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    Connection lost

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    • N
      nvila
      last edited by

      Hi,

      We encounter issue where we will lost connection for 5 to 15 minutes. We noted the issue on 2 offices using WIFI. When i encounter it, i usually switch to UTP cable connection.

      How to check the issue and what causes it? for now we are running software that records connection lost using ping. We able to document the connection lost but where to go from here?

      1 Reply Last reply Reply Quote 1
      • scottalanmillerS
        scottalanmiller
        last edited by

        Can you describe what the network is like between the two points known to have lost connectivity?

        N 1 Reply Last reply Reply Quote 0
        • N
          nvila @scottalanmiller
          last edited by

          @scottalanmiller User > AP > switch > firewall > internet. how do you want me to describe it?

          DashrenderD 1 Reply Last reply Reply Quote 1
          • scottalanmillerS
            scottalanmiller
            last edited by

            Okay, so at which point is the connection dropping? From each end, ping the nearest device, then the next nearest. Where is the connection failing?

            1 Reply Last reply Reply Quote 0
            • StrongBadS
              StrongBad
              last edited by

              So you feel that the wifi is definitely the issue? It seems the most likely spot, but do you know that that is where the break is?

              1 Reply Last reply Reply Quote 0
              • thwrT
                thwr
                last edited by

                I would just observe (read: monitor) things to see WHERE the connection drops. Use some monitoring tool maybe.

                1 Reply Last reply Reply Quote 0
                • DashrenderD
                  Dashrender @nvila
                  last edited by

                  @nvila said in Connection lost:

                  @scottalanmiller User > AP > switch > firewall > internet. how do you want me to describe it?

                  You can setup your ping tester to ping each of these devices to see what stops responding.

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