Been on a trial with these guys and I am really impressed.They've been around for awhile and they have now entered the UK. They have chosen Zedsphere as their partner who are the guys I mainly deal with for Webroot bits.
http://www.zedsphere.com/ninja-msp
The trial has been a really nice experienced, I had a blip with getting something working and one of the techs in America for Ninja did a remote session with me, not a sales guy but an actual IT guy so got some good pointers and answers too
.I have generally seen that most RMM tools are either insanely expensive, cumbersome, slow, clunky to train techs on. Ninja has none of these issues.
The features work brilliantly, the agent is light and non-intrusive with all the right features. I will be placing an order next week for this tool.
One off-hand comment was that a non MSP edition of the product might be coming soon, if so I would recommend it highly to anyone in IT who is looking for it.
As for pricing, they have different options depending on what you are looking for but it is per device. No user/technician limits. They have a cloud monitoring feature for ping, DNS, HTTP, email checks against your resources and you don't pay anything for it.
I am excited because it is such a nicely built product, I can finally deploy a tool without groaning about a million issues.
I am not paid by Ninja or Zedsphere. I do not receive any "freebies" or gifts as a result of this.