I don't get it either. I do truly believe that mistakes happen, and also that the actions of one individual don't necessarily reflect on the entire company IF someone at the company fixes the issue. I had an issue with a curriculum seller having stuff back-ordered for months, and then when they finally got a couple of the items in, they shipped them to my billing address instead of my shipping address. I was HOT when I emailed them, let me tell you, because this was just a careless, and preventable mistake, and after months of waiting to start science because I didn't have what I needed, it was too much. They responded that they had spoken to the shipping manager to figure out how to prevent that mistake from happening again, and they gave me a $50 credit to use anytime. That was going above and beyond to make it right, and I will continue to order from them, and recommend them.

Posts
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RE: Is it just me or to a lot of companies/Vendors not do what they are suppose to.
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RE: For Scott and Dominica
The bear suit our girls had was much cooler, because my mom knitted it.
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RE: For Scott and Dominica
lol, you have such a violent streak @ajstringham . Are you going to be the dad cleaning his gun in the living room every time a boy shows up?
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RE: So I Heard That You Like Spiders
Holy crap, that thing is HUGE! What is it trying to catch? Mice?
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RE: The Latest Little Fruit Tart
Awwww congrats, @IRJ ! He's so cute! Look at his chubby little cheeks!
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RE: Lenovo Runs Scam Contest at SpiceWorld
Mike from Lenovo sent me a FedEx tracking number.
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RE: Dragon Age Origin is Free!
@coliver It's all good, AJ just wasn't thinking about the general audience. He fixed it
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RE: Dragon Age Origin is Free!
@ajstringham I made a point my second time through to seduce every single person on my team, lol. The first time I played through, not all of them loved me enough and I was sorry later, so the second time through I made sure they all LOVED me.
Edited to remove what might have been a spoiler.
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RE: Dragon Age Origin is Free!
@scottalanmiller Eh... I feel like DAO is too violent and full of scary characters for them. Also, half my fun is seducing the other members of my team, so inappropriate themes.
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RE: Dragon Age Origin is Free!
My favorite game, but I didn't like DA2 when I started it. I still don't know how it ended, so I need to play it myself before Scott starts playing the 3rd one, or I won't be able to be in the room! I can't stand spoilers!
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RE: What Are You Doing Right Now
@JaredBusch Hey, I know that chick! Hi Jennifer!