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    Zoho ManageEngine ServiceDesk Plus is Now Free!

    Scheduled Pinned Locked Moved IT Discussion
    zohomanageengineservice desk plushelpdesksaas
    126 Posts 22 Posters 40.1k Views
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    • scottalanmillerS
      scottalanmiller @thanksajdotcom
      last edited by

      @ajstringham said:

      @scottalanmiller It's a loss leader. Think about it. The penny deals at Staples during back to school. They get small revenue on it but it's still costing more to ship and store and stock than it's selling for. Spiceworks has a team for dev and support on the app. I find it hard to believe they are making any money on the app itself. At best I'd guess they come close to breaking even. But the general term is loss leader. You are going a little too literal...

      At staples that is a loss leader. They actually lose money. Spiceworks never meant for the community to make money. They actually make profit on the helpdesk app. It's not the loss leader. It's the product that they intended to sell.

      Bill KindleB 1 Reply Last reply Reply Quote 0
      • Bill KindleB
        Bill Kindle @scottalanmiller
        last edited by

        @scottalanmiller And sell access to vendors.

        1 Reply Last reply Reply Quote 2
        • scottalanmillerS
          scottalanmiller
          last edited by

          It's a little bit literal but one is intended to pull someone in. The other was the actually goal.

          1 Reply Last reply Reply Quote 0
          • thanksajdotcomT
            thanksajdotcom
            last edited by

            Yes. It may be what the original plan was but it's most certainly not anymore. So would it be more appropriate to refer to it as the gateway drug?

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • IRJI
              IRJ
              last edited by

              I wish they made their AD Manager free 😞 I really like it.

              1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @thanksajdotcom
                last edited by

                @ajstringham they still feel the app is the product.

                thanksajdotcomT 1 Reply Last reply Reply Quote 0
                • thanksajdotcomT
                  thanksajdotcom @scottalanmiller
                  last edited by

                  @scottalanmiller Who does? If it's anyone it's the exec team. I can guarantee the sales team knows it ain't. The CMs know it ain't. Anyone working IT there knows it ain't.

                  1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    IT team? You mean one guy?

                    thanksajdotcomT 1 Reply Last reply Reply Quote 0
                    • thanksajdotcomT
                      thanksajdotcom @scottalanmiller
                      last edited by

                      @scottalanmiller Yea...poor Kris...

                      1 Reply Last reply Reply Quote 0
                      • thanksajdotcomT
                        thanksajdotcom
                        last edited by

                        @scottalanmiller Doesn't change the point of my post though. Only people who might be clinging to legacy thinking as far as the company are founding/early members.

                        1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @scottalanmiller
                          last edited by

                          Well, we already have our ServiceDesk Plus demo up and running on Rackspace!

                          thanksajdotcomT 1 Reply Last reply Reply Quote 0
                          • thanksajdotcomT
                            thanksajdotcom @scottalanmiller
                            last edited by

                            @scottalanmiller when'd you do that? Just now?!

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @thanksajdotcom
                              last edited by

                              @ajstringham said:

                              @scottalanmiller when'd you do that? Just now?!

                              Yes. Details are up in Yammer.

                              thanksajdotcomT 1 Reply Last reply Reply Quote 0
                              • thanksajdotcomT
                                thanksajdotcom @scottalanmiller
                                last edited by

                                @scottalanmiller Okey dokey.

                                1 Reply Last reply Reply Quote 0
                                • C
                                  ChristopherO
                                  last edited by

                                  I'm playing with the SaaS model this morning. Love what I'm seeing so far, but trying to import my AD users isn't going well. The provisioning app refuses to bind - tells me I have the wrong username or password...but the same combinations work fine in LDP.exe 😕

                                  1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller
                                    last edited by

                                    Is the SaaS model free too?

                                    1 Reply Last reply Reply Quote 0
                                    • PSX_DefectorP
                                      PSX_Defector
                                      last edited by

                                      Eh, doesn't matter for us. We have two custom created ticketing systems along with Remedy and one we finally phased out a year ago. We are supposed to be folding in all the others into our one single product, but that's gonna be way down the road.

                                      Although it might be good to have it under my belt when it comes around to looking for jobs. Also doesn't hurt that one of our customer's uses it for their service.

                                      1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller
                                        last edited by

                                        It runs on JBoss which is interesting.

                                        1 Reply Last reply Reply Quote 0
                                        • PSX_DefectorP
                                          PSX_Defector
                                          last edited by

                                          Assuming MySQL is driving the DB?

                                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                                          • scottalanmillerS
                                            scottalanmiller @PSX_Defector
                                            last edited by

                                            @PSX_Defector said:

                                            Assuming MySQL is driving the DB?

                                            PostgreSQL by default. MS SQL Server as an option.

                                            1 Reply Last reply Reply Quote 0
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