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    2. LAH3385
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    Recent Best Controversial
    • RE: Call Center: Call Report Application suggestion?

      @johnhooks said:

      @Dashrender said:

      @johnhooks said:

      @Dashrender said:

      Mitel only gives the barest of logs... if you want more than that is like $10K for the reporting software. 😞

      That's insane. The place I was supposed to work for uses Mitel. He said they were stuck in a contract and couldn't get away from it.

      Huh - I wonder what kind of contract?

      The only thing that I can think that we'd be stuck with would be a year's worth of updates if we paid a yearly software maintenance fee.

      I suppose they could be purely leasing the phone system.

      I really don't think the guy knew what he was talking about. He said a few questionable things, so I kind of figured that wasn't the case. That was kind of one reason why I didn't take the job.

      Some vendor force you to sign contract with them with promises of support for a period of years. We were almost got into one of those contract before. The contract stated that we must use their vendor as a sole provider for said equipment in exchange to lower rate. It was ridiculous. Plus, the "lower rate" was like 5-10% lower than their competitors. I even found some online retailer/vendor that sell phones, handset, labels, etc for 30-50% less. Glad we didn't go with them.

      Still... have to say going with NEC was a mistake as well. Their quality is okay. But their support is questionable to failure. They have these "certified technician" from their vendors. These "certified technician" only know enough for them to get by each day. Worst part is they will not blame their knowledge or equipment even if it is their fault. One time our phones stop communicating to each other. They troubleshoot it for days with no success. Then I realized the phone server and the phones are on different subnet (DHCP). By statically assign all devices to be on the same subnet resolve the issue. Was it our fault for our DHCP to do what it was designed to do and cause the problem? I had multiple PCs, printers, and other devices on different subnet with no issue. Come the phone system and everything just went haywire. Afterward they billed us $500+ for their hours...that did not solve the problem. They were only doing Wireshark, restarting equipments, logging errors. Their written reasons do not make sense either. They stated that the problem was cause because our switch assign different ip addresses to each devices. They even (try to act smart) include the subnet 192.168.3.x when do don't even have that scope in our DHCP server. I mean.. switch assign DHCP?? That made me laugh for a while. We were confused as to why we have to pay them, but in the end we did pay them. Our vendor is just a hungry hyena. Right now we are actively seeking another vendor.. or only rely on them only for licenses, and get equipment from online vendor.

      Feel good venting this out. 😇

      posted in IT Discussion
      L
      LAH3385
    • RE: Call Center: Call Report Application suggestion?

      Google is scary sometime

      posted in IT Discussion
      L
      LAH3385
    • RE: Call Center: Call Report Application suggestion?

      @DustinB3403 said:

      This guide here says there are traffic reports built in. So you should be able to find them.

      Page 1491 of the PDF.

      You need to have a system connected to the phone system that is able to use the "Station Message Detail Recording" feature.

      LOL how did you get your hand on this document? It is for installer technician. I asked for it once but they refuse to give it to me. Thanks!!

      posted in IT Discussion
      L
      LAH3385
    • RE: Call Center: Call Report Application suggestion?

      @DustinB3403 said:

      What about contacting the manufacture and ask them.

      30 mintes on call (on hold).... and headed here to ask the question

      posted in IT Discussion
      L
      LAH3385
    • RE: Call Center: Call Report Application suggestion?

      @DustinB3403 said:

      The phone system your using doesn't have any reporting built in that can do this?

      Not sure. We are on bad term with our vendor at the moment. So until we have a new vendor.. I can't really ask that question.

      posted in IT Discussion
      L
      LAH3385
    • Call Center: Call Report Application suggestion?

      Anyone work in a high call volume environment? We need an application to create a report of how many an agent has made through out the day. We are using CAllAnalyst and it seem to be broken. The technician that used to assist us no longer with the company, and his replacements just do not have a single clue how the application actual works.

      Our phone system is NEC SV9100. If there is an opensource application that works too.
      Thanks

      posted in IT Discussion
      L
      LAH3385
    • RE: M.2 SSD AHCI or NVME on Dell Optiplex series + 2.5" vs m.2

      So I found this website... https://www.dustin.se/product/5010897806/optiplex-7040-sff & https://www.dustin.se/product/5010897811/optiplex-5040-sff
      Trustworthy?

      7040
      0_1456849205263_upload-13fb313a-1769-405c-892a-4e4b43dd462c
      5040
      0_1456849183366_upload-75551df1-9d12-4737-a043-1599e364d8b7

      posted in IT Discussion
      L
      LAH3385
    • RE: M.2 SSD AHCI or NVME on Dell Optiplex series + 2.5" vs m.2

      After a bit more looking around, the 7040 seems to come with NVME M.2. But what about 5040? Can't seem to find any reliable informaiton

      posted in IT Discussion
      L
      LAH3385
    • M.2 SSD AHCI or NVME on Dell Optiplex series + 2.5" vs m.2

      So the New Dell Optiplex series come with m.2. Question is.. is it AHCI or NVME? How to tell?
      http://www.tomsitpro.com/articles/dell-updates-optiplex-lineup-dellworld,1-2963.html

      How much of a performance different between 2.5" Samsung 850 EVO & m.2 Samsung 850?

      posted in IT Discussion
      L
      LAH3385
    • Explanation to ping latency please :D :D :D :{

      So I am NOT a network guru.. and this does not make sense to me at all.
      When I try to ping a workstation I received <1ms average.
      When I try to ping a switch I received <1ms to =6ms. average at 2-3ms
      When I try to ping our phone system I received =1ms to =5ms. average at 3-4ms.

