How Does Local Storage Offer High Availability
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@BBigford said:
@travisdh1 I do remember that one but I thought I had read SAM say something else. Maybe I'm just crazy. I'm probably crazy. It could very well have been that though. That feature was completely misleading and criminal to even put on a feature sheet.
As long as they only called it redundant. Most IT people don't care about reliability, they just want redundancy. So why not sell it to them?
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@scottalanmiller said:
@BBigford said:
@travisdh1 I do remember that one but I thought I had read SAM say something else. Maybe I'm just crazy. I'm probably crazy. It could very well have been that though. That feature was completely misleading and criminal to even put on a feature sheet.
As long as they only called it redundant. Most IT people don't care about reliability, they just want redundancy. So why not sell it to them?
I can't remember if they were labeled as redundant and it being a straight up lie, or if they were marketed as dual controllers and it being implied, which is basically misleading...
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@BBigford said:
@scottalanmiller said:
@BBigford said:
@travisdh1 I do remember that one but I thought I had read SAM say something else. Maybe I'm just crazy. I'm probably crazy. It could very well have been that though. That feature was completely misleading and criminal to even put on a feature sheet.
As long as they only called it redundant. Most IT people don't care about reliability, they just want redundancy. So why not sell it to them?
I can't remember if they were labeled as redundant and it being a straight up lie, or if they were marketed as dual controllers and it being implied, which is basically misleading...
Redundant is the correct term. Redundant means nothing, it only means there are two of them. Like you have redundant seat belts in your car. Only one is useful, but it doesn't stop the term from being correct. In the UK, being redundant implies you are useless and being fired. The idea that redundant means more reliable is purely made up by IT people and is one of those things that IT does to aid marketers. The marketer says something useless, like redundant, and the IT person just assumes that the marketer meant to say reliable, so in their head they replace the term. But redundant suggests nothing of the sort. It's not lying in the least, the lie is that redundancy has value.
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They are truly dual controllers. There is nothing misleading. The only thing that would be misleading is if someone says that dual controllers and/or redundancy gives you high availability. That's the misleading part.
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@scottalanmiller said:
They are truly dual controllers. There is nothing misleading. The only thing that would be misleading is if someone says that dual controllers and/or redundancy gives you high availability. That's the misleading part.
When it really boils down, I think maybe the problem is not in the marketing, but in the assumption by the buyer about what they are receiving without asking all the qualifying questions.
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@BBigford said:
When it really boils down, I think maybe the problem is not in the marketing, but in the assumption by the buyer about what they are receiving without asking all the qualifying questions.
Yup. I help IT people with this all of the time. I hear it constantly. "But they told me this...." Then I say "Did they really? That would be lying, what did they actually say?"
Then it turns out, nearly every time, that the sales person said something factual, but not positive about the product. Then the IT person, certain that the sales person meant to say something positive, corrected what they said "in their head" and made it so that they heard something positive that was never stated or implied at all.
It's like a word problem, something else IT people often struggle with. Read many posted IT questions. If you look, you'll often see a question about an application configuration issue or a license mistake but they will post it to a virtualization forum and put a title that only mentions things that aren't related to the issue and have a huge description with the problem hidden in it.
Why do people do this? Because they are confused and cannot decipher what is and isn't relevant and what it means. It IT people so often have problems expressing what matters when they are the ones telling the problem, imagine what a problem it is when hearing a description!
All marketing has to do is say enough stuff, just random stuff, and the IT Pros will, much of the time, hear something close enough to something that they wanted to hear that they will fill in the gaps!
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Examples of negatives or neutrals that sales people use and IT people turn into positives....
It's Redundant:
IT Hears: It's highly reliable.
What it actually means: It costs more because you are double spending!It has a large ecosystem
IT Hears: It's so popular everyone makes software for it.
What it actually means: The product is so lacking in features that a market has sprung up fixing it!It's Closed Source
IT Hears: It comes with support.
What it actually means: You are a hostage to the vendor and their is no incentive to provide good support! -
@scottalanmiller said:
Examples of negatives or neutrals that sales people use and IT people turn into positives....
It's Redundant:
IT Hears: It's highly reliable.
What it actually means: It costs more because you are double spending!It has a large ecosystem
IT Hears: It's so popular everyone makes software for it.
What it actually means: The product is so lacking in features that a market has sprung up fixing it!It's Closed Source
IT Hears: It comes with support.
What it actually means: You are a hostage to the vendor and their is no incentive to provide good support!It's Closed Source: I definitely agree with you there.
It's Redudant: We're just talking about controllers still, right? (Thinking about clusters).
It has a large ecosystem: I didn't really understand that one, with the market springing up to fix it. A large ecosystem to me would mean there are tons of different devices available for development on the platform, and tons of development going on. Like OpenStack would be something I would call a fairly large ecosystem...
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@BBigford said:
It's Redudant: We're just talking about controllers still, right? (Thinking about clusters).
No, the term means "two of something". Nothing more. If you feel the term redundancy means something positive, there is a misunderstanding.
Redundancy isn't inherently bad, but it is also not inherently good. The term carries no such connotation.
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@BBigford said:
It has a large ecosystem: I didn't really understand that one, with the market springing up to fix it. A large ecosystem to me would mean there are tons of different devices available for development on the platform, and tons of development going on. Like OpenStack would be something I would call a fairly large ecosystem...
A good example is VMware. It is often sold as its key value being "a big ecosystem, tons of vendors make stuff for it."
Exactly, they need third party vendors to make their RAID for them, their backups for them, their storage replication for them, etc.
