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    What Are You Doing Right Now

    Water Closet
    time waster
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    • thanksajdotcomT
      thanksajdotcom @Dashrender
      last edited by

      @Dashrender said:

      @thanksaj said:

      First day at the new job...had to wake up before 7 this morning... not that I've slept for days anyways...

      New job already - didn't you just start at McAfee a few weeks ago?

      I started at McAfee at the beginning of September after accepting the position the beginning of August. I was not happy there. The work was driving me nuts! Looking forward to being back in general IT.

      1 Reply Last reply Reply Quote 0
      • DashrenderD
        Dashrender
        last edited by

        where are you now?

        thanksajdotcomT 1 Reply Last reply Reply Quote 0
        • thanksajdotcomT
          thanksajdotcom @Dashrender
          last edited by

          @Dashrender said:

          where are you now?

          An MSP called nDivision. Working from here: http://www.cyrusone.com/data-center-locations/dallas-data-center-carrollton/

          1 Reply Last reply Reply Quote 0
          • Minion QueenM
            Minion Queen Banned
            last edited by

            Very quiet around here today. Is everyone getting back into the groove after a long weekend?

            DashrenderD scottalanmillerS 2 Replies Last reply Reply Quote 0
            • DashrenderD
              Dashrender @Minion Queen
              last edited by

              @Minion-Queen said:

              Very quiet around here today. Is everyone getting back into the groove after a long weekend?

              i was wondering the same - maybe they are all off shopping on Cyber Monday!

              1 Reply Last reply Reply Quote 0
              • Minion QueenM
                Minion Queen Banned
                last edited by

                Must be. Though I know I am crazy busy with end of the year customer panic. Everyone that I have sent quotes out and not answered back for the last 6 months is crawling out of the woodwork. New clients is a good thing!

                1 Reply Last reply Reply Quote 0
                • coliverC
                  coliver
                  last edited by

                  Just got off the phone with Microsoft support... got a new/refurb Surface Pro on warranty from them... was shipped with a broken image and a banned key... now I can't activate it and the first tier person basically accused me of pirating Windows and told me some of the punishments that could come along with it... They were flabbergasted when I told them the device (and image) were directly from Microsoft.

                  Makes me wish we had a volume license agreement for Windows...

                  thanksajdotcomT 1 Reply Last reply Reply Quote 2
                  • Minion QueenM
                    Minion Queen Banned
                    last edited by

                    Wow. Never had that much trouble with MS support.

                    coliverC 1 Reply Last reply Reply Quote 0
                    • thanksajdotcomT
                      thanksajdotcom @coliver
                      last edited by

                      @coliver said:

                      Just got off the phone with Microsoft support... got a new/refurb Surface Pro on warranty from them... was shipped with a broken image and a banned key... now I can't activate it and the first tier person basically accused me of pirating Windows and told me some of the punishments that could come along with it... They were flabbergasted when I told them the device (and image) were directly from Microsoft.

                      Makes me wish we had a volume license agreement for Windows...

                      Wow...India support?

                      coliverC JaredBuschJ 2 Replies Last reply Reply Quote -2
                      • coliverC
                        coliver @Minion Queen
                        last edited by

                        @Minion-Queen said:

                        Wow. Never had that much trouble with MS support.

                        Nor have I... actually getting the replacement Surface was super easy... now that I am trying to configure it I'm having trouble.

                        1 Reply Last reply Reply Quote 0
                        • coliverC
                          coliver @thanksajdotcom
                          last edited by

                          @thanksaj said:

                          @coliver said:

                          Just got off the phone with Microsoft support... got a new/refurb Surface Pro on warranty from them... was shipped with a broken image and a banned key... now I can't activate it and the first tier person basically accused me of pirating Windows and told me some of the punishments that could come along with it... They were flabbergasted when I told them the device (and image) were directly from Microsoft.

                          Makes me wish we had a volume license agreement for Windows...

                          Wow...India support?

                          Not as far as I could tell... the accent sounded Latin American. Although not sure if they have a call center in that area. Last time I talked to MS Support I got the Miami call center which was great.

                          thanksajdotcomT 1 Reply Last reply Reply Quote 0
                          • thanksajdotcomT
                            thanksajdotcom @coliver
                            last edited by

                            @coliver said:

                            @thanksaj said:

                            @coliver said:

                            Just got off the phone with Microsoft support... got a new/refurb Surface Pro on warranty from them... was shipped with a broken image and a banned key... now I can't activate it and the first tier person basically accused me of pirating Windows and told me some of the punishments that could come along with it... They were flabbergasted when I told them the device (and image) were directly from Microsoft.

                            Makes me wish we had a volume license agreement for Windows...

                            Wow...India support?

                            Not as far as I could tell... the accent sounded Latin American. Although not sure if they have a call center in that area. Last time I talked to MS Support I got the Miami call center which was great.

                            Hmmm, I've always had to deal with India. Then again, only time I ever call MS is when I have an activation issue. Most of the time I work it out via the automated system, but the guys I get when that doesn't work are always in India...

