Solved Started as Win 7 Issue.. Now Job Searching?
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
Provide PoS support
If that is the case, then why would your employer and Aloha not have an upgrade process developed. It would increase the support hours for your business and a sales revenue for Aloha as customers upgrade.
This seems more and more like the business is there to simply take advantage of other businesses who aren't PoS sales and installation.
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@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
If that is the case, then why would your employer and Aloha not have an upgrade process developed.
Oh wait I know, because your employer and Aloha charge way more for a forklift operation rather than an In-n-Out operation of just upgrading.
"We need to take everything out, move the data, install all new equipment, rebuild the network, tune the WiFi, check the break light fluid levels and rebuild the motor."
Compared to the "Let's just add some oil to the engine and it'll last another 3 years with regular maintenance".
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@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
If that is the case, then why would your employer and Aloha not have an upgrade process developed.
Oh wait I know, because your employer and Aloha charge way more for a forklift operation rather than an In-n-Out operation of just upgrading.
"We need to take everything out, move the data, install all new equipment, rebuild the network, tune the WiFi, check the break light fluid levels and rebuild the motor."
Compared to the "Let's just add some oil to the engine and it'll last another 3 years with regular maintenance".
My boss is set in the ways of doing a free upgrade and causing more issues that will cost more as there can be unforeseen issues that a rise is not good for the company.
Either way , I dont make decisions, My boss told me that also - He said let me make the decisions so I have to deal with the repercussions. -
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
My boss is set in the ways of doing a free upgrade and causing more issues that will cost more as there can be unforeseen issues that a rise is not good for the company.
A free upgrade to a current OS is the opposite of causing issues, skipping the upgrade in favor of continuing to use something that is EoL causes more issues - and produces more billable hours for the business.
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
Either way , I dont make decisions, My boss told me that also - He said let me make the decisions so I have to deal with the repercussions.
I understand, so lets all just sit back and bash your boss for being a jackass.
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
so it basically comes down to - Its a business decision that eliminates any issues with an upgrade we aren't sure about -
If this wasn't the PoS industry I'm sure it would be different, but since PoS is only a Section of Business and not a dedicated "IT FIELD" We do things to meet the standard of Point of SaleIf that were true, wouldn't PCI compliance be of more importance, rather than less? IT in general has no concern for being within the support window, but POS systems require it contractually. So because it is POS, you have an incredibly strong need for Windows 10 that the rest of us don't have.
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@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
My boss is set in the ways of doing a free upgrade and causing more issues that will cost more as there can be unforeseen issues that a rise is not good for the company.
A free upgrade to a current OS is the opposite of causing issues, skipping the upgrade in favor of continuing to use something that is EoL causes more issues - and produces more billable hours for the business.
That's not how Its being presented to me and I know that the upgrades 9/10 go smoothly. the only issue he can think of is losing data, and it not being configured to work with aloha.
and EoL? Dude we still have sites that Refuse to upgrade with windows xp - Literally had a conversation with someone last week that was still running xp back office - it went "You know you need to upgrade.. right?" and he said "Im not ready to make that investment" - I stopped and looked at him and said " are you serious? you've had this for 15 years. it has maybe 2 years left maybe not to mention you aren't getting support on this. IDK what you're thinking but this is costing you more money then it's worth"
to which he said " So be it, Im not ready for that investment. Fix this so i can go to dinner with my family, Im starving. and I'll be talking to your boss." -
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
so it basically comes down to - Its a business decision that eliminates any issues with an upgrade we aren't sure about -
If this wasn't the PoS industry I'm sure it would be different, but since PoS is only a Section of Business and not a dedicated "IT FIELD" We do things to meet the standard of Point of SaleIf that were true, wouldn't PCI compliance be of more importance, rather than less? IT in general has no concern for being within the support window, but POS systems require it contractually. So because it is POS, you have an incredibly strong need for Windows 10 that the rest of us don't have.
I've made this point as well, The same thing holds.
He's not budging on the fact they will need to by a New server from us - because we dont do upgrades. -
@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
Your boss is insane.
No, just trying to pressure the customers into spending a lot when nearly free fixes are under their noses. He doesn't want to give up any bargaining chips, even if it wastes money, violates PCI, or puts the customer at risk.
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@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
Your boss is insane.
No, just trying to pressure the customers into spending a lot when nearly free fixes are under their noses. He doesn't want to give up any bargaining chips, even if it wastes money, violates PCI, or puts the customer at risk.
It's best for our business as well as there's (these are all things I've already been told)
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
The issue isn't actually with the server - according to my boss I over looked that the other Terms were still actively communicating with the back office.
The issue lies with their Term 1.Did you, at some point, feel it was server related? I didn't get that from anything you had said.
And it's more than one term, right? I thought it was two currently and more historically.
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@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
The issue isn't actually with the server - according to my boss I over looked that the other Terms were still actively communicating with the back office.
