NAS needed
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@g.jacobse said:
These are very nice. The DS214 is the underlying platform that IoSafe uses.
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@g.jacobse said:
We support some of these and haven't had the best of luck with them. Very low end devices. Not horrible, but not up to par with ReadyNAS, Synology, et. al.
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@thanksaj said:
Actually, a VM of FreeNAS would be ideal in this case.
Assuming that they have a virtualization infrastructure, seems unlikely with less than a GB of data.
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@scottalanmiller said:
@g.jacobse said:
We support some of these and haven't had the best of luck with them. Very low end devices. Not horrible, but not up to par with ReadyNAS, Synology, et. al.
Good to know. I know the ReadyNAS line has been commented on recently as the ioSTOR series.
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@scottalanmiller said:
@thanksaj said:
Actually, a VM of FreeNAS would be ideal in this case.
Assuming that they have a virtualization infrastructure, seems unlikely with less than a GB of data.
If they don't have a virtualization infrastructure in place on-site, a desktop share makes the most sense.
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I really like Synology.
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@technobabble If it were me, I would go with a Synology NAS (2-4 bays) and just get some 250GB or 500GB drives. They might now have a lot of data right now but you want to have room to grow for a few years too.
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@Bill-Kindle Why such small drives?
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@thanksaj said:
If they don't have a virtualization infrastructure in place on-site, a desktop share makes the most sense.
With only ten users that can work. Although typically this is less than ideal as you don't normally have RAID and you rely on that one desktop to always be on and available. Even at home I don't do that.
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@Bill-Kindle thanks....checking out the prices now.
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@scottalanmiller checking out IoSafe.
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If the load is pretty low, I would say try this.
http://www.qnap.com/en/index.php?sn=822&c=351&sc=514&t=522&n=18376
I just bought one for myself, popped in four 2TB hard drives. It supports iSCSI, NFS, SMB, LMNOP, BBQ and WTF. Even one of the two drive boxes would do you good, supports the same protocols.
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@PSX_Defector said:
If the load is pretty low, I would say try this.
http://www.qnap.com/en/index.php?sn=822&c=351&sc=514&t=522&n=18376
I just bought one for myself, popped in four 2TB hard drives. It supports iSCSI, NFS, SMB, LMNOP, BBQ and WTF. Even one of the two drive boxes would do you good, supports the same protocols.
It's the support that is the problem. QNAP if you read their full SLA is "you'll get a new box, two weeks after you send us your old one." For home, that's fine. For a business, it's bad. Stick to the business class devices unless you plan to buy a second just to have on hand to do the job while the first one is in its two weeks hiatus.
And getting support is reportedly nearly impossible. @John-Nicholson has had a terrible time getting any support on them and what he got had to be done in Mandarin - which most of us lack as a support option.
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@scottalanmiller said:
It's the support that is the problem. QNAP if you read their full SLA is "you'll get a new box, two weeks after you send us your old one." For home, that's fine. For a business, it's bad. Stick to the business class devices unless you plan to buy a second just to have on hand to do the job while the first one is in its two weeks hiatus.
I don't see where you see that.
http://www.qnap.com/en/index.php?lang=en&sn=855
QNAP is saying that warranty work is supposed to go through the vendor/authorized reseller. And even if you use them for service, you are paying full freight either way. I've never known a vendor who wouldn't do an advanced RMA anyways, so if it popped on Friday, it would be on the next slow boat from China on Monday.
And getting support is reportedly nearly impossible. @John-Nicholson has had a terrible time getting any support on them and what he got had to be done in Mandarin - which most of us lack as a support option.
Huh? That don't make sense. Even when I had to get support from Peplink, a very Chinese company, it was always in English. Anyone NOT doing business in English will find themselves without customers.
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@PSX_Defector said:
QNAP is saying that warranty work is supposed to go through the vendor/authorized reseller. And even if you use them for service, you are paying full freight either way. I've never known a vendor who wouldn't do an advanced RMA anyways, so if it popped on Friday, it would be on the next slow boat from China on Monday.
I can get a Netgear replacement in Dallas in 2-3 hours.
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@PSX_Defector said:
Huh? That don't make sense. Even when I had to get support from Peplink, a very Chinese company, it was always in English. Anyone NOT doing business in English will find themselves without customers.
Not QNAP. People buying their products aren't researching them much or listening to feedback. This has come up in online forums so many times but people just keep buying them and touting that they "have no issues." But ask people if they've actually tried to get support and you find out that all the people pushing them are the ones who have gotten lucky and never dealt with support and base their business recommendations on their use case of a device that hadn't failed - so they had no idea if they would get support or not.
QNAP also got caught putting random drives on their HCL, ones that weren't even compatible with the system. They since changed this, but it was all made up as it didn't matter for a long time.
You assume that QNAP loses customers because of support issues. But they are a consumer class company that a lot of SMBs buy because they are cheap. When people are buying QNAP, they aren't doing so because of lots of good reports or experience about support. They are talking to people without any experience, checking a price and buying without researching or caring. The SMB mostly operates like a consumer and consumer markets don't have the negative reaction to lack of support that real businesses do.
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@scottalanmiller said:
@PSX_Defector said:
QNAP is saying that warranty work is supposed to go through the vendor/authorized reseller. And even if you use them for service, you are paying full freight either way. I've never known a vendor who wouldn't do an advanced RMA anyways, so if it popped on Friday, it would be on the next slow boat from China on Monday.
I can get a Netgear replacement in Dallas in 2-3 hours.
From Ingram Micro. Who is a QNAP reseller.
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@PSX_Defector said:
From Ingram Micro. Who is a QNAP reseller.
No idea, I've never seen anyone selling QNAP in a business space.
Yes, IM is the local logistics handler for Netgear and their partners.
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@scottalanmiller said:
You assume that QNAP loses customers because of support issues. But they are a consumer class company that a lot of SMBs buy because they are cheap.
Their prices are pretty much in line with all the same levels of equipment out there in that category. If we want enterprise level support, we should be buying enterprise equipment. But we have to balance what is needed versus what we want. A store that someone is gonna have two boxes accessing doesn't require an Equalogic or NetApp.
Support for this category of device should be considered, but it's not even close to what we can get from any proper vendor. But no vendor is gonna deal with US customers in only Mandarin. Not even those cheap knockoff resellers of eyePhonee's only deal in Mandarin.
