@scottalanmiller said in Anyone with Cisco download access (firmware) can help me ?:
@storageninja said in Anyone with Cisco download access (firmware) can help me ?:
I can pay someone but that costs money (It's an insurance policy against having to deal with all this stuff or do my own RCA's on obnoxious interop issues of SIP inspection with a broken 3rd party Avaya system etc).
With good spares and any level of competent receptionist, you can do this without needing a third party. Somehow, somewhere there is a scenario where there isn't a single competent employee within any reasonable distance, but we are into the insane niche here. And those techs sent out are just random on call remote hands, they don't have any specific skills or training. For all you know, it's your own receptionist that they have contracted to do that for you.
We had firewalls on barge/piers and lumbar sites with actually illiterate staff... also in retail cables and poets can be color coded and the stoned teenager there will screw it up. It’s not as far off as you think. Throw in language barriers overseas and it gets more fun.
This is part of the reason for cloud managed configs like Meraki, and Ubiquity. Cold spares have a lot larger config drift problem than people realize.