@scottalanmiller said in The MSP Model fails more often than not.:
@Breffni-Potter said in The MSP Model fails more often than not.:
- When an external is brought in, Often it is a deliberate decision to save costs by removing the internal team afterwards. Regardless of competence, performance or anything else, the decision just boils down to money saved, not what delivers the best return on investment.
This may be true, but not something I see in the real world. I'm not sure I've actually ever seen this first hand as an MSP, but I've seen it from internal IT people that think it is happening. I'm not totally sure that I know any internal people that were replaced with an MSP, but I'm certain it happens. But commonly? I'm not sure about that. It's repeated as a fear a lot, but of the MSPs and internal people here (which is everyone), how many of you had an MSP brought in and then had them replace you OR were brought in as an MSP and you replaced the people that were already there?
As an MSP, we've done attrition fill ins often (replacing people who leave) but not replacing people who still work there. Sometimes it's to let someone working in IT to move into management or something else, but that's IT attrition even if not corporate attrition.
To be honest, I've more often seen MSPs replaced by in-house IT because, on paper, it costs less to just pay one guy to deal with everything and be forced into a jack-of-all-trades situation than to pay the MSP price for the added value.