Hi, everyone. Just thought I'd mention QDesk, which is the new help desk system in development by our startup company, Quixotic Software. It will be hosted and free (ad supported) for all users.
Things are still in the very early stages, but we'd like to know what you, the IT community, look for in help desk software. Or maybe share what other support ticket software you've used, and what you liked or didn't like about it.