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    Skype for Business Autodiscovery Failing

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    skype for business exchange 2013
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    • dbeatoD
      dbeato @wirestyle22
      last edited by

      @wirestyle22 said in Skype for Business Autodiscovery Failing:

      Haven't played with Skype for Business very much as I'm trying to eliminate it, but here goes. We just recently switched e-mail domains. Everything is functioning as intended as far as e-mailing, but Skype for Business is losing chat history and some other issues. When I CTRL + Left click the Skype icon and click on Configuration Information on my local computer, both the EWS Internal URL and EWS External URL fields are completely empty. I read that this means it's likely that auto-discovery is failing.

      "The Lync/Skype for Business clients don't use Service Connection Point (SCP) to determine the autodiscover URL. Instead, they rely on DNS records. They base this action on the user’s domain suffix of the WindowsEmailAddress or Mail attribute in Active Directory."

      So skype account is logged in as [email protected] but my primary e-mail is [email protected]. Is this what is causing the issue? If so, how is that resolved? I don't seem to be able to manually enter the URL information.

      Is this local hosted or Office 365?

      wirestyle22W 1 Reply Last reply Reply Quote 0
      • wirestyle22W
        wirestyle22 @dbeato
        last edited by

        @dbeato Local

        1 Reply Last reply Reply Quote 1
        • ObsolesceO
          Obsolesce @wirestyle22
          last edited by

          @wirestyle22 said in Skype for Business Autodiscovery Failing:

          Haven't played with Skype for Business very much as I'm trying to eliminate it, but here goes. We just recently switched e-mail domains. Everything is functioning as intended as far as e-mailing, but Skype for Business is losing chat history and some other issues. When I CTRL + Left click the Skype icon and click on Configuration Information on my local computer, both the EWS Internal URL and EWS External URL fields are completely empty. I read that this means it's likely that auto-discovery is failing.

          "The Lync/Skype for Business clients don't use Service Connection Point (SCP) to determine the autodiscover URL. Instead, they rely on DNS records. They base this action on the user’s domain suffix of the WindowsEmailAddress or Mail attribute in Active Directory."

          So skype account is logged in as [email protected] but my primary e-mail is [email protected]. Is this what is causing the issue? If so, how is that resolved? I don't seem to be able to manually enter the URL information.

          Do you have these set up on your DNS server?

          0_1540487568621_5b70b0db-d597-4b68-9552-6ec3f7fe91fb-image.png

          dbeatoD 1 Reply Last reply Reply Quote 0
          • dbeatoD
            dbeato @Obsolesce
            last edited by

            @Obsolesce said in Skype for Business Autodiscovery Failing:

            @wirestyle22 said in Skype for Business Autodiscovery Failing:

            Haven't played with Skype for Business very much as I'm trying to eliminate it, but here goes. We just recently switched e-mail domains. Everything is functioning as intended as far as e-mailing, but Skype for Business is losing chat history and some other issues. When I CTRL + Left click the Skype icon and click on Configuration Information on my local computer, both the EWS Internal URL and EWS External URL fields are completely empty. I read that this means it's likely that auto-discovery is failing.

            "The Lync/Skype for Business clients don't use Service Connection Point (SCP) to determine the autodiscover URL. Instead, they rely on DNS records. They base this action on the user’s domain suffix of the WindowsEmailAddress or Mail attribute in Active Directory."

            So skype account is logged in as [email protected] but my primary e-mail is [email protected]. Is this what is causing the issue? If so, how is that resolved? I don't seem to be able to manually enter the URL information.

            Do you have these set up on your DNS server?

            0_1540487568621_5b70b0db-d597-4b68-9552-6ec3f7fe91fb-image.png

            It is local not Office 365.

            ObsolesceO 1 Reply Last reply Reply Quote 0
            • ObsolesceO
              Obsolesce
              last edited by

              is the SIP proxyAddresses field in AD reflect the correct domain and user? What about the users' UPN suffix in AD?

              1 Reply Last reply Reply Quote 0
              • ObsolesceO
                Obsolesce @dbeato
                last edited by

                @dbeato said in Skype for Business Autodiscovery Failing:

                @Obsolesce said in Skype for Business Autodiscovery Failing:

                @wirestyle22 said in Skype for Business Autodiscovery Failing:

                Haven't played with Skype for Business very much as I'm trying to eliminate it, but here goes. We just recently switched e-mail domains. Everything is functioning as intended as far as e-mailing, but Skype for Business is losing chat history and some other issues. When I CTRL + Left click the Skype icon and click on Configuration Information on my local computer, both the EWS Internal URL and EWS External URL fields are completely empty. I read that this means it's likely that auto-discovery is failing.

