ML
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Missing PDF icon. Adobe Acrobe XI

    Scheduled Pinned Locked Moved Solved IT Discussion
    6 Posts 3 Posters 1.5k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • L
      LAH3385
      last edited by LAH3385

      0_1458166360418_upload-55a2d84c-d34e-4962-925e-fc6f566c4b29
      I install this copy of Adobe Acrobat XI via GPO publish. Somehow after the installation it is missing PDF icons.
      Before this acrobat, this PC was installed with Adobe Reader DC (ninite). The user wants Acrobat, so I uninstall Reader DC, then intall Adobe Acrobat via publish. Now it is missing pdf icon.
      0_1458166521962_upload-db6d8353-4783-448e-bbf6-a03d7d17588f
      Another machine I tested with I install via publish GPO with no prior Adobe installed, and did not ran into missing icon issue. Maybe because Reader DC is not compatible with Acrobat?

      Step taken:
      Manually uninstall > restart > reinstall via publish = missing icon
      RenoUninstall > Restart > Restart again > reinstall via publish = missing icon
      Reno Uninstall > Restart > Restart > reinstall via installer = missing icon
      Uninstall with AdoAcrobatCleaner > Restart > reinstall via installer = missing icon.

      I don't know what to do next. The application works even without icon, but it looks weird. Please help ** cry in tears of defeat **

      EDIT: Answer

      1 Reply Last reply Reply Quote 0
      • gjacobseG
        gjacobse
        last edited by

        Something doesn't seem right - as you have eluded to.

        Manually uninstall Adobe then run CCleaner to clean the registry. After that, manually install the Adobe.

        1 Reply Last reply Reply Quote 0
        • J
          Jason Banned
          last edited by

          Most likely something is wrong with your customizations on the MSI you are deploying.

          L 1 Reply Last reply Reply Quote 0
          • L
            LAH3385 @Jason
            last edited by LAH3385

            @Jason said:

            Most likely something is wrong with your customizations on the MSI you are deploying.

            If that is true, then after reno uninstaller > install via installer should fix the problem.
            unless the .msi of the installer itself is the cause. I used .exe for manual install.

            @gjacobse said:

            Something doesn't seem right - as you have eluded to.

            Manually uninstall Adobe then run CCleaner to clean the registry. After that, manually install the Adobe.

            That is a good idea.

            J 1 Reply Last reply Reply Quote 0
            • J
              Jason Banned @LAH3385
              last edited by

              @LAH3385 said:

              If that is true, then after reno uninstaller > install via installer should fix the problem.
              unless the .msi of the installer itself is the cause. I used .exe for manual install.

              Not always a lot of times once a bad install is done it's not as easy as doing a reinstall.

              1 Reply Last reply Reply Quote 1
              • L
                LAH3385
                last edited by LAH3385

                So to answer my own thread. I use REVO Pro with Advance search/removal and that fixed the problem. Not sure why standard REVO cannot do the job. After the Advance search and delete, reinstall with installer (not GPO) and it install successfully.

                😄 😄 😄 😄 😄

                1 Reply Last reply Reply Quote 0
                • 1 / 1
                • First post
                  Last post