      What does this mean?

      posted in IT Discussion
      L
      LAH3385
    • RE: Need Excel Guru help! Folder Structure planning

      @scottalanmiller said:

      @LAH3385 said:

      @scottalanmiller said:

      If this is a rebuild and starting fresh, are you considering dropping the SMB LAN legacy world and looking at modern replacements instead of implementing a brand new legacy approach?

      I'm open to anything, but implementing will required multiple approvals from higher ups. Anyhow, what's on your mind SAM?

      Well that would really depend on how you guys use documents. But looking at systems like SharePoint and ownCloud could make a lot of sense.

      Would you recommend SharePoint or ownCloud in an environment of 100 users, 1 location.

      posted in IT Discussion
      L
      LAH3385
    • RE: Need Excel Guru help! Folder Structure planning

      @scottalanmiller said:

      If this is a rebuild and starting fresh, are you considering dropping the SMB LAN legacy world and looking at modern replacements instead of implementing a brand new legacy approach?

      I'm open to anything, but implementing will required multiple approvals from higher ups. Anyhow, what's on your mind SAM?

      posted in IT Discussion
      L
      LAH3385
    • Hyper-V Failover Cluster 2012R2 with Windows 10 Node?

      I am wondering if it is possible to use Windows 10 as a node on Windows 2012 R2 Hyper-V Failover Cluster. I had installed both Hyper-V Manager and Failover Cluster Manager, but I cannot seem to add myself into the cluster. Not sure why. Any idea?
      0_1456534351316_upload-45690473-7e10-48e4-ac15-f051a2c14af6

      posted in IT Discussion
      L
      LAH3385
    • RE: Need Excel Guru help! Folder Structure planning

      @DustinB3403 said:

      That will pull your current permission settings for your domain.

      You can then build from what it generates...

      I will give it a shot tonight

      @wirestyle22 said:

      @LAH3385 said:

      @DustinB3403 said:

      So would a powershell script that puts everyone and their permissions groups into an excel spreadsheet work? I wrote the below script...

      Just provide your domain credentials and give it a minute or so to run.

      # This script will export all users of the specified domain, and their group memberships to a CSV file. The usefulness of this tool is expressed when
      # setting up new hire employees or reviewing domain membership permissions.
      
      # It's not advisable to store the user credentials required to run this script as they can be decrypted. This script is not designed to save these credentials but could be modified to do so.
      
      # Use of this script implies that you understand what it does, and will do to with regards to your Active Directory installation members and group memberships.
      # As designed there are no changes made to your installation, the script simply generates a report of members, and their group memberships. 
      # Any changes to this script are the responsibility of the person/organization which made said changes. 
      
      # We cannot be held responsible for your misuse or misunderstanding of this script as it was designed.
      #
      #
      #
      
      #
      # Imports Active Directory information 
      Import-Module Activedirectory
      $credentials = Get-Credential
      # Prompts for user credentials default user is “   ”, enter an administrator account in the form of “domain-name\administrator-account”
      Get-ADUser -Credential $credentials  -Filter * -Properties DisplayName,EmailAddress,memberof,DistinguishedName,Enabled |  %  {
      New-Object PSObject -Property  @{
        UserName = $_.DisplayName 
        EmailAddress = $_.EmailAddress
        DistinguishedName = $_.DistinguishedName
        Enabled = $_.Enabled
      # Deliminates the document for easy copy and paste using ";" as the delimiter. Incredibly useful for Copy & Paste of group memberships to new hire employees.
        Groups = ($_.memberof | Get-ADGroup | Select -ExpandProperty Name) -join ";"
        }
      # The export path is variable change to desired location on domain controller or end user computer. 
      } | Select UserName,EmailAddress,@{l='OU';e={$_.DistinguishedName.split(',')[1].split('=')[1]}},Groups,Enabled | Sort-Object Username | Export-Csv $ENV:UserProfile\Documents\User-Permissions.csv –NTI
      

      Not really what I am looking for. All users will receive new 'members' as I do not plan on using the same member groups. I just want to know what will it looks like.

      Anyway, I will run the script after hours, and see if it can point me to the right direction.

      Have you considered just created something in prezi or powerpoint that is a visual representation of what you will do? It doesn't sound like you need real data to me. They just need to understand the concept.

