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    Just one more failure...

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    • DashrenderD
      Dashrender
      last edited by

      OK that might be overstating it a bit - maybe.

      Thank you for your patience while we have reviewed this issue with our Resource Hub vendor, Jive. They have advised that the issues you are experiencing with videos in Internet Explorer is fixed in version 9 of Jive. Unfortunately, athenahealth is currently on version 8.0.5 with no scheduled plans to update to another version of Jive at this time. We apologize for any inconvenience to your practice but would recommend utilizing another supported browser to review any Resource Hub videos that have issues when viewed in Internet Explorer. For information on athenahealth’s other supported browsers please review the athenahealth Tech Requirements document: https://community.athenahealth.com/docs/DOC-1995.

      My EHR vendor is not updating their support portal software package. And now they specifically have a reason to do so - customer impact.

      pmonchoP 1 Reply Last reply Reply Quote 0
      • pmonchoP
        pmoncho @Dashrender
        last edited by

        @dashrender

        At least they are not going out of business like SOAPware.

        https://www.forbes.com/sites/moorinsights/2017/11/17/farewell-to-soapware-the-search-for-a-new-ehr/#9fd8bee19b51

        DashrenderD 1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender @pmoncho
          last edited by

          @pmoncho said in Just one more failure...:

          @dashrender

          At least they are not going out of business like SOAPware.

          https://www.forbes.com/sites/moorinsights/2017/11/17/farewell-to-soapware-the-search-for-a-new-ehr/#9fd8bee19b51

          While it wasn't out of business - we had the same problem with our last EHR, it was bought by another company, then killed - obviously in a hope to get the customers to move to their main product - yeah.. .that didn't work so well for them, at least in our case.

          pmonchoP 1 Reply Last reply Reply Quote 0
          • pmonchoP
            pmoncho @Dashrender
            last edited by

            @dashrender

            I don't really use EMR/EHR's, mostly PM but I cannot imagine the enormous amounts of pain of switching EHR's.

            DashrenderD F 2 Replies Last reply Reply Quote 0
            • DashrenderD
              Dashrender @pmoncho
              last edited by

              @pmoncho said in Just one more failure...:

              @dashrender

              I don't really use EMR/EHR's, mostly PM but I cannot imagine the enormous amounts of pain of switching EHR's.

              Hugely painful, and super expensive.

              Sad thing (and sorta lucky thing) we still have our old EHR. Because we have to maintain records for 7 years for adults and for kids until 21 + 2 for those that were under 21 the last time we saw them, we have to keep this system online for a LONG time..

              Unfortunately, it doesn't play well with Windows 10. So I have a few Win 7 machines scattered around the office for access (where people print out the old stuff, then scan that into a PDF then upload into the chart - don't ask why we don't just print to PDF).

              But near the end of 2019, I'll be removing most of those machines and removing internet access (general network access) to that system because of no more updates.

              I believe the current plan is to retire the system in 2023 when we have reached the 7 year of non use mark on that system. As for the child accounts in it, we'll pull a report and export them all manually to PDF and store them until their time expires as well.

              pmonchoP matteo nunziatiM 2 Replies Last reply Reply Quote 1
              • pmonchoP
                pmoncho @Dashrender
                last edited by

                @dashrender

                I defintely understand the pain of old records though. I cannot wait to ditch a bunch of old data myself. Been sitting there waiting on its 20 year anniversary. Plus I have a bunch rolling off the 7.5 years retention period also.

                1 Reply Last reply Reply Quote 1
                • F
                  flaxking @pmoncho
                  last edited by

                  @pmoncho said in Just one more failure...:

                  @dashrender

                  I don't really use EMR/EHR's, mostly PM but I cannot imagine the enormous amounts of pain of switching EHR's.

                  This is a good example of the risk of proprietary software as @scottalanmiller has mentioned.

                  With something like GNU Health if you need new functionality, you can create it or hire someone to create it for you. It is modular. Since it is based on Tryton, you can probably have it as a browser based application now too.

                  Just found video: https://www.youtube.com/watch?v=r72_D_uGvcg

                  If you're previous and current EHR systems are so locked down by the vendor that a method can't be devised to get the data from the one to the other, that's a serious problem.

                  DashrenderD 1 Reply Last reply Reply Quote 2
                  • DashrenderD
                    Dashrender @flaxking
                    last edited by

                    @flaxking said in Just one more failure...:

                    @pmoncho said in Just one more failure...:

                    @dashrender

                    I don't really use EMR/EHR's, mostly PM but I cannot imagine the enormous amounts of pain of switching EHR's.

                    This is a good example of the risk of proprietary software as @scottalanmiller has mentioned.

                    With something like GNU Health if you need new functionality, you can create it or hire someone to create it for you. It is modular. Since it is based on Tryton, you can probably have it as a browser based application now too.

                    Just found video: https://www.youtube.com/watch?v=r72_D_uGvcg

                    If you're previous and current EHR systems are so locked down by the vendor that a method can't be devised to get the data from the one to the other, that's a serious problem.

                    1990's called, they want their app back!

                    1 Reply Last reply Reply Quote 0
                    • matteo nunziatiM
                      matteo nunziati @Dashrender
                      last edited by

                      @dashrender said in Just one more failure...:

                      where people print out the old stuff, then scan that into a PDF then upload into the chart - don't ask why we don't just print to PDF

                      welcome! we even print emails and keep paper version stored for months. not legal stuff at all. just customers' orders

                      pmonchoP DashrenderD 2 Replies Last reply Reply Quote 0
                      • pmonchoP
                        pmoncho @matteo nunziati
                        last edited by

                        @matteo-nunziati said in Just one more failure...:

                        @dashrender said in Just one more failure...:

                        where people print out the old stuff, then scan that into a PDF then upload into the chart - don't ask why we don't just print to PDF

                        welcome! we even print emails and keep paper version stored for months. not legal stuff at all. just customers' orders

                        Ohhhh the pain with which we live.

                        1 Reply Last reply Reply Quote 0
                        • DashrenderD
                          Dashrender @matteo nunziati
                          last edited by

                          @matteo-nunziati said in Just one more failure...:

                          @dashrender said in Just one more failure...:

                          where people print out the old stuff, then scan that into a PDF then upload into the chart - don't ask why we don't just print to PDF

                          welcome! we even print emails and keep paper version stored for months. not legal stuff at all. just customers' orders

                          wow - sigh...

                          We have a doc who barely looks at the computer chart, frequently printing out the whole chart reviewing it.. then tossing it. We've discussed it as a company, and the doc was allowed to continue this because they were willing to pay for the paper costs themselves.

                          The doc is documenting fully in the EHR though.. so at least there is that.

                          1 Reply Last reply Reply Quote 0
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