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    Exchange calendar sync issues

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    • bbigfordB
      bbigford
      last edited by

      I have no idea where to start with this one because it is something I've saw in many environments. Here's a couple scenarios:

      *Organizer cancels an event, but attendees do not get the cancellation.

      *Attendee sends a proposed time to organizer, but organizer does not get the notification.

      The only partial work around I've found is to completely delete the event series both on the organizer's calendar and the attendees. Then send out new invites. This works about 80% of the time, but doesn't always stick. It's tedious and not a long term solution.

      I've witnessed this on Exchange 2007, 2010, and 2013.

      Any idea? I can't really just poke at it since it is something that the client CEO is upset about. So I have to have a few real solutions to bring to the table so I'm not just wasting time.

      Just wondering if anyone has witnessed this, maybe a cause and solution?

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      • DashrenderD
        Dashrender
        last edited by

        what clients are in use? We don't have issues that only use Outlook, but toss in an iPhone and the world goes to hell.

        bbigfordB 1 Reply Last reply Reply Quote 1
        • bbigfordB
          bbigford @Dashrender
          last edited by

          @Dashrender said in Exchange calendar sync issues:

          what clients are in use? We don't have issues that only use Outlook, but toss in an iPhone and the world goes to hell.

          Super standard setup for this one particular client.

          *Windows 7
          *Outlook 2013
          *Exchange 2007 (migrating to 2013, so that they can then migrate to 2016). This issue has been happening even when they were on Outlook 2010.

          Everything is fully patched.

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          • DashrenderD
            Dashrender
            last edited by

            Do you have network issues?

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            • DashrenderD
              Dashrender
              last edited by

              Are you using cached mode in Outlook? I turned that off back in 2007 and have kept it off ever since. Because our users access 12 calendars of other users daily, and the non owned calendars are only updated when you open the calendar, this resulted in lag when a user would open those calendars, sometimes making someone think there was nothing slotted, and it would populate and now be double booked.

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