Customer bought 2 new Asus M51AD PCs with nVidia Geforce GTX 750 1GB cards from Best Buy which came with HDMI capable monitors (one 24" and one 27"). So when the customer setup the PCs she used the DVI to HDMI connector. DVI out from video card to HDVI on monitor. W8.1 PC
I was brought into setup other stuff as well as diagnose why there was no sound on both new PCs.
After checking the connections and testing with known good speakers I started digging into software and drivers.
- I checked nVidia's software and there was a DVI audio link, so I disabled it.
- Disabled nVidia drivers in the device manager under Sound
- I checked all the settings for Realtek Audio manager and Windows sound manager
- Contacted Tech Support and was told to update driver manually even thought Windows checked and said it had the latest and greatest.
- Contact Tech Support again as I was disconnected after the reboot
- When nothing worked, I was told I would have to send the PC's back
- Finally was told I could use Best Buy Geek Squad first since they sold the PC
By this time I was frustrated and had already Googled and found nothing. I still felt it was a hardware/software glitch.
Last thing I did after thanking Support for their "awesomeness" was to disconnect the DVI to HDMI cord and connect the VGA cord. Tried to play Free Falling on YouTube and viola! Sound, glorious sound.
Now can anyone explain WTF is going on here? Why would DVI to HDMI hijack the sound from the Realtek? Especially when I disabled it in the nVidia panel