Moderation over there.
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I would love to work on your opinion of MSP's. WE are a loveable bunch, or at least some of us are
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http://mangolassi.it/topic/1845/msp-sector-specialist-startup/37
The post in the linked SW thread is no longer there. I assume moderated out. This was not the only post along this line by @thecreativeone91 but none of them were worthy of moderation IMO.
Everyone is allowed an opinion and even allowed to speak it when not defamitory, etc. to others.
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@JaredBusch said:
http://mangolassi.it/topic/1845/msp-sector-specialist-startup/37
The post in the linked SW thread is no longer there. I assume moderated out. This was not the only post along this line by @thecreativeone91 but none of them were worthy of moderation IMO.
Everyone is allowed an opinion and even allowed to speak it when not defamitory, etc. to others.
Ahhh I remember that thread now. I would contest it. I went a little further and outright expressed concern that the OP was even asking such a question.
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Okay, so what was the post?
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@DenisKelley said:
Okay, so what was the post?
In a nutshell, OP said they were contracted to build a VPN and they wanted to know how to make a proposal. Appeared to be an MSP who shouldn't be.
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I think part of it is the OP is asking for a proposal but I think he has already gotten the job so proposal might be the wrong word. But still being moded for that doesn't seem right.
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Here is the post.
http://community.spiceworks.com/topic/545203-how-to-write-a-project-proposal
Please note, the post was in English but everything is in Tokyo and prices in Yen. This means the OP is likely not using their native language.
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Yeah I am guessing. I asked a question to try and clarify things a little. Hopefully that will help him get the information he needs:
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@Minion-Queen said:
Yeah I am guessing. I asked a question to try and clarify things a little. Hopefully that will help him get the information he needs:
a little clarification can go a long ways. I've seen really bad posts get turned around if the OP truly understands that their messaging was way off. Some people take it as an instant insult though.
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I'm wondering if some of it's an issue with the new layout they rolled out or something. I'm noticing some posts are missing with the new layout. I can't even see some of my own that I'm getting spice notifcations for.
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@thecreativeone91 said:
I'm wondering if some of it's an issue with the new layout they rolled out or something. I'm noticing some posts are missing with the new layout. I can't even see some of my own that I'm getting spice notifcations for.
It is. I used it for about 10 minutes this morning and watched a single post, it never refreshed.
Known issue, it's only a test anyways so I switched back pretty quickly.
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@Bill-Kindle How do you switch back?
Edit: Found it, it's buried on the footer.
So apparently I'm not actually in moderation (at least doesn't seem to be) the error stopped coming up when I switched back. -
@Minion-Queen said:
Yeah I am guessing. I asked a question to try and clarify things a little. Hopefully that will help him get the information he needs:
We've had A LOT of bad luck with MSPs in the past. We used to just contract out for techs. It we've used a lot of MSPs for other projects just because we don't have a ton of staff in IT. But, most of the time these MSPs would take projects and then we'd find out they actually didn't know how to do the stuff yet, they planned on just guessing as they went or asking us a bunch of questions to get it done. I have no dobut that the bigger MSPs do better but they aren't around here. I think the majority of the super small ones are like that.
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@thecreativeone91 what kinds of apps are you asking MSPs to help you support? If they are custom or apps that don't have a HUGE install base, think Windows, Office, browsers maybe something like MAS 90, etc... You're not going to find a single shop who can support all the little stuff. Anyone who does support that stuff is going to be more expensive because they have chosen to specialize in a smaller used product set, supply and demand tells you that their rates will be higher.
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@Dashrender said:
@thecreativeone91 what kinds of apps are you asking MSPs to help you support? If they are custom or apps that don't have a HUGE install base, think Windows, Office, browsers maybe something like MAS 90, etc... You're not going to find a single shop who can support all the little stuff. Anyone who does support that stuff is going to be more expensive because they have chosen to specialize in a smaller used product set, supply and demand tells you that their rates will be higher.
We don't have any custom apps. aside from random tools I've made which are just for diagnosing.
Most of it is pretty simple Windows 7(was some XP then) and office apps issues. Generally they tend to be users having issues with email. also some troubleshooting if sites don't load properly for one user (resetting IE, installing plug-ins etc). We also got an MSP to install our IP PBX but they never did it, we paid half up front and at least we got the hardware, but it was a months before they could even figure out how to setup digium, which supposedly they had done before (they gave us a list and we did check refernces) I think from what I found out the guys who used to do them quit, and no one knew how to do them anymore. anyway I ended up just doing it myself in the matter of a few days.
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I wish I had pictures of some of the CAT5/RJ-45 terminations they do as well. none of them even had the jacket crimp in the RJ-45 the the individual conductors would be expects for a 1/2 or so even outside the RJ-45.
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@thecreativeone91 said:
I'm wondering if some of it's an issue with the new layout they rolled out or something. I'm noticing some posts are missing with the new layout. I can't even see some of my own that I'm getting spice notifcations for.
I've seen cache issues where a whole page was missing.
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I've heard a lot of complaints about heavy moderation there. Haven't seen it first hand but it is apparently making a big stink. A few months ago it was really being talked about a lot. Seems to have died down, though.
