@johnhooks said:
@Dashrender said:
@johnhooks said:
@Dashrender said:
Mitel only gives the barest of logs... if you want more than that is like $10K for the reporting software.
That's insane. The place I was supposed to work for uses Mitel. He said they were stuck in a contract and couldn't get away from it.
Huh - I wonder what kind of contract?
The only thing that I can think that we'd be stuck with would be a year's worth of updates if we paid a yearly software maintenance fee.
I suppose they could be purely leasing the phone system.
I really don't think the guy knew what he was talking about. He said a few questionable things, so I kind of figured that wasn't the case. That was kind of one reason why I didn't take the job.
Some vendor force you to sign contract with them with promises of support for a period of years. We were almost got into one of those contract before. The contract stated that we must use their vendor as a sole provider for said equipment in exchange to lower rate. It was ridiculous. Plus, the "lower rate" was like 5-10% lower than their competitors. I even found some online retailer/vendor that sell phones, handset, labels, etc for 30-50% less. Glad we didn't go with them.
Still... have to say going with NEC was a mistake as well. Their quality is okay. But their support is questionable to failure. They have these "certified technician" from their vendors. These "certified technician" only know enough for them to get by each day. Worst part is they will not blame their knowledge or equipment even if it is their fault. One time our phones stop communicating to each other. They troubleshoot it for days with no success. Then I realized the phone server and the phones are on different subnet (DHCP). By statically assign all devices to be on the same subnet resolve the issue. Was it our fault for our DHCP to do what it was designed to do and cause the problem? I had multiple PCs, printers, and other devices on different subnet with no issue. Come the phone system and everything just went haywire. Afterward they billed us $500+ for their hours...that did not solve the problem. They were only doing Wireshark, restarting equipments, logging errors. Their written reasons do not make sense either. They stated that the problem was cause because our switch assign different ip addresses to each devices. They even (try to act smart) include the subnet 192.168.3.x when do don't even have that scope in our DHCP server. I mean.. switch assign DHCP?? That made me laugh for a while. We were confused as to why we have to pay them, but in the end we did pay them. Our vendor is just a hungry hyena. Right now we are actively seeking another vendor.. or only rely on them only for licenses, and get equipment from online vendor.
Feel good venting this out.