Hello new Mangolassi.IT friends!
I decided for my first post (that I am just re-sharing from my SW post) I would make it a discussion on my favorite topic, "computer techs" who are often referred to as "tech guy." I was a computer technician for a K-12 district for over 7 years and learned a ton while doing so. When you are in a situation when you are only present for issues people tend to only think of you as a break fix solution to all issues in their life. Life Mr Meeseeks - We live in a box and stop existing after we completed the task.
I would like to encourage more computer techs to discuss issues, have conversations, and overall engage with end user. Engagement is one of the many things I did well as a computer tech. I always loved starting up a conversation while fixing a computer or ipad. It allowed me to look forward to certain teachers as well!
One thing I noticed with one of our newer techs was that teachers didn't seem to be fond of him. Sure he came in fixed the issue, but no real communication. Teachers often had the problem another 2 or 3 more times before it was fully resolved. The tech was not communicating enough with the end user, and the end user kept making the same mistakes causing him to come out.
Once we realized the tech was not communicating enough, we addressed the issue and teachers seemed to like him more and where overall much happier when he left. I understand our end users are not always the most pleasant but creating a link and common interest helps our jobs in the long run and improves overall workflow in the company or school.
5 Great Conversation Starters!
What type of phone do you have?
What did you do this past weekend?
Did you see that viral ____ YouTube video? It was all over my social media today.
Working on anything exciting lately?
Do you have any trips coming up?
It is important to note that you should just keep things light but professional, and if the end user does not want to talk don't push it.
