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    new laptop keeps bringing down our network

    Scheduled Pinned Locked Moved IT Discussion
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    • thanksajdotcomT
      thanksajdotcom @Dominica
      last edited by

      @Dominica said:

      Oh whatever, AJ. MSE and Defender are fine.

      I'm running Malwarebytes now. A malware issue didn't occur to me, since it's been like this since I started using it.

      They really aren't...

      1 Reply Last reply Reply Quote 0
      • thanksajdotcomT
        thanksajdotcom
        last edited by

        So let me make sure I got this right. Everything in the house is running on the network fine, until you try to do anything with this laptop? Does it affect wired devices? You guys have Time Warner as your ISP or who are you using? What is your ISP speed? How many total wifi devices do you have on the network? How is the backend cabled/connected? Does everything run through the Ubiquiti or is that just a WAP?

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        • DominicaD
          Dominica @JaredBusch
          last edited by

          @JaredBusch Good ideas. The testing is going to have to wait until Scott is home, because I don't have an ethernet cable to use on the main floor, and I don't like being down in the basement at night when he's not home, cause the dark is creepy. I've never tried plugging this laptop in so I should probably start being scientific and techie about this whole troubleshooting thing.

          1 Reply Last reply Reply Quote 1
          • DashrenderD
            Dashrender
            last edited by

            Does the new laptop even have an ethernet port?

            DominicaD 1 Reply Last reply Reply Quote 0
            • DominicaD
              Dominica @Dashrender
              last edited by

              @Dashrender Yes.

              1 Reply Last reply Reply Quote 0
              • Bill KindleB
                Bill Kindle
                last edited by

                If I were troubleshooting this I would go to another computer on the same network, fire up a WireShark session and sniff the traffic.
                http://wiki.wireshark.org/CaptureSetup/Ethernet#Switched_Ethernet

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                • scottalanmillerS
                  scottalanmiller
                  last edited by

                  Yes it is DHCP for everything on the wireless.

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                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    It typically loses connection for 10-50 seconds. Then it just comes back. If I run a continuous ping on another host I can see the AP become inaccessible for a block of time then come back. It's rather consistent in behaviour.

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                    • nadnerBN
                      nadnerB
                      last edited by

                      Tried a different browser?

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                      • scottalanmillerS
                        scottalanmiller
                        last edited by

                        What browser are you using?

                        Can't believe that it could be application based, it has to be either the wireless NIC or the AP, it seems. Something physically causing network issues.

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                        • nadnerBN
                          nadnerB
                          last edited by

                          Sooooo, did you get it resolved?

                          1 Reply Last reply Reply Quote 1
                          • scottalanmillerS
                            scottalanmiller
                            last edited by

                            No she's been using a backup laptop as we've not had time to investigate.

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                            • thanksajdotcomT
                              thanksajdotcom
                              last edited by

                              Her laptop and @JaredBusch 's printer issue. We're just full of unresolved, wonky issues.

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                              • scottalanmillerS
                                scottalanmiller
                                last edited by

                                We got a Nexus set up to use to monitor the wireless during times of issues, but have not had a chance to check it yet.

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