@scottalanmiller said in Yealink phones:
@Dashrender said in Yealink phones:
I don't see how useful this really is? Sure in a tiny company you might have everyone else's extension as a button/BLF on your phone, but normally you won't.
In theory, even a fair sized company has reception and physical phones with 120+ BLF keys. So that it comes up, very common. You only need 120 people that you could reasonably have to talk to (executives, sales, account managers), so that could easily be a company of over a thousand total and still have BLF for all reasonable use cases.
But even way smaller than that, we've got the call center using online switchboards and the BLF solution wouldn't work.
Sure, but you don't typically deploy sidecars to the whole company.
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@Dashrender said in Yealink phones:
@scottalanmiller said in Yealink phones:
@Dashrender said in Yealink phones:
I don't see how useful this really is? Sure in a tiny company you might have everyone else's extension as a button/BLF on your phone, but normally you won't.
In theory, even a fair sized company has reception and physical phones with 120+ BLF keys. So that it comes up, very common. You only need 120 people that you could reasonably have to talk to (executives, sales, account managers), so that could easily be a company of over a thousand total and still have BLF for all reasonable use cases.
But even way smaller than that, we've got the call center using online switchboards and the BLF solution wouldn't work.
Sure, but you don't typically deploy sidecars to the whole company.
Of course. But in a typical org, it's only receptionists having the problem to begin with, or maybe a team manager.
For us, it's the customer service team (more or less a reception desk of sorts) seeing if techs are available. Or the sales manager seeing if sales team is available.
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@scottalanmiller said in Yealink phones:
@Dashrender said in Yealink phones:
@scottalanmiller said in Yealink phones:
@Dashrender said in Yealink phones:
I don't see how useful this really is? Sure in a tiny company you might have everyone else's extension as a button/BLF on your phone, but normally you won't.
In theory, even a fair sized company has reception and physical phones with 120+ BLF keys. So that it comes up, very common. You only need 120 people that you could reasonably have to talk to (executives, sales, account managers), so that could easily be a company of over a thousand total and still have BLF for all reasonable use cases.
But even way smaller than that, we've got the call center using online switchboards and the BLF solution wouldn't work.
Sure, but you don't typically deploy sidecars to the whole company.
Of course. But in a typical org, it's only receptionists having the problem to begin with, or maybe a team manager.
For us, it's the customer service team (more or less a reception desk of sorts) seeing if techs are available. Or the sales manager seeing if sales team is available.
I feel we've drifted away from the original problem - that if a person has two or more lines on their phone, that if the person is on a secondary line, anyone calling them won't know it, and it will ring and interrupt them. The whole mentioning of BLFs and switchboards don't really help that situation, since most end users won't have either option for seeing the person's status they are calling.
