Cannot Control My Desktop from Center Kaspersky

scottalanmiller

@scottalanmiller said:

@IT-ADMIN said:

@scottalanmiller said:

@IT-ADMIN said:

@Ambarishrh said:

Check this and you should get the contact details based on the location http://support.kaspersky.com/b2b#

thanks for the link, but i can't find any nearest country and the majority of mobile numbers not working

That suggests that this is not a product that you want to be paying for. I'd look at alternatives.

Webroot is here in the community, for example.

i didn't understand you well
we already bought 2 volume licenses (25 and 15)
thanks

i
Can you get your money back? Sounds like they are not providing the support.

off course i can't, i already use the licenses for a period of time, but now i want to manage my workstations centrally

How long is that period of time? If they refuse support during the license period and you have a support agreement for the product you have not received the product that you bought, correct? Maybe you do not have support from them, in which case, there isn't much to be done but don't buy them again.

But if you paid for support and are not getting it, get your money back.

IT-ADMIN

we had 2 year license, and only about 3 months remaining now,
the thing is i want to know whether managing my workstations from a central machine is possible or not before renewing the licenses,
the KSOS 3 was great and it offer this feature, the new version KSOS 4 has a web kaspersky center which is a very bad idea

scottalanmiller

I see. At least your time with them is nearly up. Sounds like both technical and support issues. I've not used the Center product so can't say if what you want is possible. But it sounds like there are issues.

IT-ADMIN

i found the solution
the solution is to downgrade to KSOS 3
what a bad software :(, old version are better than the new ones

Ambarishrh

@IT-ADMIN said:

i found the solution
the solution is to downgrade to KSOS 3
what a bad software :(, old version are better than the new ones

So what other features are you losing when you downgrade?

IT-ADMIN

actually i didn't use KSOS 4 for a long time to explore its new feature, i'm ok now with KSOS 3
but i wonder why they make the remote management as a web console, ??? it is a bad idea, let us suppose i lose internet connection in this case i cannot manage my workstations

scottalanmiller

@IT-ADMIN is it really important to manage your desktops during the moments that you have lost Internet access? That's not a normal concern, do you feel that this affects you in some way? It's a reasonable thing to question, but I know no business that would find this to be a problem at all.

dafyre

@IT-ADMIN said:

actually i didn't use KSOS 4 for a long time to explore its new feature, i'm ok now with KSOS 3
but i wonder why they make the remote management as a web console, ??? it is a bad idea, let us suppose i lose internet connection in this case i cannot manage my workstations

If you can't manage your workstations because you have no internet... you have bigger problems, lol.

scottalanmiller

Unless having no Internet is a super regular thing, like you are offline for weeks at a time on a regular basis. If that is the case, using hosted products at all is pointless.

IT-ADMIN

aside from that, even the idea to manage something private like workstations using the cloud is not a good idea

scottalanmiller

@IT-ADMIN said:

aside from that, even the idea to manage something private like workstations using the cloud is not a good idea

What? Why? What would be better?

scottalanmiller

Why would hosted management be anything but awesome? Running your own management platforms is generally just a waste of resources and limits you. Basically to be useful you have to build your own centrally hosted system just like the hosted service but then you do it not as well, with fewer resources, at higher cost and lower security.

What would be the reason to even consider non-cloud here? Other than if your Internet access is so bad that you are not really online at all.

IT-ADMIN

the natural is using a LAN application not a web application
i mean doing the whole management locally without going outside the web

scottalanmiller

@IT-ADMIN said:

the natural is using a LAN application not a web application
i mean doing the whole management locally without going outside the web

Natural? It's legacy, certainly. What what is natural about it? What is positive about it?

IT-ADMIN

you feel safe when you are doing something locally without going outside your coreprate network

IT-ADMIN

is this feeling is wrong???
because whenever i'm doing something on the cloud i start have concern on security

JaredBusch

@IT-ADMIN said:

is this feeling is wrong???
because whenever i'm doing something on the cloud i start have concern on security

I most certainly do not. The only reason to feel safe locally is because you are practicing security through obscurity, and that is not security.

Well known reputable providers have security teams dedicated to ensuring their services are secure.

scottalanmiller

@IT-ADMIN said:

you feel safe when you are doing something locally without going outside your coreprate network

Exactly. Feeling safe is a bad emotion. Statistically you are less safe. Work from stats, logic and facts when possible, avoid emotions as a guiding means for determining security. If you understand all of the factors involved, you would not feel safe(er) doing this. Not that it is reckless, but being local doesn't make you safe or even safer. The more you take on yourself, the less safe you are likely to be.

This is related to the "airplane illusion." People are scared to fly even though it is safer than driving. It is a loss of control that they fear, not a loss of safety.

scottalanmiller

@IT-ADMIN said:

is this feeling is wrong???
because whenever i'm doing something on the cloud i start have concern on security

This is backwards. Not that you shouldn't always be concerned about safety. But statistically "the cloud" is safer. A lot safer in most cases. You should have the opposite feeling. Anything you run something yourself you should say "but how can I possibly secure this as well as a company with tons of experts focused on nothing but this?"

scottalanmiller

@JaredBusch said:

@IT-ADMIN said:

is this feeling is wrong???
because whenever i'm doing something on the cloud i start have concern on security

I most certainly do not. The only reason to feel safe locally is because you are practicing security through obscurity, and that is not security.

Well known reputable providers have security teams dedicated to ensuring their services are secure.

^^^ This. Not only do they have teams of people that do this, and they have people with a lot more experience than you are likely to have, and lots of them... but they also have more money and resources, take security much more seriously, don't deal with SMB politics crippling their security efforts, have tons of reputation on the line and the big one... they know their product far better than anyone else and simply have more capability to protect it.