XenServer is then derided for having a small ecosystem. Conveniently the people making money selling VMware leave out that XenServer doesn't need one since all of the things that people make for VMware are built in to XenServer (RAID, DRBD, backup, etc.) Why would someone remake something that is already included?
It's like saying that you should buy Windows because of all the AV vendors and ignore Linux because it doesn't need them.
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@scottalanmiller said:
@BBigford said:
It's Redudant: We're just talking about controllers still, right? (Thinking about clusters).
No, the term means "two of something". Nothing more. If you feel the term redundancy means something positive, there is a misunderstanding.
Redundancy isn't inherently bad, but it is also not inherently good. The term carries no such connotation.
Ok, just wanted to make sure. I was hearing "two of something", obviously buying two of something is more than buying one of something though.
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@BBigford said:
Ok, just wanted to make sure. I was hearing "two of something", obviously buying two of something is more than buying one of something though.
Doesn't mean that you have a way for two of them to be better than one, though. Redundant bills, redundant outages... all bad things.
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Imagine if we applied it to something really silly, like licenses. I'll sell you "redundant Windows Server licenses." Literally, twice as many as you can use.
Sound good? No, of course not. And yet... that's actually better than dual controllers in most cases, because the double licenses is only a waste of money. But double controllers is often a waste of money AND they make the system more dangerous!
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@scottalanmiller said:
@BBigford said:
Ok, just wanted to make sure. I was hearing "two of something", obviously buying two of something is more than buying one of something though.
Doesn't mean that you have a way for two of them to be better than one, though. Redundant bills, redundant outages... all bad things.
Maybe I don't follow, but how would having a server cluster (just another redundant service on the network) be a bad thing? You're increasing your points of failure, sure, but you aren't relying on a single point...
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@BBigford said:
Maybe I don't follow, but how would having a server cluster be a bad thing? You're increasing your points of failure, sure, but you aren't relying on a single point...
I didn't say that it was. I said that redundancy is neither good nor bad. You are trying to associate the value of the cluster with the concept of redundancy. Yes, in that case, redundancy was a tool used to get reliability. But I think you are confusing the means with the ends. It is the reliability improving that is what is good. That you used redundancy to get here is irrelevant.
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@scottalanmiller said:
@BBigford said:
Maybe I don't follow, but how would having a server cluster be a bad thing? You're increasing your points of failure, sure, but you aren't relying on a single point...
I didn't say that it was. I said that redundancy is neither good nor bad. You are trying to associate the value of the cluster with the concept of redundancy. Yes, in that case, redundancy was a tool used to get reliability. But I think you are confusing the means with the ends. It is the reliability improving that is what is good. That you used redundancy to get here is irrelevant.
Haha sorry Scott, I think that misconception you mentioned earlier is what is happening here. I am hearing you say one thing, and associating it with something else, causing confusion. Some things should be redundant (like clusters that house critical services), but to associate "redundant" as being important with *any *product/service is obviously ridiculous. Did I break that down alright?
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@BBigford said:
@scottalanmiller said:
@BBigford said:
Maybe I don't follow, but how would having a server cluster be a bad thing? You're increasing your points of failure, sure, but you aren't relying on a single point...
I didn't say that it was. I said that redundancy is neither good nor bad. You are trying to associate the value of the cluster with the concept of redundancy. Yes, in that case, redundancy was a tool used to get reliability. But I think you are confusing the means with the ends. It is the reliability improving that is what is good. That you used redundancy to get here is irrelevant.
Haha sorry Scott, I think that misconception you mentioned earlier is what is happening here. I am hearing you say one thing, and associating it with something else, causing confusion. Some things should be redundant (like clusters that house critical services), but to associate "redundant" as being important with *any *product/service is obviously ridiculous. Did I break that down alright?
Right. For example... what you need is a certain level of reliability. If you get that from a redundant cluster, great. If you get it from a single machine that is more reliable, that's great too.
Think of it as you need something to hold up your coffee. You could choose all kinds of things, but a single brick is a pretty good one. Come back in 100 years, chances are, that brick will not have failed. Two pieces of wood, two bundles of straw, all kinds of redundant things would prove to not be as reliable as one brick.
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Redundancy might be a means to reliability. It might not be. But what is important to remember is that reliability is the goal, redundancy is, at best, a potential means to that end.
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@scottalanmiller said:
Redundancy might be a means to reliability. It might not be. But what is important to remember is that reliability is the goal, redundancy is, at best, a potential means to that end.
Redundancy also means planning for failure. I would never build a single storage server without replication with out much protesting and wailing / gnashing of teeth. Storage systems do fail. Servers do fail. The network does fail.
Having redundancy in those failure situations is a good thing when the failure happens and redundancy works. Ideally, in that situation, nobody but the IT staff should notice that something died.
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@dafyre said:
Redundancy also means planning for failure. I would never build a single storage server without replication with out much protesting and wailing / gnashing of teeth. Storage systems do fail. Servers do fail. The network does fail.
No, it does not. You missed the point of the conversation. Redundancy means two of something. It implies zero capability of that secondary device being able to protect something in the case of failure. Redundancy can just as easily mean inducing failure as protecting against it or just doing nothing (dual licenses.) The point here has been that IT pros are continuously using the term redundancy to mean something it does not which, in turn, confuses them and allows marketing people to say true things that IT people take to mean false ones - being self misleading.
That things fail and that having a way to protect against that is good is true, but you are mixing the needed result which is reliability with a tool that may help or may hurt or may be indifferent called redundancy.