                "The Lync/Skype for Business clients don't use Service Connection Point (SCP) to determine the autodiscover URL. Instead, they rely on DNS records. They base this action on the user’s domain suffix of the WindowsEmailAddress or Mail attribute in Active Directory."

                So skype account is logged in as [email protected] but my primary e-mail is [email protected]. Is this what is causing the issue? If so, how is that resolved? I don't seem to be able to manually enter the URL information.

                Do you have these set up on your DNS server?

                0_1540487568621_5b70b0db-d597-4b68-9552-6ec3f7fe91fb-image.png

                It is local not Office 365.

                What's local?

                dbeatoD 1 Reply Last reply Reply Quote 0
                • dbeatoD
                  dbeato @Obsolesce
                  last edited by

                  @Obsolesce said in Skype for Business Autodiscovery Failing:

                  @dbeato said in Skype for Business Autodiscovery Failing:

                  @Obsolesce said in Skype for Business Autodiscovery Failing:

                  @wirestyle22 said in Skype for Business Autodiscovery Failing:

                  Haven't played with Skype for Business very much as I'm trying to eliminate it, but here goes. We just recently switched e-mail domains. Everything is functioning as intended as far as e-mailing, but Skype for Business is losing chat history and some other issues. When I CTRL + Left click the Skype icon and click on Configuration Information on my local computer, both the EWS Internal URL and EWS External URL fields are completely empty. I read that this means it's likely that auto-discovery is failing.

                  "The Lync/Skype for Business clients don't use Service Connection Point (SCP) to determine the autodiscover URL. Instead, they rely on DNS records. They base this action on the user’s domain suffix of the WindowsEmailAddress or Mail attribute in Active Directory."

                  So skype account is logged in as [email protected] but my primary e-mail is [email protected]. Is this what is causing the issue? If so, how is that resolved? I don't seem to be able to manually enter the URL information.

                  Do you have these set up on your DNS server?

                  0_1540487568621_5b70b0db-d597-4b68-9552-6ec3f7fe91fb-image.png

                  It is local not Office 365.

                  What's local?

                  Skype for Business for @wirestyle22

                  1 Reply Last reply Reply Quote 0
                  • jt1001001J
                    jt1001001
                    last edited by

                    Still need the service records in DNS regardless of if its hosted or on premise. so the new email domain suffix has to match in DNS in order to find the service records. Think that is where your issue is as we ran into this as we have "split brain " DNS here (different internal and external domains). Also the certificates have to match the domain name as well.

                    wirestyle22W 1 Reply Last reply Reply Quote 2
                    • wirestyle22W
                      wirestyle22 @jt1001001
                      last edited by

                      @jt1001001 said in Skype for Business Autodiscovery Failing:

                      Still need the service records in DNS regardless of if its hosted or on premise. so the new email domain suffix has to match in DNS in order to find the service records. Think that is where your issue is as we ran into this as we have "split brain " DNS here (different internal and external domains). Also the certificates have to match the domain name as well.

                      Gonna have to figure out how to check all of this. I don't play with e-mail often

                      1 Reply Last reply Reply Quote 0
                      • dbeatoD
                        dbeato
                        last edited by

                        @wirestyle22 said in Skype for Business Autodiscovery Failing:

                        The Lync/Skype for Business clients don't use Service Connection Point (SCP) to determine the autodiscover URL. Instead, they rely on DNS records. They base this action on the user’s domain suffix of the WindowsEmailAddress or Mail attribute in Active Directory

                        I assume you have seen this already
                        https://support.microsoft.com/en-us/help/3120929/lync-skype-for-business-client-can-t-connect-with-exchange-in-office-3
                        Although it is for Office 365, those same DNS should be internal on your Exchange configured properly.

                        wirestyle22W 1 Reply Last reply Reply Quote 0
                        • wirestyle22W
                          wirestyle22 @dbeato
                          last edited by

                          @dbeato said in Skype for Business Autodiscovery Failing:

                          @wirestyle22 said in Skype for Business Autodiscovery Failing:

                          The Lync/Skype for Business clients don't use Service Connection Point (SCP) to determine the autodiscover URL. Instead, they rely on DNS records. They base this action on the user’s domain suffix of the WindowsEmailAddress or Mail attribute in Active Directory

                          I assume you have seen this already
                          https://support.microsoft.com/en-us/help/3120929/lync-skype-for-business-client-can-t-connect-with-exchange-in-office-3
                          Although it is for Office 365, those same DNS should be internal on your Exchange configured properly.

                          Yeah I saw that

                          1 Reply Last reply Reply Quote 0
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