@gjacobse said in Ticketing Solutions for IT Department:
@tim_g said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@gjacobse said in Ticketing Solutions for IT Department:
@scottalanmiller said in Ticketing Solutions for IT Department:
@wrx7m said in Ticketing Solutions for IT Department:
I did checkout osticket last week, as result of seeing a post, here on ML. It does look good and the hosted pricing is reasonable.
NTG has been hosting their own, it's pretty simple to do. But we'll likely be on Sodium in a week or two. Just a few little things need to be finalized for it to be at a point that we can flip over.
Does my boss know this?
She's the one that decided.
Why wouldn't you wait until it's a more finished product before putting something like this into actual production?
Sure, put not even alpha software in a test environment, but in production? No way! But I guess that depends on where you are and how many and what types of users it will effect.
You could set it up in a real test environment, and tell some users to throw in a ticket here and there, so you can provide Sodium with some real feedback.
Using Sodium as a ticket system - one that should evovle anyway - isn't so much of a problem that I see. Now when you reference the other features - that may be a different story.. though starting now, you can get use to some of the aspects of it as it's being developed - and know how it will work for you as more options are available.
Now - being part of the beta or even alpha isn't always the best - and while there can be several releases of Sodium a day.. that may or not be a problem and may or may not cause some problems...
Some times you just have to say Meh,.. WTH and go for it. Now - when you are talking about a few hundred to thousand PCs,.. Meh I'm not rebuilding all those... so - nope.
That's what I meant. If you work for a place such as the one I do, and you rip out the current fully featured, polished, supported, and working ticketing system... and throw in something like Sodium (no offense, I'm excited about it), your in for some major trouble from all aspects.
That's why I said if it's just a few users/computers, sure, go for it if it fits in your environment.
However, I could stick it in a test environment on the back burner... and ask a few users such as those in IT and some others to throw up a ticket in there once in a while for testing. Using that it could potentially replace the current system and save the company money. But before going too far, I'd keep it internal only to just myself and a few other IT coworkers.