Windows 7 and PaloAlto GlobalProtect

gjacobse

The state is pretty restrictive on access - And to a large degree I get and understand that.

We use two different vendors for VPN Access-

PaloAlto and SSL-VPN

PaloAlto uses the GloblaProtect client, which is installed on Windows 7 and Windows 10 alike...

But on several Windows 7 PCs, I see this happening:
2020-03-30 11_13_42-VMware Horizon.png

And it never connects. I've checked Settings, - the connection is right, and you can't 'sign out' as there is no user shown as signed in.

The NetOps team of course just dumps it as being a Windows 7 PC and the protocols are no longer supported, But if you are using a VPN client, doesn't that address that? It's not RDP

IRJ

I would say if you are able to install the latest version of the agent, it should still be supported. I can see maybe your network team saying that to force an upgrade of the OS. Teams will sometimes use excuses like that to push management to leave EOL systems.

https://docs.paloaltonetworks.com/globalprotect/4-0/globalprotect-agent-user-guide/globalprotect-agent-for-windows/download-and-install-the-globalprotect-agent-for-windows

BRRABill

What do you mean you can't sign out?

In settings, there is a username, and a sign out option.

gjacobse

@BRRABill
Yup- that’s right. And have done so on several occasions. But when it isn’t an option because it’s not there, you cannot sign out.

No username- no sign out option

BRRABill

@gjacobse said in Windows 7 and PaloAlto GlobalProtect:

@BRRABill
Yup- that’s right. And have done so on several occasions. But when it isn’t an option because it’s not there, you cannot sign out.

No username- no sign out option

I remember this threw me for a loop once.

Is there like a little icon or something? Can you send a screenshot of the settings page?

I do remember doing this once, and it was confusing.

IRJ

@gjacobse said in Windows 7 and PaloAlto GlobalProtect:

@BRRABill
Yup- that’s right. And have done so on several occasions. But when it isn’t an option because it’s not there, you cannot sign out.

No username- no sign out option

You cannot sign out if you never signed in. Killing the application would stop connection attempts.

BRRABill

@IRJ

This is the screen I get.

I deleted everything. Then you re-enter the gateway, and it will ask you for your password.