The issue lies with their Term 1.Did you, at some point, feel it was server related? I didn't get that from anything you had said.
And it's more than one term, right? I thought it was two currently and more historically.
The Server was the main culprit to me at first.
But it turns out I was wrong.
Its because of the term 1 - and soley because of term 1 . -
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
according to my boss "it's not worth the risk"
Here is the problem. The Windows 10 risk is lower than anything else. Is he right that it has risks? Yes. But by that logical, you can't do any work because all other options carry even higher risk. So by his own decision, it's the only thing you should be doing.
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
The issue isn't actually with the server - according to my boss I over looked that the other Terms were still actively communicating with the back office.
The issue lies with their Term 1.Did you, at some point, feel it was server related? I didn't get that from anything you had said.
And it's more than one term, right? I thought it was two currently and more historically.
The Server was the main culprit to me at first.
But it turns out I was wrong.
Its because of the term 1 - and soley because of term 1 .I was so wrapped up in the server being the problem I didnt stop and look at the rest of the terminals.
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
since he decides everything for my department - Unless I take this over his head and go to my new GM then What he says goes - and she'll ask what he has to say about it.
No one is arguing that you have the power to do anything here. We are just pointing out just how unacceptably unethical your company is and why none of this is a technical question but purely a political one within your organization.
Is there a fix? Yes, we believe so. Are you allowed to do it? No, purely because it would help the customer avoid being extorted for more money. That's not something that you or we can fix, but it is something we can expose to you so that you are aware of what is going on.
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
We dont use Clients as "demos or tests" and we don't have a demo to try upgrading to Windows 10 - I would have to do that on my own - which would be pointless because I already know how to upgrade the PC to windows 10,I've done it in the past with personal/friends personal devices.
How does he propose you do anything here that doesn't fall under that description?
You could reword this to say "we don't provide support". Basically, if you've not tested the same thing in house, you don't provide support. Since you don't have this happening in house, there is no way to deal with the problem.
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
That's not how Its being presented to me and I know that the upgrades 9/10 go smoothly. the only issue he can think of is losing data, and it not being configured to work with aloha.
and EoL? Dude we still have sites that Refuse to upgrade with windows xp - Literally had a conversation with someone last week that was still running xp back office - it went "You know you need to upgrade.. right?" and he said "Im not ready to make that investment" - I stopped and looked at him and said " are you serious? you've had this for 15 years. it has maybe 2 years left maybe not to mention you aren't getting support on this. IDK what you're thinking but this is costing you more money then it's worth"
to which he said " So be it, Im not ready for that investment. Fix this so i can go to dinner with my family, Im starving. and I'll be talking to your boss."Yeah you got involved when you shouldn't have, we've already discussed this. It's not your cat to skin, just jump when your told to jump and don't do anything else.
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
I dont even know what the role of my business is other than Provide PoS support. and Install new sites as the sales come in.
This isn't PoS support that you are doing now.
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@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
I dont even know what the role of my business is other than Provide PoS support. and Install new sites as the sales come in.
This isn't PoS support that you are doing now.
of course it's not
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@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
That's not how Its being presented to me and I know that the upgrades 9/10 go smoothly. the only issue he can think of is losing data, and it not being configured to work with aloha.
and EoL? Dude we still have sites that Refuse to upgrade with windows xp - Literally had a conversation with someone last week that was still running xp back office - it went "You know you need to upgrade.. right?" and he said "Im not ready to make that investment" - I stopped and looked at him and said " are you serious? you've had this for 15 years. it has maybe 2 years left maybe not to mention you aren't getting support on this. IDK what you're thinking but this is costing you more money then it's worth"
to which he said " So be it, Im not ready for that investment. Fix this so i can go to dinner with my family, Im starving. and I'll be talking to your boss."Yeah you got involved when you shouldn't have, we've already discussed this. It's not your cat to skin, just jump when your told to jump and don't do anything else.
Im tired of that mindset. i've had it for way to long.
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
so it basically comes down to - Its a business decision that eliminates any issues with an upgrade we aren't sure about -
If this wasn't the PoS industry I'm sure it would be different, but since PoS is only a Section of Business and not a dedicated "IT FIELD" We do things to meet the standard of Point of SaleIf that were true, wouldn't PCI compliance be of more importance, rather than less? IT in general has no concern for being within the support window, but POS systems require it contractually. So because it is POS, you have an incredibly strong need for Windows 10 that the rest of us don't have.
I've made this point as well, The same thing holds.
He's not budging on the fact they will need to by a New server from us - because we dont do upgrades.Right, because it's part of their bargaining power. They simply don't do support that makes sense for the customer. Which is their right to do. But he needs to be honest about the logic. The ONLY reason anyone would do that is to make it unreasonable for the customer to get quality support on the existing system and be stuck paying more because they can withhold needed support until they pay up.
