Fanvil Availability and Suport in the US
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@JaredBusch said in Fanvil Opus Codec Support in X4G and X5S Phones:
Who said they don't?
Technically they do, you can say that their site sucks, but if you query the sole official listing for voipsupply, it says that there is no authorized dealer with that name.
So while yes, it ridiculous for voipsupply to make that up. But everything involving the process requires "ignore the official statements and rules and just trust that everyone in the process doesn't go by the stated rules."
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@JaredBusch said in Fanvil Opus Codec Support in X4G and X5S Phones:
vil employee has said, here in this thread, that they are working to update their website with a list. At which point it is assumed that you, @scottalanmiller, will be able to see it for yourself.
I asked for authorized resellers directly and got none. And the only official channel doesn't list this one. Fanvil could easily have a press release or statement that they are official if it were so.
The site has a list now, just not a published one. But it has a system.
Going by what Fanvil officially says, returns a different result than you are saying. Sure, Fanvil probably is so bad at this that their own rules and lists are wrong. But it's pretty extreme to say all of that is wrong, and one random company's claim that doesn't affect supportability to the customer overrides all of that.
If it came down to a customer trying to get support, they wouldn't have a leg to stand on, no matter how plausible it seems to trust voipsupply.
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@scottalanmiller said in Fanvil Opus Codec Support in X4G and X5S Phones:
@JaredBusch said in Fanvil Opus Codec Support in X4G and X5S Phones:
Who said they don't?
Technically they do, you can say that their site sucks, but if you query the sole official listing for voipsupply, it says that there is no authorized dealer with that name.
If you search for the one that Fanvil specifically mentioned in this thread it is not found either. Under ABP, ABP Tech, ABPTech, ABP International, or ABP International Inc.
Shitty website is shitty.
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@JaredBusch said in Fanvil Opus Codec Support in X4G and X5S Phones:
@scottalanmiller said in Fanvil Opus Codec Support in X4G and X5S Phones:
@JaredBusch said in Fanvil Opus Codec Support in X4G and X5S Phones:
Who said they don't?
Technically they do, you can say that their site sucks, but if you query the sole official listing for voipsupply, it says that there is no authorized dealer with that name.
If you search for the one that Fanvil specifically mentioned in this thread it is not found either. Under ABP, ABP Tech, ABPTech, ABP International, or ABP International Inc.
Shitty website is shitty.
That's not a reseller at all, though. So a different animal that's for partners to look up, not for customers to verify before purchase.
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If the policy wasn't aggressively "no support unless it's authorized", none of it would matter. That they put such a policy in place before having a way to verify is a huge problem that they could fix in a split second.
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While I have my reservations, if we can buy from Amazon (I absolutely don't trust either of the authorized vendors found and neither respects us as a business so aren't getting any business from us period) and get support, I'm recommending that we get one to test it out and see how it performs. Getting support is of little concern at this price, but avoiding scammy claim to be "VARs" is absolutely a requirement.
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@JaredBusch said in Fanvil Opus Codec Support in X4G and X5S Phones:
Public prices.
I go to their site, I request a price, that's the price that they tell me. Can you haggle for something else? Maybe, maybe not. But it's the price that they respond to me when I look it up. So it's their price, and that's what we gauge against. It makes voipsupply a totally shit supplier, and mirrors what we've found from them in the past. We used to use them because they were local to us and they weren't any good so we don't use them. As a customer, their prices weren't any good.
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@JaredBusch said in Fanvil Opus Codec Support in X4G and X5S Phones:
Google returns two results
VoIP Supply and NTS Direct.
December 2018: http://ntsdirect.com/ntsdirect-and-fanvil-announce-distribution-partnership/
June 2019: https://www.voipsupply.com/blog/voip-insider/voip-supply-is-now-an-authorized-distributor-of-fanvil-technologies/Was talking to someone about Fanvil today and Fanvil Germany (Jeff) directed us in a circle back to ABP (who want talk to customers) and NTS (who has dropped their page for the product) again. Seems that they are moving away from trying to sell in the US rather than towards it.
I did, however, manage to get a price from Insight. But how do we know if Fanvil certifies Insight? Insight says no, no support currently if you buy there, but they are working on it for me now that we have contacts.
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@scottalanmiller So what's the current situation with Fanvil? Did anyone ever try them out?
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@jmoore said in Fanvil Opus Codec Support in X4G and X5S Phones:
@scottalanmiller So what's the current situation with Fanvil? Did anyone ever try them out?
We're still struggling to find anyone in the US who is authorized to sell them that Fanvil will accept as an authorized seller. Fanvil has no list and if you don't buy from Fanvil's list, the warranty is void. So the lack of list, and the requirement of the list, means that there is no legit way to buy them according to Fanvil. Fanvil has made a significant effort to keep their phones out of the US market.