      I will look into Perzi

      I just don't know where to begins

      posted in IT Discussion
      L
      LAH3385
    • RE: Need Excel Guru help! Folder Structure planning

      @DustinB3403 said:

      So would a powershell script that puts everyone and their permissions groups into an excel spreadsheet work? I wrote the below script...

      Just provide your domain credentials and give it a minute or so to run.

      This script will export all users of the specified domain, and their group memberships to a CSV file. The usefulness of this tool is expressed when

      setting up new hire employees or reviewing domain membership permissions.

      It's not advisable to store the user credentials required to run this script as they can be decrypted. This script is not designed to save these credentials but could be modified to do so.

      Use of this script implies that you understand what it does, and will do to with regards to your Active Directory installation members and group memberships.

      As designed there are no changes made to your installation, the script simply generates a report of members, and their group memberships.

      Any changes to this script are the responsibility of the person/organization which made said changes.

      We cannot be held responsible for your misuse or misunderstanding of this script as it was designed.

      Imports Active Directory information

      Import-Module Activedirectory
      $credentials = Get-Credential

      Prompts for user credentials default user is “ ”, enter an administrator account in the form of “domain-name\administrator-account”

      Get-ADUser -Credential $credentials -Filter * -Properties DisplayName,EmailAddress,memberof,DistinguishedName,Enabled | % {
      New-Object PSObject -Property @{
      UserName = $.DisplayName
      EmailAddress = $
      .EmailAddress
      DistinguishedName = $.DistinguishedName
      Enabled = $
      .Enabled

      Deliminates the document for easy copy and paste using ";" as the delimiter. Incredibly useful for Copy & Paste of group memberships to new hire employees.

        Groups = ($_.memberof | Get-ADGroup | Select -ExpandProperty Name) -join ";"
        }
      

      The export path is variable change to desired location on domain controller or end user computer.

      } | Select UserName,EmailAddress,@{l='OU';e={$_.DistinguishedName.split(',')[1].split('=')[1]}},Groups,Enabled | Sort-Object Username | Export-Csv $ENV:UserProfile\Documents\User-Permissions.csv –NTI

      Not really what I am looking for. All users will receive new 'members' as I do not plan on using the same member groups. I just want to know what will it looks like.

      Anyway, I will run the script after hours, and see if it can point me to the right direction.

      posted in IT Discussion
      L
      LAH3385
    • RE: Need Excel Guru help! Folder Structure planning

      @DustinB3403 said:

      Are you simply wanting to pull what you have in place today?

      Not ideally, but that is an option.

      My manager is not techsavvy and has little understanding to NTFS folder permission. He even told me to put anything confidential on a different server so no one can gain access to it... I was like... hello? Folder Permission?

      So I need something very simple, but detail enough for him to understand what is going on.

      posted in IT Discussion
      L
      LAH3385
    • RE: Server Quote

      @aaronstuder said:

      Check out eBay too.

      I would be very careful with eBay or Craiglist items. Depending on the needs (personal or business), eBay may not be the right fit.
      If if this for exam lab or personal media server, then go for it.
      If this is for business, invest more for an ease of mind. If it is not your money$$$, and your job security is not on the line, then go with more decent option.

      posted in xByte
      L
      LAH3385
    • RE: Server Quote

      @NETS said in Server Quote:

      @aaronstuder said:

      R720xd, 24GB of RAM - $300

      Got a link?
      https://www.google.com/

      posted in xByte
      L
      LAH3385
    • Need Excel Guru help! Folder Structure planning

      First of all.. this is nothing serious or urgent.
      Second, I am a complete noob when it comes to vbs or functions. I only know basics functions, but it is not enough for me to accomplish what I am planning on doing
      Third, it does not need to be Excel, if other program can accomplish the same result

      So I am working on rebuilding folder structure. I want to present the structure, NTFS folder permission in details to my manager before proceeding any further. I just don't know how to construct the excel or where to begins.

      We will have 5 folders at the root. Each folder will have 1 or 2 folders within. Each sub folder will have different folder permission to prevent users from snooping around. Similar to IT folder with Tech lvl1, Tech lvl2, and Admin. Admin will have access all folders. lvl2 can only access lvl2 & lvl1. lvl1 only allow to access lvl1. We give folder permission to Group, never users.

      I will need (Column) Group security, Folder name, Folder Path, Description of folder, Allows, Denies. Users will be in Rows.
      To me this seem like a data table so I turned to Excel. If you have a fresh copy of what it might looks like please let me know.

      If this is not the case, or I over complicate the matter please enlighten me.
      Thanks !!!!

      posted in IT Discussion
      L
      LAH3385
    • RE: Server Quote

      @dafyre said:

      @ryan-from-xbyte or @xByteSean are two I can think of.

      Check out the xByte Add on your right --->

      If you're not seeing it, check out xbyte.com

      *ads

      Depends on who you want to go with. I backed Dafyre to cehck xByte.
      We got our server through Dell rep, but when we heard of xByte it was too late as we already received the server. xByte would have saved us 10-15%. That was about $2,000 saving. or 10 SSD

      posted in xByte
      L
      LAH3385
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