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    Citrix Issue -HTTP not Found

    Scheduled Pinned Locked Moved IT Discussion
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    • DashrenderD
      Dashrender
      last edited by

      open a command prompt and try pinging the HTTP address that is in the Citrix VDI client

      LakshmanaL 1 Reply Last reply Reply Quote 0
      • LakshmanaL
        Lakshmana @Dashrender
        last edited by

        @Dashrender Ping,Telnet and Tracert are done and there is no issue with that

        1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender
          last edited by

          ask your VDI people to see what the logs say for this client trying to connect to them.

          1 Reply Last reply Reply Quote 1
          • dafyreD
            dafyre
            last edited by

            Is this happening to one user or all?

            LakshmanaL 1 Reply Last reply Reply Quote 0
            • LakshmanaL
              Lakshmana @dafyre
              last edited by

              @dafyre The issue is with only one user.

              1 Reply Last reply Reply Quote 0
              • dafyreD
                dafyre
                last edited by

                Are you able to access any logs on the server to see if the server is actually seeing the client connect?

                LakshmanaL 1 Reply Last reply Reply Quote 0
                • LakshmanaL
                  Lakshmana @dafyre
                  last edited by

                  @dafyre I don't have access to check that.But need to troubleshoot the issue soon.

                  DashrenderD 1 Reply Last reply Reply Quote 0
                  • DashrenderD
                    Dashrender @Lakshmana
                    last edited by

                    @Lakshmana said:

                    @dafyre I don't have access to check that.But need to troubleshoot the issue soon.

                    How are you to troubleshoot if you don't have access to the logs?

                    LakshmanaL 1 Reply Last reply Reply Quote 0
                    • LakshmanaL
                      Lakshmana @Dashrender
                      last edited by

                      @Dashrender Good Question but need to troubleshoot without any access.Needs to coordinate with any team to proceed further/.;.

                      dafyreD scottalanmillerS 2 Replies Last reply Reply Quote 0
                      • dafyreD
                        dafyre @Lakshmana
                        last edited by dafyre

                        @Lakshmana said:

                        @Dashrender Good Question but need to troubleshoot without any access.Needs to coordinate with any team to proceed further/.;.

                        You may need to check with the guys that manage that Citrix server.

                        Edit: Can you get us a screen shot?

                        1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @Lakshmana
                          last edited by

                          @Lakshmana said:

                          @Dashrender Good Question but need to troubleshoot without any access.Needs to coordinate with any team to proceed further/.;.

                          Access is permission. If you don't have permission to work on the issue, it's not your issue. Just open a ticket or whatever and pass it on to the right people.

                          1 Reply Last reply Reply Quote 0
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