That said, I know someone in Germany who likes them and is trying to get us information and is looking at this thread, lol, and is passing info to Fanvil Germany about the issues and why we can't make a purchase here.
I did speak with Insight and they have a good price on the new X6U. But will Fanvil recognize it for warranty? We have no idea. Fanvil won't tell us, it's all kept secret. So you are forced to buy, and find out only when something goes wrong.
But we will be tempted to try them out now that at least Insight is able to carry them. The price is quite good and the product is great from all the rumours that I hear.
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I modified my remote phone book script to work on them for someone on the FreePBX community.
He gave me temp remote access the the phone’s web GUI. Was my first time in one since they are not easy to buy with warranty.
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We can try them in other markets where we get no warranty anyway, however testing a new phone vendor in the third world isn't fun. So even though Yealink doesn't have official warranty support in most of those situations, at least we already know the product from the US and know that we can get firmware and how the phone works. If the Fanvil has any problem we don't know if it'll get firmware updates, how it will behave, etc. It's unlikely to have problems, but it's an additional risk and effort just to try out a new phone that doesn't really make sense.
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Exactly. I can easily buy one to play with and test. I don’t care about warranty in that scenario.
But why would I waste my time doing that for a device that my main market may not be able to easily get support?
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@scottalanmiller said in Fanvil Opus Codec Support in X4G and X5S Phones:
Fanvil has no list and if you don't buy from Fanvil's list
Wait, what? lol
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@jmoore said in Fanvil Opus Codec Support in X4G and X5S Phones:
@scottalanmiller said in Fanvil Opus Codec Support in X4G and X5S Phones:
Fanvil has no list and if you don't buy from Fanvil's list
Wait, what? lol
Right? This is the whole issue. Basically they refuse to let you buy in the US. They act like they want to sell here, but no matter where you try to buy, they point out that there is no support if you buy "unauthorized". When you ask how to buy "authorized" they reply with "you can't, hahaha". And it's an endless circle.
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@scottalanmiller said in Fanvil Opus Codec Support in X4G and X5S Phones:
@jmoore said in Fanvil Opus Codec Support in X4G and X5S Phones:
@scottalanmiller said in Fanvil Opus Codec Support in X4G and X5S Phones:
Fanvil has no list and if you don't buy from Fanvil's list
Wait, what? lol
Right? This is the whole issue. Basically they refuse to let you buy in the US. They act like they want to sell here, but no matter where you try to buy, they point out that there is no support if you buy "unauthorized". When you ask how to buy "authorized" they reply with "you can't, hahaha". And it's an endless circle.
So can other regions get better service or am I missing something?
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Was looking at the specs on their website and they look pretty nice. Price on amazon seems really good. actually so good it makes me wonder why...
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@jmoore said in Fanvil Opus Codec Support in X4G and X5S Phones:
@scottalanmiller said in Fanvil Opus Codec Support in X4G and X5S Phones:
@jmoore said in Fanvil Opus Codec Support in X4G and X5S Phones:
@scottalanmiller said in Fanvil Opus Codec Support in X4G and X5S Phones:
Fanvil has no list and if you don't buy from Fanvil's list
Wait, what? lol
Right? This is the whole issue. Basically they refuse to let you buy in the US. They act like they want to sell here, but no matter where you try to buy, they point out that there is no support if you buy "unauthorized". When you ask how to buy "authorized" they reply with "you can't, hahaha". And it's an endless circle.
So can other regions get better service or am I missing something?
Yes, they appear to have functional distribution networks outside of the US.
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@jmoore said in Fanvil Opus Codec Support in X4G and X5S Phones:
Was looking at the specs on their website and they look pretty nice. Price on amazon seems really good. actually so good it makes me wonder why...
because it's unofficial and specifically banned for support. So if the device is DOA, that's on you. If you need firmware updates, they might not provide them. If anything is wrong, too bad. They specifically talk about how they don't want competitive pricing in the US so they have policies about not supporting any customer who gets a low price on the product.
It's really bad businesses practices and the kind of thing that makes you question doing business with them. Sure, they claim that they won't enforce that stuff and will support you anyway. But that's just one guy, but their legal team has gone through tons of effort to make sure you don't get support and that Americans are turned away.
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@Jason-Liu said in Fanvil Opus Codec Support in X4G and X5S Phones:
@scottalanmiller
$68 on Amazon is not an unofficial quotation from the authorized online shop, I suggest to buy from an authorized online shop, we only provide support and service to the authorized online shop.You can see here. Support and service only to authorized shops. But we can't find any authorized online shops. And Fanvil won't provide a list. So there's no way to know for sure, I guess.
But we do know that authorized shops aren't allowed to publish any competitive prices. So if a price is good, you know it has no support. But if a price is bad, good luck, your guess is as good as anyone else's.
