Hi, everyone. Just thought I'd mention QDesk, which is the new help desk system in development by our startup company, Quixotic Software. It will be hosted and free (ad supported) for all users.

Things are still in the very early stages, but we'd like to know what you, the IT community, look for in help desk software. Or maybe share what other support ticket software you've used, and what you liked or didn't like about it.

Thanks!

You know you want one.

Hi, guys. I'm Andy and I live in Austin, TX. I just joined Quixotic Software as Principle Engineer on the QDesk team. I've been a software engineer for 15 years and I can't wait to bring my skills and experience to this exciting new project. I'll also be sharing our progress and seeking input from the community to make QDesk the best help desk software out there.

@QDesk So far my experience with MongoDB has been great. It seems to just work. I've used RavenDB on a couple of projects in the past few years and it was terrible. It may have improved since I last used it, but the documentation was almost non-existent and none of the online examples worked. Also, I was using it with .NET and the LINQ provider was pretty much worthless.

NoSQL really makes you think about data relationships in a different way. It's weird for me not being able to query the data live with SQL, but I'm figuring things out.

Thanks, great video!

QDesk will be also a hosted solution, and it's designed with configurable IDs, specifically so we can support features like imports.

Cool. I've been using TypeScript with Node.js recently. Hopefully building Angular on TypeScript will make strong typing in MEAN applications that much smoother.

@coliver Of course! http://mangolassi.it/topic/4030/introducing-qdesk There's not too much to share yet, but things are moving quickly and we'll have more soon.

I'm not embarrassed to admit that I ate one of these the other day:

OK, maybe a little embarrassed. Sure was tasty, though.

I'm not embarrassed to admit that I ate one of these the other day:

OK, maybe a little embarrassed. Sure was tasty, though.

@scottalanmiller said:

And people wanting to say that they are "database programmers" - what does that even mean?... And so many people think that half of IT is DBAs even though none of them have ever met one.

During the twenty-or-so contracts I've worked as a software engineer, I've met probably half a dozen DBAs, and only one of them actually wrote SQL for our application. The rest of it was done by developers. I'm sure somewhere there is a person doing nothing but write stored procedures and database functions, but I have yet to meet them.

You know you want one.

QDesk will be also a hosted solution, and it's designed with configurable IDs, specifically so we can support features like imports.

Cool. I've been using TypeScript with Node.js recently. Hopefully building Angular on TypeScript will make strong typing in MEAN applications that much smoother.

@lance Are you using Visual Studio? That's had background compilation since 2005. Edit: Never mind, just saw that you are.

@QDesk said:

Nothing public to show yet, maybe as some progress is made Andy's team can post some screenshots of what is coming.

Definitely.

@coliver Of course! http://mangolassi.it/topic/4030/introducing-qdesk There's not too much to share yet, but things are moving quickly and we'll have more soon.

Hi, everyone. Just thought I'd mention QDesk, which is the new help desk system in development by our startup company, Quixotic Software. It will be hosted and free (ad supported) for all users.

Things are still in the very early stages, but we'd like to know what you, the IT community, look for in help desk software. Or maybe share what other support ticket software you've used, and what you liked or didn't like about it.

Thanks!

Thanks, everybody.