Elements of a good IT career
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Quality Customer Service. I'll take an IT pro that wants to make things better for his clients any day over the know-it-all asshole that thinks he is not replaceable. If you strive to provide the best service you can to your client (end users, supervisor, company - even the janitor), then you will do the things necessary to maintain that effect- study, test things, offer services with a positive attitude, and learn to say "no problem" with honest discussion about getting the results.
Never lie, steal or manipulate. Always do the right thing. Never jump ship just for money. -
@Hubtech Yes, copious amounts of coffee. Critical and key.
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Really understanding you role within a business. Knowing that IT remains a support group, a high end one but always support. We are not the priority and our job is to do as the business needs / demands. Too often IT people think that they should be in charge and try to take over other duties.
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@Bob-Beatty said:
learn to say "no problem" with honest discussion about getting the results.
I'm reminded of a new client we have in our shared hosting environment. He somehow got into the contract that he can perform snapshots on his VMs, a big no no in the environment. This went through sales drones, service managers, etc. etc. etc. until it hit support. We told them it was going to take out other customers if they were doing this, specifically if you fill up a LUN it can take out the ESX box that LUN is connected to. Even though they have dedicated storage, they have the ability to take out an entire 32 node cluster in the process. Not to mention that we had no way of monitoring the size of the LUN through our current tools and the customer before even implementing their environment was at over 60% usage.
Management demanded that we say "no problem". Support's answer was not only no, but [moderated] no.
Sometimes in IT, it's good to know when to say no. Knowing what is possible and impossible is critical to an IT career.
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Networking (Human) is something I wouldn't have thought of when I started out, but it's been a blessing. The relationships you build with coworkers, former employers, vendors, etc. can really grow into a great resource.
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Human networking, both in person and online, is definitely huge.
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Don't concern yourself with who or how it happened, just fix it.
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And Change is inevitable in this area managing it separates the good from the better, and best.
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Thanks, Scott Alan Miller!!!
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@ChrisJ said:
And Change is inevitable in this area managing it separates the good from the better, and best.
And remember, as you go through change, so does everyone else. It isn't that change isn't tough, it's about it being relatively easier for us than for most people.