                            JaredBuschJ scottalanmillerS 2 Replies Last reply Reply Quote -1
                            • JaredBuschJ
                              JaredBusch @thanksajdotcom
                              last edited by

                              @thanksaj said:

                              Wow...India support?

                              And this matters how?

                              I've rarely had issues with a tech from any region when you do not try to force them out of their training.

                              Mass support is layered in tiers for a reason. The initial question and reboot process really is NOT known by the masses. It does not matter where the person is sitting. You break their training and you are going to get shit for support.

                              thanksajdotcomT 1 Reply Last reply Reply Quote 1
                              • JaredBuschJ
                                JaredBusch @thanksajdotcom
                                last edited by

                                @thanksaj said:

                                Hmmm, I've always had to deal with India.

                                Really with a country? I don't know any diplomats myself. good on you.

                                thanksajdotcomT 1 Reply Last reply Reply Quote 0
                                • thanksajdotcomT
                                  thanksajdotcom @JaredBusch
                                  last edited by

                                  @JaredBusch said:

                                  @thanksaj said:

                                  Wow...India support?

                                  And this matters how?

                                  I've rarely had issues with a tech from any region when you do not try to force them out of their training.

                                  Mass support is layered in tiers for a reason. The initial question and reboot process really is NOT known by the masses. It does not matter where the person is sitting. You break their training and you are going to get shit for support.

                                  I disagree. You can still provide good customer service if you're outside your training. The problem with India support vs most other support is that if you deviate even one hair from their script, they are clueless. The general troubleshooting skills and other basic break/fix skills required by other countries of even the most basic helpdesk worker seems to be foregone in India support. But that's neither here nor there in terms of the original conversation.

                                  /rant

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • thanksajdotcomT
                                    thanksajdotcom @JaredBusch
                                    last edited by

                                    @JaredBusch said:

                                    @thanksaj said:

                                    Hmmm, I've always had to deal with India.

                                    Really with a country? I don't know any diplomats myself. good on you.

                                    Is there a point to this? You knew full well what I meant by that.

                                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                                    • JaredBuschJ
                                      JaredBusch @thanksajdotcom
                                      last edited by

                                      @thanksaj said:

                                      @JaredBusch said:

                                      @thanksaj said:

                                      Hmmm, I've always had to deal with India.

                                      Really with a country? I don't know any diplomats myself. good on you.

                                      Is there a point to this? You knew full well what I meant by that.

                                      Yes, there was. You are being a complete ass and playing into stereotypes about a system that you have no experience in dealing with other than as a user**.

                                      The internet in general, and this forum specifically, is multi-national.

                                      **I could be wrong, but in your vast sea of skills obtained at Staples and then jobs you hold for less than half a year, have you picked up skill managing remote workers form a country different than your own?

                                      thanksajdotcomT 1 Reply Last reply Reply Quote 1
                                      • thanksajdotcomT
                                        thanksajdotcom @JaredBusch
                                        last edited by

                                        @JaredBusch said:

                                        @thanksaj said:

                                        @JaredBusch said:

                                        @thanksaj said:

                                        Hmmm, I've always had to deal with India.

                                        Really with a country? I don't know any diplomats myself. good on you.

                                        Is there a point to this? You knew full well what I meant by that.

                                        Yes, there was. You are being a complete ass and playing into stereotypes about a system that you have no experience in dealing with other than as a user**.

                                        The internet in general, and this forum specifically, is multi-national.

                                        **I could be wrong, but in your vast sea of skills obtained at Staples and then jobs you hold for less than half a year, have you picked up skill managing remote workers form a country different than your own?

                                        I've worked with Indian coworkers before. This isn't just experience from me calling this company or that company for support. I had a company I worked for that I was the US helpdesk. Everyone else was in India, so my comments are based on firsthand experience, not just support calls scattered over time. Besides, all rules have exceptions. One of the best QA people I've ever seen is an Indian gentleman, who I also used to work with. I still chat with him from time to time. Incredibly brilliant and intelligent individual. However, that is sadly not the rule, but rather the exception. People play that "you're being stereotypical" card all the time. The fact is that a vast majority of stereotypes are true. For example, you're stereotyping that because I'm young, what you consider inexperienced, and from what you know haven't worked any one job for an extended period of time (which isn't true), you seem to feel I'm not qualified to make the statement I did. So how does that make you any better than me?

                                        1 Reply Last reply Reply Quote 0
                                        • coliverC
                                          coliver
                                          last edited by

                                          After 3 hours on the phone with a Microsoft rep... this time from India and California... it was determined that I will need to send the device back in (I just got it last Wednesday at 4:30) and wait 8 days for a replacement... oh joy...

                                          1 Reply Last reply Reply Quote 3
                                          • DashrenderD
                                            Dashrender
                                            last edited by

                                            boy, at this point you should be getting expedited shipping...

                                            thanksajdotcomT coliverC 2 Replies Last reply Reply Quote 0
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