Dell Open Manage Server
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I had an older version of Dell OpenManage Server installed under Storage > Physical disks there was a column for Predicted Failure. All drives showed yes. Server is working fine and dual backups are successful each day. I contacted Dell and they first said to update the Open Manage Server software which I did. Now the new version does not have the Predicted Failure column at all. The tech is telling me that the new version will show you if you have a Predicted Failure but if you don't it will hide the column. Anyone run into anthing like this? Dell R210 Perc H200.
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I haven't come across this personally (haven't worked on many R210's either so . . .)
Did something the Dell Tech say make you want to question what they were saying?
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"Please update to the latest version of our software which will prevent us from having to send you new drives under warranty".
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@RojoLoco That's what I was leaning towards. It's a coincidence that the ProSupport expires in a few weeks and that the tech had mentioned it as soon as we were connected.
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@i3 If you are at the end of your warranty, do whatever is necessary to get them to replace those drives. You paid a lot of extra cash when you bought the server for those replacements, don't let them expire.
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Why aren't you running DSET on the server regardless of OpenManage? DSET will reveal any issues and they should replace it.
http://www.dell.com/support/contents/us/en/19/article/Product-Support/Self-support-Knowledgebase/enterprise-resource-center/Enterprise-Tools/dell-system-e-support-toolhttp://www.dell.com/support/article/us/en/19/SLN292237/EN
Make sure to ask for a manager.
You can also get all the most up to date drivers and firmware from Dell here:
www.poweredgec.com
